topic Re: 2 x Free 4K Movies with Google Movies not showing? in Android TV

2 x Free 4K Movies with Google Movies not showing?

Johnlovestv — Tue, 04 Jun 2019 18:55:41 GMT

And thank you for looking at my problem

I have just got a new 65f9005 TV now on Sony select it says have 2 4k uhd movies on us.

So I have been into Google play movies and the offer is not there (I have payment details on the account)

Now I did get the offer 2 years ago with old Sony TV 1 4k hd film

Now would this be the problem as I have ring Sony and was told we do not know.

So hope some.can help thank you

John

Re: 2 x Free 4K Movies with Google Movies not showing?

Anonymous — Thu, 06 Jun 2019 18:44:58 GMT

Hi there,

Hopefully a community member has had some experience with this, and can help.

Best wishes,

Re: 2 x Free 4K Movies with Google Movies not showing?

dutchice — Fri, 07 Jun 2019 10:14:57 GMT

Hi @Johnlovestv,

As far as I am aware, the promotion you are mentioning has expired some time ago. I could be entirely wrong of course, but obviously the best action you could take is already what you mention yourself; calling Sony Customer Support. They should be able to inform you about the expired promotion.

@Johnlovestv wrote:

...I have ring Sony and was told we do not know...

That is why your quote mentioning their response sounds strange as they have the information concerning your question. You can contact Sony Customer Support by phone at:

+44 (0) 2073652810
Opening hours:
Monday to Friday: 09:00 - 18:00.

Or by e-mail at:

https://services.sony.co.uk/supportmvc/en/Contact/Email

Keep us posted!

Cheers,

Dutchice

Re: 2 x Free 4K Movies with Google Movies not showing?

Vanilla_ — Tue, 11 Jun 2019 09:45:12 GMT

Hi Johnlovestv,

Are you using the same GooglePlay account? I think the TV might have detected that you've redeemed this offer already. Try using a different account and let us know if there's any difference.

Cheers,

Vanilla_

Re: 2 x Free 4K Movies with Google Movies not showing?

Johnlovestv — Wed, 12 Jun 2019 07:58:28 GMT

Thank you for the info

Yep it did work signed into my wife's account and it come up

Thank you