topic Re: KD-49X8305C in reboot loop after update in Android TV

KD-49X8305C in reboot loop after update

Valiant1876 — Mon, 22 Jul 2019 08:24:43 GMT

Following the update on the 27th June 2019 my TV went into a reboot loop. Tried the factory reset but to no avail. Sony have sent an engineer who now have the TV but they think the board needs replacing and they are apparently on back order so I'm stuck without the TV until goodness knows when.

Has anyone else experienced a similar issue? My local repair centre intimated there appears to have been a rush on this type of thing recently which is why they cannot get the parts to fix it.

If this is going to be a recurring problem I think I have probably bought my last Sony product, having been a loyal customer for many years.

Re: KD-49X8305C in reboot loop after update

Ade5679 — Mon, 22 Jul 2019 16:21:45 GMT

I've got exactly the same thing. Been away for 4 days the came back to this exact problem. Waiting to hear back on repair visit, doesn't sound good!

Re: KD-49X8305C in reboot loop after update

Valiant1876 — Mon, 29 Jul 2019 13:24:31 GMT

Just a quick update to say that Sony have now authorised a replacement TV, a satisfactory outcome, just a pity it was not reached a little earlier.

Re: KD-49X8305C in reboot loop after update

LNUNEZ — Tue, 30 Jul 2019 08:07:15 GMT

Was your tv still under warranty?
Same thing happened to me but my TV is an older model and is out of warranty, and now they take no responsability for the software they released.

Re: KD-49X8305C in reboot loop after update

joanne12346 — Tue, 30 Jul 2019 23:43:44 GMT

I have this exact problem - The TV is only 2 1/2 years old and now the remote control and panel at the back isn't working as it's stuck in this loop with the light at the bottom flashing between blue and white - Have you managed to get anywhere with Sony? I got through to online chat but went through to US and Canada rather than UK so just waiting to get in touch with UK. Any advice other than get a new TV would be very welcome.

Re: KD-49X8305C in reboot loop after update

Valiant1876 — Wed, 31 Jul 2019 07:55:14 GMT

Yes my TV was less than three years old and was still under warranty. Sony have authorised a full refund for me to use towards a new TV.

Re: KD-49X8305C in reboot loop after update

Valiant1876 — Wed, 31 Jul 2019 07:58:01 GMT

Hi Joanne

As my TV was still under UK warranty I went through their UK helpline and they have now authorised a full refund for me to use toward a replacement.

Good luck with your issue.

Richard

Re: KD-49X8305C in reboot loop after update

jgn88n — Wed, 31 Jul 2019 13:17:20 GMT

It’s really put me off Sony, I won’t be buying from them again

Re: KD-49X8305C in reboot loop after update

LNUNEZ — Wed, 31 Jul 2019 18:03:58 GMT

What happens, do you see the Sony logo and than it restarts?

Re: KD-49X8305C in reboot loop after update

LNUNEZ — Wed, 31 Jul 2019 18:05:16 GMT

Please describe your problem, I may be able to help you. Sony is totally unhelpful.

Re: KD-49X8305C in reboot loop after update

jgn88n — Fri, 02 Aug 2019 08:30:49 GMT

After trying the factory reset and enabling the flash once green LED, I restart the tv only to get as far as the android four circle screen. This lasts for about 3/4 seconds and then it dies

Re: KD-49X8305C in reboot loop after update

LNUNEZ — Fri, 02 Aug 2019 08:58:33 GMT

Reflash TV with firmware on a USB pen.

Re: KD-49X8305C in reboot loop after update

jgn88n — Fri, 02 Aug 2019 09:03:18 GMT

I’ve tried that too. Well I believe I have attempted it.

Loaded the file to the top level of the usb and plugged into the tv. Doesn’t seem to wanna boot that way. Do I need to completely wipe the usb and format it?

Re: KD-49X8305C in reboot loop after update

joanne12346 — Fri, 02 Aug 2019 09:10:15 GMT

Have tried the USB - Brand new USB with only the software on and it actually made it worse - It loaded the cogs for about 3 seconds and then switched completely off so couldn't even watch Sky on it - Totally useless as a TV but a nice sun block in front of the window 😞 Went through to SONY but as it only had a 1 year warranty advised to go back to retailer. AO.com wanted a report to say it was an inherent fault and if it was they would issue a partial depreciated refund. After lots of talking to engineers it's pretty much impossible to say this and nobody would agree to writing this in a report. Back onto AO.com and an email to their chief exec to say I was being given the run around trying to prove something that was impossible and finally got a resolution - They have offered a partial refund (6 years minus the 2 1/2 we've had from the TV already) which I think is fair as we have used it for this period of time. Just waiting for it to come back into the bank account and then all resolved. In the meantime been out and bought a Samsung with a 5 year warranty. Lesson learnt not to have a TV with only a 1 year warranty and steering away from SONY in future.

Re: KD-49X8305C in reboot loop after update

LNUNEZ — Fri, 02 Aug 2019 09:25:07 GMT

Yes.
Format to fat32 file system and copy last firmware to root.
Plug it on 2nd USB slot not 1st.
After, power on TV and see if it starts to flash.

Re: KD-49X8305C in reboot loop after update

jgn88n — Fri, 02 Aug 2019 10:19:00 GMT

Nope, no joy.. clearly it has ruined the TVs mainboard. Sony are losing customers and rightly so.

Re: KD-49X8305C in reboot loop after update

jgn88n — Fri, 02 Aug 2019 10:20:12 GMT

Hi Joanne

I too bought mine from AO. Any chance of the emails to write to? I would happily back your argument up as I have the exact same issue.

Re: KD-49X8305C in reboot loop after update

LNUNEZ — Fri, 02 Aug 2019 11:15:07 GMT

Try this, worked for me.

• Put two copies of the firmware file on the same USB stick

• One of them with the original name

• And the other one renamed as 'upgrade_uploader.pkg'.

• Then connect the USB stick to USB port 2.

• And then see if the update process will start as intended.

Re: KD-49X8305C in reboot loop after update

jgn88n — Fri, 02 Aug 2019 11:25:30 GMT

Sadly no joy.

I’ve got a response from AO. They’ve been able to successfully gain a reply from Sony and will help me with a repair.

Re: KD-49X8305C in reboot loop after update

Stevespeed5 — Wed, 16 Oct 2019 20:00:48 GMT

Hi Tried the update as you suggested adding the 2 files to the usb stick and it updates but then reboots then updates again and again when I remove the stick from the usb slot as it reboots it just goes back into the reboot loop is there anything i'm doing wrong or does someone have an older version of the firmware as I think the current version on the sony website is corrupt?