topic Auto HDR not working for Amazon Prime on Oreo in Android TV

Auto HDR not working for Amazon Prime on Oreo

Kicking_up_Dust — Thu, 13 Jun 2019 18:05:12 GMT

I updated to Oreo today with no issues on my 49XE9005

HDR is set to auto & detects in-built Netflix content without issue.

Amazon Prime HDR content not being detected & TV not changing to HDR setting.

Any advice?

Thanks

Re: Auto HDR not working for Amazon Prime on Oreo

Pascale_F — Sat, 15 Jun 2019 10:42:34 GMT

Hi Kicking_up_Dust,

I'm just going to try to find some answers for you. In the meantime, maybe someone else in the community might have some ideas.

Thanks,

Pascale

Re: Auto HDR not working for Amazon Prime on Oreo

Vanilla_ — Tue, 18 Jun 2019 16:17:57 GMT

Hi Kicking_up_Dust,

It's always recommended that you try to reset your TV after any update, just to make sure it's not a glitch.. Here's how to reset your TV: https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs-android-/kd-49xe9005/articles/00170595

Regards,

Vanilla_

Re: Auto HDR not working for Amazon Prime on Oreo

Kicking_up_Dust — Fri, 21 Jun 2019 08:25:24 GMT

Thanks that worked.

Forum not allowing me to mark as solution, as I get an error message.

Thanks again