topic Re: Options button on remote not working in tv mode in Android TV

Options button on remote not working in tv mode

clecky — Mon, 01 Jul 2019 17:07:23 GMT

i have Sony Bravia tv kdl32wd75x. Wanting to watch tennis using sport screen, nothing happens when I press the options button. It was working fine last week! All other buttons on remote work. I can’t see any other way of getting to screen mode selection via any other menu either! Any ideas? Thanks

Re: Options button on remote not working in tv mode

Pascale_F — Tue, 02 Jul 2019 18:31:52 GMT

Hi clecky,

Welcome to the community.

I'll look into this for you and see if I can find out. Someone else in the community may be able to advise in the meantime.

Thanks,

Pascale

Re: Options button on remote not working in tv mode

Win_88 — Wed, 03 Jul 2019 15:27:25 GMT

Hi Clecky,

Have you tried going to Home - Settings - System Settings - Picture - Picture Mode?

Win_88

Re: Options button on remote not working in tv mode

clecky — Wed, 03 Jul 2019 15:45:08 GMT

Thanks but doing that does not give the options of Sport, Cinema and I think general Until this week if I clicked options these were offered. ( and tbh I only used it for first time the other week so it’s not been over used) Picture Settings just gives Vivid Standard and Custom. It’s not the same. I’m intrigued as all other buttons on remote are working and when I press Options I can see the white light at bottom of TV flashing so it’s clearly emitting IR signal. Can Sony help? Cheers

Re: Options button on remote not working in tv mode

Win_88 — Thu, 04 Jul 2019 11:30:34 GMT

Hi Clecky,

The Options button is meant to display the available settings that you can change on the fly for the selected input. So you depending on the input you're using, some/all of the options may not be available.

What is the source you're watching to get your tennis matches (Antenna, Set-top box, external player, app, etc.)?

If you choose other sources, do you still get nothing when you press Options?

Win_88

Re: Options button on remote not working in tv mode

clecky — Thu, 04 Jul 2019 12:40:20 GMT

Hello

I am doing nothing different to two weeks ago. Two weeks ago, watching BBC Live Tennis Queen's ( via Freeview aerial) on Sony TV, not using set up box or catch up etc. This week, watching BBC Live Tennis Wimbeldon on TV via Freeview areial). Options never worked as far as I recall when watching any film on Ctacup or via a streaming device. Always worked on normal TV transmissions. Nothing has changed in set up. Doesn't make sense.

Thanks

Re: Options button on remote not working in tv mode

The_Black_Rose — Fri, 05 Jul 2019 13:47:52 GMT

Hi Clecky,

Have you made sure that the action button itself is working? I'd recommend doing a camera test as explained here:

https://bit.ly/2knLzGu

Cheers,

The_Black_Rose

Re: Options button on remote not working in tv mode

clecky — Fri, 05 Jul 2019 14:41:52 GMT

yes, as I mentioned in earlier thread, I can see that the IR signal is working

Thanks

Re: Options button on remote not working in tv mode

The_Black_Rose — Mon, 08 Jul 2019 09:28:01 GMT

Hi Clecky,

Is the software up to date? This link explains how to update the software of the TV: https://www.sony.co.uk/electronics/support/lcd-tvs-wd75x_w75xd-series/kdl-32wd756/downloads/00016216

Cheers,

The_Black_Rose

Re: Options button on remote not working in tv mode

clecky — Mon, 08 Jul 2019 10:03:05 GMT

Hello
I will try that though the issue isn’t mentioned in the things the update resolves. I also need to find a USB stick!
I thought all updates normally happened automatically over the internet!!
Thanks
Clare

Re: Options button on remote not working in tv mode

The_Black_Rose — Mon, 08 Jul 2019 19:23:37 GMT

Hi Clecky,

If the TV is connected to the internet, you don't really need a USB stick. You can download the update onto the TV directly by pressing on Home - Settings - Customer Support - Software update.

If a message came up saying that the software is up to date, go back to the system information page to view the version installed on your TV and compare it to the one mentioned in the link, if it's the same, then the software is already up to date.

Cheers,

The_Black_Rose