topic KD65XE9005 - auto picture detect issue - I think! in Android TV

KD65XE9005 - auto picture detect issue - I think!

kd3554 — Sat, 08 Jun 2019 20:00:39 GMT

My tele is doing this really irratating thing where’s it randomly appears to autodetect either the input or the sound. It brings up the info bar at the top when it does this and mutes the telly whilst doing so for a few seconds. This happens quite a lot when I’m using the Netflix app and browsing through the thumbnails. It will sometimes even go to the lengths of blacking out the screen for a second too. Although this seems to be more when we are using the Nintendo Wii

Re: KD65XE9005 - auto picture detect issue - I think!

Sean_Mc — Mon, 10 Jun 2019 12:39:24 GMT

Hi there,

Welcome to the Sony Community.

Can you let me know if you are using a HDMI input?

Best wishes,

Sean Mc

Re: KD65XE9005 - auto picture detect issue - I think!

kd3554 — Mon, 10 Jun 2019 16:25:10 GMT

I am using hdmi for all inputs.

Many thanks

Kevin Duffin

Re: KD65XE9005 - auto picture detect issue - I think!

dutchice — Tue, 11 Jun 2019 06:23:46 GMT

Hi Kevin,

The issue you describe is mostly known due to PC's or laptops connected to an HDMI input on your TV.

Disconnect all devices you have connected to the HDMI inputs of the TV. Check if the issue is resolved.
Start adding your devices one at a time back to the TV, while checking each time to see when the issue reappears.
When you find which device is causing the problem, you either can disconnect that particular device when not in use from the TV. Or switch off the Info banner entirely from the TV menu.

Let us know how you get along.

Cheers,

Dutchice

Re: KD65XE9005 - auto picture detect issue - I think!

kd3554 — Tue, 11 Jun 2019 06:53:10 GMT

Hi

This isn’t an issue with the devices as it occurs when using Netflix which is built in. I’ve changed leads, had some devices connected whilst others haven’t been. I’ve had two different sky boxes and yet it still happens. I’ll turn off the info banner and try that but I seriously believe it’s a fault with the telly.

Many thanks

Kevin Duffin

Re: KD65XE9005 - auto picture detect issue - I think!

dutchice — Tue, 11 Jun 2019 07:08:10 GMT

Hi Kevin,

You must follow my posted instructions carefully disconnecting all HDMI devices from your TV. You will then notice that the issue will not occur on Netflix or any other content you playback for that matter.

The reason why the Info Banner appears is due to HDMI devices in the background either registering a new Audio/Video stream format identifier or updating it to a new one. So if you want to prevent the Info Banner from appearing you have the two options I mentioned. Find which HDMI device is the culprit and disconnect it, or switch off the Info Banner permanently.

Keep us posted!
Cheers,
Dutchice

Re: KD65XE9005 - auto picture detect issue - I think!

kd3554 — Tue, 11 Jun 2019 08:39:10 GMT

Okay I have done this and even with all hdmi leads disconnected it still happens when Netflix when I switch between thumbnails.

I have disconnected all other hdmi cables when using the wii and again it still occurs.

I have disconnected all hdmi cables whilst using the plays station and again within half hour the banner came up at the top muting the sound. I have previously tried different hdmi cables and this didn’t work. I am stumped. I shouldn’t have to turn off the banner surely.

Many thanks

Kevin Duffin

Re: KD65XE9005 - auto picture detect issue - I think!

kd3554 — Sun, 16 Jun 2019 10:47:50 GMT

Still no joy. Tried and tested loads of hdmi leads but nothing. I think Sony need to come and Have a look. £1500 for w telly that does this is not acceptable

Re: KD65XE9005 - auto picture detect issue - I think!

stormyuk — Sun, 16 Jun 2019 15:16:25 GMT

@kd3554 wrote:
I am stuped. I shouldn’t have to turn off the banner surely.

I had to with my XE, unfortunately it was the only way I could stop my PS4 Pro popping up the banner randomly.

Re: KD65XE9005 - auto picture detect issue - I think!

dutchice — Sun, 16 Jun 2019 19:58:33 GMT

Hi Kevin,

It should be quite straight forward. If you disconnect absolutely all devices from the TV including any possible Bluetooth speakers/headphones and playback content from digital broadcast or internal apps like Netflix, you should not be getting the info banner pop-up. If you do get it while no device is connected to the TV then there is an issue with TV.

On the other hand you keep mentioning that you get pop-ups while using your Wii or PS4 which of course are connected to an HDMI port. The cause for that is often some sort of strong electromagnetic emissions placed very close to the HDMI cable connecting the game console to the TV. Think of subwoofers or WiFi routers etc. If by removing all these type of devices as a test you still get the Info banner pop-up, then the problem is that your HDMI cable is not providing sufficient shielding against EMI emissions. Try replacing your cable with a Premium Certified HDMI cable.

Cheers,

Dutchice

Re: KD65XE9005 - auto picture detect issue - I think!

kd3554 — Sun, 16 Jun 2019 22:01:04 GMT

I have disconnected all hdmi cables and have only the Ethernet cable connected to enable the built in Netflix and it still happens.

my router and network switch are the other side of the Room. As I have mentioned before I have tried several different cables with several different devices and the problem still

occurs. Its a problem with the telly. I’ll be contacting Sony in the morning so hopefully they can sort it. It’s not even a year so hopefully they can replace it

Re: KD65XE9005 - auto picture detect issue - I think!

dutchice — Mon, 17 Jun 2019 15:40:35 GMT

Hi @kd3554,

May I ask how do you have the TV connected to the mains at the moment? Directly to a power socket on the wall or through a power strip with multiple other devices?

It might be worth testing if connecting it directly solves your issue. Obviously for this test you also want to disconnect all devices from your TV again.

Keep us posted!

Cheers,

Dutchice

Re: KD65XE9005 - auto picture detect issue - I think!

kd3554 — Mon, 17 Jun 2019 17:00:07 GMT

Connected directly to the wall.

@dutchice wrote:
Hi @kd3554,

May I ask how do you have the TV connected to the mains at the moment? Directly to a power socket on the wall or through a power strip with multiple other devices?

It might be worth testing if connecting it directly solves your issue. Obviously for this test you also want to disconnect all devices from your TV again.

Keep us posted!
Cheers,
Dutchice

Re: KD65XE9005 - auto picture detect issue - I think!

LightFoot — Mon, 17 Jun 2019 17:55:28 GMT

Hi @kd3554 I don’t know if I missed it, but have you tried a Reset/Factory Reset? If not give that a go and then make sure that you turn off the info banner (to stop it appearing when the audio changes). This is now just about standard as it affects all the latest TVs.

https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65xe9005/articles/00170595