topic Re: Sony kd-49xe9005 apps not loading after software update in Android TV

Sony kd-49xe9005 apps not loading after software update

Nknkzzz — Fri, 09 Aug 2019 20:11:28 GMT

Hi, have updated my kd-49xe9005 and half of the apps have stopped working, just black screen and “loading”. This happens with youtube, netflix and even google store after reset to factory data. Reset has deleted few instaled tv apps... Now tv is useless... cant even sign in to google. Please help.

Re: Sony kd-49xe9005 apps not loading after software update

EdwinaU — Sun, 11 Aug 2019 12:55:05 GMT

Hi there,

Welcome to the community.
There are some troubleshooting tips here that may help with your apps.
Let us know if this works.

Best wishes,
Ed

Re: Sony kd-49xe9005 apps not loading after software update

Nknkzzz — Mon, 12 Aug 2019 11:37:15 GMT

Thanks, i think problem was with my new internet connectuon (new provider), after moving my router closer to tv or/and changing time preferences from broadcast to network, apps work. Thanks!