topic Re: Disney+ 4k not working in Android TV

Disney+ 4k not working

sehuxle — Wed, 15 Jul 2020 12:55:30 GMT

I've the Sony KD-49X8305C and have Disney+ installed. Also have Prime and Netflix installed.

For Prime and Netflix I get 4k where applicable, but not Disney+. In settings it is set to automatic upto 4k UHD or something but every film is HD and 5.1.

Disney confirmed that since June 29th they increased streaming to allow 4k.

Anyone confirm that they're getting 4k using the android app

thanks

Re: Disney+ 4k not working

Anonymous — Thu, 16 Jul 2020 15:17:47 GMT

Hi there,

Have you updated to the latest firmware?

Best wishes,

Re: Disney+ 4k not working

Sonyvores — Sat, 18 Jul 2020 15:11:29 GMT

It's required to update the disney app to get full 4K/atmos support

And yes I do have both

Re: Disney+ 4k not working

sehuxle — Wed, 22 Jul 2020 10:54:49 GMT

TV firmware upto date.

Reinstalled Disney+ but still no 4k

Thanks for the suggestions

Re: Disney+ 4k not working

Tonycv51 — Sat, 25 Jul 2020 09:02:58 GMT

How do you know its not 4k. The only thing I can check is if HDR is active for Disney when a film is playing. Or are you saying you only see HD label in the film preview?

Re: Disney+ 4k not working

sehuxle — Sat, 25 Jul 2020 11:23:29 GMT

It only says HD in the film description, I'd assumed it would indicate 4k

Re: Disney+ 4k not working

Tonycv51 — Sat, 25 Jul 2020 12:51:09 GMT

You should see 4K Ultra HD in the description.

I have 2 Samsung TVs as well and the oldest from 2016 has the disney app but doesn't show 4k, despite being a 4k set.

How old is the Sony?

Re: Disney+ 4k not working

sehuxle — Sat, 25 Jul 2020 14:18:21 GMT

2015 TV.

It does show netflix and prime in 4k

Re: Disney+ 4k not working

Tonycv51 — Mon, 27 Jul 2020 16:35:44 GMT

It sounds like it's only HD on your set On my 2016 samsung most apps are 4k with the exception of disney and Play Movies

Have you tried an online chat to disney to ask about their app and your TV model

Re: Disney+ 4k not working

sehuxle — Mon, 27 Jul 2020 18:08:13 GMT

I spent quite a bit of time with disney chat, they went through everything and couldn't figure out why.