topic Re: XD9305 - Loss of all power in Android TV

XD9305 - Loss of all power

strober5282 — Wed, 14 Dec 2016 15:27:25 GMT

Hi - Has anyone experienced a loss of power on the new XD9305? Having switched TV off as normal yesterday, it is now dead.I have checked power and I have checked fuse - a 10Amp one and still nothing.I have also tried the button at the back and the remote ( and changed batteries).

Very frustrating as having bought the latest TV Sony have out ( in June), less than 6 months later TV is dead.

Re: XD9305 - Loss of all power

Anonymous — Wed, 14 Dec 2016 21:09:29 GMT

Hi there

If you have it plugged into a surge protector, try using the socket on the wall instead (just in case). But if it really is dead, it might be best to either contact the retailer you purchased it from to arrange a warranty repair, or an authorised Sony repair centre, see:

http://services.sony.co.uk/support/en/repair/asc

Cheers

Re: XD9305 - Loss of all power

maj_storm — Fri, 16 Dec 2016 20:30:07 GMT

funny i had the same thing happen to my tv tonight. i also bought mine in June.
the sad thing is the support website is down until monday.. not happy!

Re: XD9305 - Loss of all power

4KGOLD — Tue, 20 Dec 2016 12:34:44 GMT

Yes. I've had the exact same problem with my KD-55XD9305. I turned off my TV on the evening of the 14.12.2016 and it wouldn't turn back on again. It is now in a Sony-approved shop being repaired. I also bought my TV in May 2016. Seems a bit strange these things happened at the same time. Perhaps a firmware upgrade problem? But the guy who picked up my TV to repair said it was a power issue. If you find out what the problem was please report back. Thanks.

Re: XD9305 - Loss of all power

maj_storm — Tue, 20 Dec 2016 23:36:53 GMT

its all very strange.. an approved sony repair centre engineer is coming tomorrow to repair my unit. my tv is connected to an extention block via an anti surge plug. the power block to the tv is still working. but the tv is dead like a stone.

i had already updated to the lastest software released mid november and its been fine since until now.

i will confirm what was replaced after the repair tomorrow.

Re: XD9305 - Loss of all power

Sally1942 — Tue, 20 Dec 2016 23:37:12 GMT

Hi identical problem with our 55xd9305 noramal evening use next day nothing no power checked fuse 10amp fine plugged into diff socket nothing purchased July 16.

engineer calling tomorrow based on these threads our tv going to be repaired after Xmas which means NO TV that will go down well with all.

i have always been an lg customer only this year I was convinced by Sony Rep it be Best Buy this year

so here we are 6mths in and mmmmmm Xmas no TV it going to be brill

chris sal bham

Re: XD9305 - Loss of all power

strober5282 — Wed, 21 Dec 2016 10:45:34 GMT

Thanks for all the comments

Mine has been with Sony approved repairer since last Thursday . Main board faulty, ordered and replaced and now there are issues on the secondary board which they found when testing new main board ( rare apparently) and so that has been ordered and I await news of that . . . and cross fingers it gets fixed pre Friday.

Re: XD9305 - Loss of all power

maj_storm — Wed, 21 Dec 2016 10:58:38 GMT

so the TV dude has been, taken photos and info and made a phone call. They think its the DPS board and the engineer was suggesting that it may warrant a replacement tv due to the cost. They will try this first to fix it hopefully before the end of the week. and will let me know what happens. otherwise they will ask for a replacement.
at least because its being done at my house i can see whats going on.. is about the only positive from this lol

Re: XD9305 - Loss of all power

Sally1942 — Wed, 21 Dec 2016 22:13:27 GMT

Engineer turned up today didn't even look at TV just removed from wall wrapped and taken to their repair centre.

support centre told me they would try repair in home No !

support centre told me they request priority repair if poss by Xmas No ! Engineer said may look at this week and then request parts maybe done by New Year !!!

thanks Sony support after spending £1800 I'm very disappointed and so is family no TV over festive period !!

chris and Sal bham

Re: XD9305 - Loss of all power

maj_storm — Sat, 24 Dec 2016 00:06:46 GMT

My TV is working!!

The TV rep came Tuesday took a photo of it and the serial number. Ordered a part there and then.

Yesterday the part arrived in the shop. They called me and said would come 29th to fix it.

I took my TV to the shop today and 45 minutes later its working. They replaced the dps board, and internal power supply distribution board.

This is what needs to be replaced, really it's a quick job. The company that did it for me were excellent. Based in Peterborough. They fixed it while I waited although I went to Costa for a coffee. I did call them first to arrange the visit.

Re: XD9305 - Loss of all power

sharpharp — Mon, 16 Jan 2017 10:25:17 GMT

Just happened to me today as well.

It's still under Six months old and no power or switching on today.

Replaced remote batteries, tried switch on TV, tried different power sockets, left off for 30 mins.... nothing works.

Thanks SONY, never ever going to buy a SONY product again. Even when this worked, it was sluggish, lost connection with the SONY Wireless Soundbar all the time, and now it packing up after 5 months is just the icing on the cake...

Well done Sony for making rubbish TVs, utterly useless *****

Re: XD9305 - Loss of all power

iasmith9031 — Fri, 20 Jan 2017 23:07:04 GMT

Just had my second 55XD9305 total failure.

Two units both with 2016/04 build dates.

First replaced by identical unit by retailer at 20 days.

Second failed at 6 months old and took an 11 day trip to dundee for a new power board.

Apparently i'm just "unlucky"

Hope the new power board wasnt made at the same time as the others.

Re: XD9305 - Loss of all power

4KGOLD — Sun, 22 Jan 2017 15:19:19 GMT

A quick update on my TV fault. The TV was taken away and repaired; the guy said it was a 'board' fault but got it back before Christmas. Service was good (H & H TV repair, Merseyside). Disappointing to spend so much and then the TV breaks down, not impressed by the TV on the whole. Laggy, frequent resets/crashes and then it bricks after a few months ...

Re: XD9305 - Loss of all power

sharpharp — Sun, 22 Jan 2017 17:35:30 GMT

Update on my TV, the Sony Engineers came on Thursday, tried the obvious things like replacing the Powerblock cable (as if i hadn't already tried that..... !!!).

The engineers then conceded and took the TV away. I will now see how long i have to wait for it to be returned.

I contacted Sony about this "Dead TV" issue with the 55XD9305 and told them about all the messages on their SONY forums from all the members saying that they are disgusted with such an expensive SONY tv dying after just a few months of use.

-Sony's response was "In regards to your enquiry, please note that we do not have a known issue currently for our TV to be completely dead"

So there you have it, even Sony are in denial of this issue. If this is the case, I have a bad feeling that they will simply replace the faulty parts with exactly the same Failing parts....

Again to everyone who comes across this thread, do not buy SONY, everything from buying this TV, experiencing the laggy menus, loss of soundbar connectivity with their own SONY soundbars, to the poor build quality and support, buy from LG or some other manufacturer.

Sony is just a name, the quality and expectations in 2017 for a SONY product is on par with buying a Blaupunkt from Tesco... at least the Blaupunkt is 6x cheaper.

Re: XD9305 - Loss of all power

xthreebwb — Mon, 23 Jan 2017 10:05:37 GMT

Yes happened to my set this morning.....

Re: XD9305 - Loss of all power

xd9305 — Sun, 29 Jan 2017 12:02:19 GMT

Same think happened to me this morning with my 65XD9305. Turn off TV last night and went to sleep this morning it was no signs of life went to the shop with power cord and adapter to check if its working on other TV, well the is no problems with adapter and power cord. both TV on 25.11.16 today 29.01.17 two month old. 2800 euro for a premium TV. What a junk!!! My granny still watching Panasonic TV over 25 years old with no issues.

Re: XD9305 - Loss of all power

sharpharp — Sun, 29 Jan 2017 19:56:03 GMT

Bet the house on it being a failed "DPS board" and SONY being in total denial that this is a problem.

Mine was taken away over 10 days away by the local repairers for SONY. They are supposed to deliver it mid-week this coming week, because that is the only day they are prepared to come into my region.... Another example of what you get when you buy SONY.

Oh, and make sure you keep the SONY repair line number handy, the same fault will occur again in a few montsh time because they are putting the same Part in from the same Build date.... Welcome to the world of SONY

Re: XD9305 - Loss of all power

legion411 — Fri, 10 Feb 2017 17:46:15 GMT

Mine went today 10/2/17. Totally dead. 65XD9305.

Really unimpressed with this TV so far, slow to respond, picture ok, not great, sound is terrible, Sony very slow to roll out firmware updates.

Should have stuck with LG or even try Hisense!

Re: XD9305 - Loss of all power

sharpharp — Sat, 11 Feb 2017 02:32:17 GMT

Wait till you've reached the 12 month mark.... book yourself a 2 week holiday while the TV is in for repair with a faulty DBS board...

Worst decision ever to pay 2 grand for this POS, should have just held out for an LG OLED.

Sony are in the dark ages, their support is slow and they never ackowledge your problems in any hurry

lack of compatibility with their own Sony Soundbars

the poor sound

the wireless SONY soundbar that disconnects every day !!!!!

the sluggish menus

the faulty remote control voice commands that stop working after a while

the fact you can't update the remote control firmware despite the TV telling you new software is available for it,

the 2 tv firmware upgrades in a year if you are lucky (and they never really disclose the fixes)

the repair service is the worst ever, they only come out to collect and deliver when it suits them....

the fact that every owner of this TV has had a FAULT that has required a repair in 6 months tops it off.

SONY do not care about customer feedback and have ZERO quality control.

if this feedback alone helps anyone decide against buying this TV then i've done my job.

While i'm stuck with this garbage and will never buy SONY ever again, do yourself a favour and go buy an LG if you truly want the best quality for your money.

Re: XD9305 - Loss of all power

Disgruntledsonypurchaser — Sun, 12 Feb 2017 07:10:42 GMT

Woken up to date my xd9305 is dead too, does anyone from sony actually read these forums? Really annoyed £2800 on the worst tv I've ever had