topic Re: Built-in Chromecast doesn't properly play 4k in Android TV

Built-in Chromecast doesn't properly play 4k

rgledhill — Sun, 29 Jul 2018 06:54:12 GMT

Last night we purchased a 4k film (Peter Rabbit) through Google Play on my phone, then played it through the built-in Chromecast support on the TV. And guess what? Just like iPlayer at 60fps (which doesn't work), and YouTube at 60fps (which doesn't work), it also stutters in exactly the same way described on the lengthy YouTube 60fps thread. So I'm guessing that the in-built software Chromecast is trying to decode 4k at 60fps and fails too.

Is it possible to force the built-in Chromecast to 30fps, does anyone know?

I haven't tried watching it using the built-in Google Play App as for some reason that didn't occur to me last night and now I've had a refund on it, I obviously can't watch it again. I'm sure I've watched some 4k films via the built-in app so I guess this is also a word of advice - steer clear of the built-in Chromecast if you can!

Re: Built-in Chromecast doesn't properly play 4k

Sean_Mc — Mon, 30 Jul 2018 10:37:48 GMT

Hi there,

So I can try look into this for you, can you tell me the full model of your TV, please?

Best wishes,

Sean Mc

Re: Built-in Chromecast doesn't properly play 4k

rgledhill — Mon, 30 Jul 2018 19:29:36 GMT

Thanks - it's a KD-49XE9005 with the latest firmware.

Re: Built-in Chromecast doesn't properly play 4k

batee5 — Thu, 02 Aug 2018 16:19:04 GMT

Hi rgledhill,

Welcome to our community!

Have you checked if you have the latest version of the Google Chromecast receiver installed on your TV? This could be a reason why this happened.

Regards,

Batee5

Re: Built-in Chromecast doesn't properly play 4k

Kuschelmonschter — Thu, 02 Aug 2018 18:39:56 GMT

That issue has been known for quite some time already (years?), see bugs on my trackers for Sony ATV1 and ATV2. It is like the initial YouTube 2.0 versions which also suffered from severe 60p stuttering. Google should apply recent patches also to the Chromecast player.

Re: Built-in Chromecast doesn't properly play 4k

rgledhill — Fri, 03 Aug 2018 07:35:20 GMT

Hi Batee5,

Is there an internal Chromecast app I can check the version of? Surely this should be updated automatically anyway?

@Kuschelmonschter This is still a problem on most of the Sony TVs; the stuttering is still bad on 50/60fps material...

Richard

Re: Built-in Chromecast doesn't properly play 4k

batee5 — Fri, 03 Aug 2018 11:00:55 GMT

Hi rgledhil,

Yes, there's a built-in Chromecast receiver app. You can get to it by going to Settings - Apps - System Apps and look for it. You can also look it up from the Google Play Store.

Regards,

Batee5

Re: Built-in Chromecast doesn't properly play 4k

Kuschelmonschter — Sat, 04 Aug 2018 11:01:26 GMT

The Chromecast app (com.google.android.app.mediashell) is autoamtically being updated by the Google Play Store. Even latest version (1.31.11529) suffers badly from suttering when playing back 60p at resolutions higher than 1080p.

Re: Built-in Chromecast doesn't properly play 4k

rgledhill — Sat, 04 Aug 2018 14:34:51 GMT

Couldn't find it on the Google Play store, but it does seem to be being updated automatically.

Same problem as YouTube and iPlayer then - it's incapable of 50 or 60fps playback...

Very poor for such an expensive TV. My old £400 4k Panasonic TV did it fine.

Re: Built-in Chromecast doesn't properly play 4k

Kuschelmonschter — Sat, 04 Aug 2018 20:12:09 GMT

Google Cast Receiver

Re: Built-in Chromecast doesn't properly play 4k

rgledhill — Mon, 06 Aug 2018 19:36:49 GMT

Yup, found it fine on my PC, but it shows it's not compatible with any of my devices, and it doesn't turn up when browsing the Google Play store directly from my TV either...

Re: Built-in Chromecast doesn't properly play 4k

dhharris — Mon, 17 Aug 2020 13:08:23 GMT