topic Re: New tv won’t work past the on screen. in Android TV

New tv won’t work past the on screen.

macmackay — Tue, 04 Aug 2020 19:58:28 GMT

My new 85” KD 85XH8096 has stopped working and won’t go past the Sony and symbols screen without shutting down and trying to restart every 10 seconds.
any help it tips??

Re: New tv won’t work past the on screen.

royabrown2 — Tue, 04 Aug 2020 21:11:58 GMT

@macmackay

Contact the retailer you bought it from.

Re: New tv won’t work past the on screen.

macmackay — Tue, 04 Aug 2020 21:23:59 GMT

Did that they told me to contact Sony will call tomorrow thought someone else might of had the same issue

Re: New tv won’t work past the on screen.

royabrown2 — Tue, 04 Aug 2020 21:41:22 GMT

Retailers can’t palm you off onto Sony, though I agree talking to Sony might be more productive unless the set has to go back as a near-DOA, when it does fall to the retailer to handle this. (And sort it out with Sony themselves no doubt, while you enjoy the replacement they must give you - you can refuse a repair attempt on something that has never worked).

The generic instruction for any Sony TV problem, though, is to do a Factory Reset, so try that now. This will save time when Sony ask you to do the exact same thing.

And may even fix the issue before you get there, though I am not holding my breath.