topic Re: Amazon Prime Video problem in Android TV

Amazon Prime Video problem

Fisherman51 — Wed, 24 Jul 2019 08:07:06 GMT

I have a Sony KD49XE8005 tv and up until two days ago all was fine but when trying to watch Amazon Prime video I get an error message which says there is an internet connectivity problem. All other apps Netflix etc. work fine. On contacting Amazon they said that because I could watch Prime Video on my iPad it must be a Sony problem. I have tried all the suggestions from previous threads on this to no avail. Any suggestions gratefully received.

Re: Amazon Prime Video problem

Sean_Mc — Thu, 25 Jul 2019 12:50:53 GMT

Hi there,

Welcome to the Sony Community.

Can you try the following steps below -

1. Restart your TV by holding the POWER button on the remote until it starts shutting off.

2. Check in the Google Play Store if there is an update pending for the Amazon Prime Video app.

3. If you have both the latest version of the app and have restarted the TV but still can’t get it to work. Then proceed to empty the DATA and CACHE under SETTING > APPS > PRIME VIDEO.

Let me know how you get on.

Best wishes,

Sean Mc

Re: Amazon Prime Video problem

Fisherman51 — Fri, 26 Jul 2019 07:53:51 GMT

Sean,
Thank you for your email. I’ve tried all you suggested but to no avail. It
really is maddening.

Alistair

Re: Amazon Prime Video problem

Vanilla_ — Wed, 31 Jul 2019 11:04:46 GMT

Hi Fisherman51,

Have you tried to check if the TV is up to date? You can check the latest version here: https://www.sony.co.uk/electronics/support/lcd-tvs-android-xe80xx_x80xxe_xe83xx-series/kd-49xe8005/downloads/00016210

Regards,

Vanilla_