topic Audio Description - how to switch it off! in Android TV

Audio Description - how to switch it off!

JofnaTV — Thu, 09 Jul 2020 16:30:26 GMT

Assistance please.....My Sony Bravia KD-43XE8005 which I bought just over two years from John Lewis has recently started giving me Audio Descriptions, which I do not want. I have read a lot of the messages here and have tried to switch it off but to no avail. It is becoming annoying and frustrating and from what I can see here many different Sony TV sets seem to have many different configurations? I am finding it all quite baffling for something that should surely be a basic setting? The software and firmware (?) are both up to date. I have been into the settings menu (numerous times) and cannot see an on/off for Audio Descriptions and the one place it is mentioned is set to normal, as recommended in another post. I have disabled the Auto Service Update and then enabled it again after checking for updates, again as recommended in another post. Our TV services are provided by Virgin Media. I am in the dark and do not understand much of the 'jargon'.

Can anyone help me please?

Thank you,

John

Re: Audio Description - how to switch it off!

LightFoot — Thu, 09 Jul 2020 17:34:38 GMT

Hi @JofnaTV

Just to be clear, are you getting AD when watching Virgin Media or Terrestrial channels on the TV?

Re: Audio Description - how to switch it off!

JofnaTV — Thu, 09 Jul 2020 18:40:36 GMT

Thank you for your reply. I always watch through the Virgin Media box. An external aerial is connected to the TV but not used. John

Re: Audio Description - how to switch it off!

LightFoot — Thu, 09 Jul 2020 19:31:09 GMT

@JofnaTV wrote:
Thank you for your reply. I always watch through the Virgin Media box. An external aerial is connected to the TV but not used. John

Hi @JofnaTV In which case you need to be talking to Virgin Media as it has nothing to do with your Sony TV 😀 You need to turn off AD on your VM box.

https://www.virginmedia.com/accessibility/virgin-tv

Re: Audio Description - how to switch it off!

JofnaTV — Thu, 09 Jul 2020 19:41:08 GMT

That is great thank you very much!

I did say I found it baffling and I am now on my way to try this link!

Fingers crossed....

Re: Audio Description - how to switch it off!

JofnaTV — Thu, 09 Jul 2020 20:00:21 GMT

Brilliant thank you, that is the answer! Your help was most appreciated.