XE9005 Crash when exit from sleep

Cioclul — Thu, 25 Jun 2020 07:50:35 GMT

Hello all,

My XE9005 started crashing when it wakes up from sleep. But it only does so once per day: the first time in a day that I push the power button. I see the loading screen, the big "Android" logo and then I can use it.

If I turn off the TV and turn it on again, it exists sleep without a crash. So only after sleeping overnight.

It's as though over night it has a resource allocation problem (like memory) or some sort of buffer that fills up.

I already tried updating the software, and I even did a factory reset, it's the same. I also pulled all USB devices from the ports (some keyboard dongle) to make sure that was not the cause.

I enabled developer options and got the logs of the crash. I am looking for someone that can read the logcat of the crash and give me some idea of what can be wrong, and if I can fix it. It looks to me like the problem starts here:

06-25 08:36:41.256 1629 379 D WificondControl: Scan result ready event 06-25 08:36:41.260 1629 1736 E memtrack: Couldn't load memtrack module 06-25 08:36:41.260 1629 1736 W android.os.Debug: failed to get memory consumption info: -1 06-25 08:36:41.265 1629 1736 E memtrack: Couldn't load memtrack module 06-25 08:36:41.266 1629 1736 W android.os.Debug: failed to get memory consumption info: -1 06-25 08:36:41.269 2337 2337 I SSServ_BraviaBluetoothModule: Screen On/Off Bug occurred. Request Cancelled 06-25 08:36:41.273 2337 2952 I SSServ_IntentDeliverer: send redeliver intent : com.sony.dtv.intent.action.SCREEN_ON / com.sony.dtv.timers / ALL 06-25 08:36:41.279 1629 3227 E ActivityManager: Sending non-protected broadcast com.sony.dtv.intent.action.SCREEN_ON from system 2337:com.sony.dtv.sonysystemservice/1000 pkg com.sony.dtv.sonysystemservice 06-25 08:36:41.279 1629 3227 E ActivityManager: java.lang.Throwable 06-25 08:36:41.279 1629 3227 E ActivityManager: at com.android.server.am.ActivityManagerService.checkBroadcastFromSystem(ActivityManagerService.java:19043) 06-25 08:36:41.279 1629 3227 E ActivityManager: at com.android.server.am.ActivityManagerService.broadcastIntentLocked(ActivityManagerService.java:19648) 06-25 08:36:41.279 1629 3227 E ActivityManager: at com.android.server.am.ActivityManagerService.broadcastIntent(ActivityManagerService.java:19790) 06-25 08:36:41.279 1629 3227 E ActivityManager: at android.app.IActivityManager$Stub.onTransact(IActivityManager.java:240) 06-25 08:36:41.279 1629 3227 E ActivityManager: at com.android.server.am.ActivityManagerService.onTransact(ActivityManagerService.java:2936) 06-25 08:36:41.279 1629 3227 E ActivityManager: at android.os.Binder.execTransact(Binder.java:674) 06-25 08:36:41.296 1629 1736 E memtrack: Couldn't load memtrack module 06-25 08:36:41.296 1629 1736 W android.os.Debug: failed to get memory consumption info: -1 06-25 08:36:42.017 2957 2957 I crash_dump32: obtaining output fd from tombstoned 06-25 08:36:42.023 1357 1357 I /system/bin/tombstoned: received crash request for pid 1629 06-25 08:36:42.027 2957 2957 I crash_dump32: performing dump of process 1629 (target tid = 1629) 06-25 08:36:42.028 2957 2957 F DEBUG : *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** 06-25 08:36:42.028 2957 2957 F DEBUG : Build fingerprint: 'Sony/BRAVIA_ATV2_EU/BRAVIA_ATV2:8.0.0/OPR2.170623.027.S30/665451:user/release-keys' 06-25 08:36:42.028 2957 2957 F DEBUG : Revision: '0' 06-25 08:36:42.028 2957 2957 F DEBUG : ABI: 'arm' 06-25 08:36:42.028 2957 2957 F DEBUG : pid: 1629, tid: 1629, name: system_server >>> system_server <<< 06-25 08:36:42.028 2957 2957 F DEBUG : signal 6 (SIGABRT), code -6 (SI_TKILL), fault addr -------- 06-25 08:36:42.042 2957 2957 F DEBUG : Abort message: 'Status.cpp:142] Attempted to retrieve value from failed HIDL call: Status(EX_TRANSACTION_FAILED): 'DEAD_OBJECT: '' 06-25 08:36:42.042 2957 2957 F DEBUG : r0 00000000 r1 0000065d r2 00000006 r3 00000008 06-25 08:36:42.042 2957 2957 F DEBUG : r4 0000065d r5 0000065d r6 bed87d58 r7 0000010c 06-25 08:36:42.042 2957 2957 F DEBUG : r8 00000000 r9 b0269000 sl 144b6cf0 fp 70b12e58 06-25 08:36:42.042 2957 2957 F DEBUG : ip 00000000 sp bed87d48 lr b2d2e637 pc b2d5ec00 cpsr 20030010 06-25 08:36:42.062 1255 1255 D [BT] : mtk_bt_op: BT_VND_OP_POWER_CTRL 0 06-25 08:36:42.062 1255 1255 D [BT] : mtk_bt_cleanup: Close fw dump file : 06-25 08:36:42.062 1255 1255 W [BT] : mtk_bt_cleanup #327 06-25 08:36:42.078 2957 2957 F DEBUG : 06-25 08:36:42.078 2957 2957 F DEBUG : backtrace: 06-25 08:36:42.078 2957 2957 F DEBUG : #00 pc 0004ac00 /system/lib/libc.so (tgkill+12) 06-25 08:36:42.078 2957 2957 F DEBUG : #01 pc 0001a633 /system/lib/libc.so (abort+54) 06-25 08:36:42.078 2957 2957 F DEBUG : #02 pc 0000752b /system/lib/libbase.so (_ZN7android4base14DefaultAborterEPKc+6) 06-25 08:36:42.078 2957 2957 F DEBUG : #03 pc 00007e09 /system/lib/libbase.so (_ZN7android4base10LogMessageD2Ev+456) 06-25 08:36:42.078 2957 2957 F DEBUG : #04 pc 000067d5 /system/lib/libhidlbase.so (_ZNK7android8hardware7details13return_status8assertOkEv+160) 06-25 08:36:42.078 2957 2957 F DEBUG : #05 pc 0002126f /system/lib/libandroid_servers.so (_ZN7android17HdmiCecController11getVendorIdEv+50) 06-25 08:36:42.078 2957 2957 F DEBUG : #06 pc 00b0e52f /system/framework/oat/arm/services.odex (offset 0x538000)

Then all Android start failing and the VM is killed:

06-25 08:36:46.957 3370 3382 E JavaBinder: *** Uncaught remote exception! (Exceptions are not yet supported across processes.) 06-25 08:36:46.957 3370 3382 E JavaBinder: DeadSystemException: The system died; earlier logs will point to the root cause 06-25 08:36:46.961 31807 31807 D LedControlLib: #onServiceDisconnected 06-25 08:36:46.964 1091 1091 I ServiceManager: service 'media.camera.proxy' died 06-25 08:36:46.964 1091 1091 I ServiceManager: service 'account' died 06-25 08:36:46.965 1091 1091 I ServiceManager: service 'content' died 06-25 08:36:46.965 1091 1091 I ServiceManager: service 'settings' died 06-25 08:36:46.965 1091 1091 I ServiceManager: service 'vibrator' died 06-25 08:36:46.965 1091 1091 I ServiceManager: service 'consumer_ir' died 06-25 08:36:46.965 1091 1091 I ServiceManager: service 'alarm' died 06-25 08:36:46.965 1091 1091 I ServiceManager: service 'input' died 06-25 08:36:46.965 1091 1091 I ServiceManager: service 'window' died 06-25 08:36:46.965 1091 1091 I ServiceManager: service 'vrmanager' died 06-25 08:36:46.965 1091 1091 I ServiceManager: service 'pinner' died 06-25 08:36:46.965 1091 1091 I ServiceManager: service 'accessibility' died 06-25 08:36:46.965 1091 1091 I ServiceManager: service 'input_method' died 06-25 08:36:46.965 1091 1091 I ServiceManager: service 'mount' died ... 06-25 08:36:46.982 3333 3333 D AndroidRuntime: Shutting down VM 06-25 08:36:46.984 3446 3446 I Process : Sending signal. PID: 3446 SIG: 9 06-25 08:36:46.985 3333 3333 E AndroidRuntime: FATAL EXCEPTION: main 06-25 08:36:46.985 3333 3333 E AndroidRuntime: Process: com.google.android.tvlauncher, PID: 3333 06-25 08:36:46.985 3333 3333 E AndroidRuntime: java.lang.RuntimeException: android.os.DeadObjectException 06-25 08:36:46.985 3333 3333 E AndroidRuntime: at android.os.storage.StorageManager.isUserKeyUnlocked(StorageManager.java:1283) 06-25 08:36:46.985 3333 3333 E AndroidRuntime: at android.app.ContextImpl.getSharedPreferences(ContextImpl.java:386) 06-25 08:36:46.985 3333 3333 E AndroidRuntime: at android.app.ContextImpl.getSharedPreferences(ContextImpl.java:370) ...

Unfortunately I am not familiar with Android TV, and I don't have a good understanding of Android in general.

You can find the full log here: https://andreibasangiu.stackstorage.com/s/sdvNvwaptHflTME

Re: XE9005 Crash when exit from sleep

Sean_Mc — Wed, 01 Jul 2020 12:43:27 GMT

Hi there,

Welcome to the Sony Community.

As you've said you've already tried updating the software and resetting your TV, I would suggest you contact the support team for further advice here.

Best wishes,

Sean

topic Re: XE9005 Crash when exit from sleep in Android TV

XE9005 Crash when exit from sleep

Re: XE9005 Crash when exit from sleep