Sony 55XH9005 and HT-G700, No sound

jutler123 — Thu, 03 Sep 2020 19:20:44 GMT

Hi All

As the title says, I have a Sony 55XH9005 and just today bought a Sony HT-G700 Dolby Atmos soundbar. There is abolsutely no sound coming from the soundbar. No matter what I do. The TV detects that there is an audio device when I have connected it to the ARC HDMI port as I get the message on screen saying Audio System Active. So it does seem to swtich to the soundbar, but thats it, I get nothing. I have updated the TV to the latest 6.0152 software and the soundbar to the latest 1.035. From what I can see everything should be working, but i just dont get any sound. I connected the soundbar to my Samsung TV and everything works fine. I get sound and the Samsung TV detects it as a HTG700. But my Sony TV wont. I've tried 3 different HDMI cables (all 3 which work on the Samsung), soft reset and hard reset of the TV. Reset the Soundbar too. Still no sound from the soundbar. I am beginning to think that the TV ARC is not working. Can anyone help?

Betreff: Sony 55XH9005 and HT-G700, No sound

Peter_S. — Fri, 04 Sep 2020 06:46:27 GMT

Hi,

Did you switch the TV speaker to Audio System in the sound settings menu?

Please also check the following support article for further troubleshooting:

https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55xh9005/articles/00020051

Cheers

Peter

topic Sony 55XH9005 and HT-G700, No sound in Android TV

Sony 55XH9005 and HT-G700, No sound

Betreff: Sony 55XH9005 and HT-G700, No sound