topic Re: Rif.: How to turn off subtitles on a KD55XG8796BU in Android TV

How to turn off subtitles on a KD55XG8796BU

Teddykins89 — Wed, 29 Jan 2020 11:15:37 GMT

Hi all,

I am having an issue with subtitles on my new TV and I hope you can advise.

I am unable to turn off the subtitles permanently on my new Sony Bravia KD55XG8796 TV.

I can turn them off whilst watching a channel but if I then switch channel they reappear without being switched on. Simililarly, if I return to a channel I had been watching and had already turned the subtitles off - they again reappear without being turned back on.

I have played around in the accessibility menu and found that subtitles are appearing as disabled as standard, but this is no the case in reality. I have to hit the (...) button to switch them off for each channel.

Can anyone advise how to permanently switch subtitles off as standard.

I think i may need a software patch or advanced settings.

Thanks in advance!

Rif.: How to turn off subtitles on a KD55XG8796BU

rooobb — Wed, 29 Jan 2020 15:11:55 GMT

Go in the digital channel setup menu and you'll find out setting for audio and subtitles

Rif.: How to turn off subtitles on a KD55XG8796BU

Teddykins89 — Sat, 01 Feb 2020 08:29:27 GMT

Hi Rif,

Thanks for your suggestion, but there is no digital channel setup, just an initial setup mode for auto tuning.

I’ve disabled the subtitles in the accessibility menu, but the are still popping up.

Is there anything else I can do?

Rif.: How to turn off subtitles on a KD55XG8796BU

rooobb — Sat, 01 Feb 2020 09:02:40 GMT

Ok I do not know how it is called in UK but is the menu where you can manually set the channel or reorder them ...you should be able to find it..

Rif.: How to turn off subtitles on a KD55XG8796BU

kinggo01 — Sat, 01 Feb 2020 10:15:35 GMT

settings-watching TV-channels-preferences- subtitle settings- set broadcast to off

That is if you are on pie. It is different on oero but the same logic is behind it. And don't like the settings on pie at all.

Rif.: How to turn off subtitles on a KD55XG8796BU

LightFoot — Sat, 01 Feb 2020 14:25:45 GMT

@Teddykins89 wrote:
Hi Rif,

Thanks for your suggestion, but there is no digital channel setup, just an initial setup mode for auto tuning.

I’ve disabled the subtitles in the accessibility menu, but the are still popping up.

Is there anything else I can do?

Hi @Teddykins89

Try Home -> Settings -> Channel setup -> Digital setup -> Subtitle setup -> Subtitle setting -> Off

Rif.: How to turn off subtitles on a KD55XG8796BU

Teddykins89 — Sat, 01 Feb 2020 18:44:10 GMT

No joy.

There is no Chanel setup option. Just initial setup.

The only place I see subtitles mentioned are on the accessibility menu.

Rif.: How to turn off subtitles on a KD55XG8796BU

LightFoot — Sat, 01 Feb 2020 18:52:36 GMT

@Teddykins89 wrote:
No joy.

There is no Chanel setup option. Just initial setup.

The only place I see subtitles mentioned are on the accessibility menu.

Hi @Teddykins89 If possible, could you upload a screenshot of the Settings menu?

Rif.: How to turn off subtitles on a KD55XG8796BU

Teddykins89 — Sat, 01 Feb 2020 19:01:56 GMT

Thanks for your help @LightFoot @kinggo01 & @rooobb, I figured out how to turn them off!

For future reference for this model, the steps are:

Settings>Watching TV>Channels>Channel setup>Digital Setup>Subtitle setup>Subtitle setting>Off

Rif.: How to turn off subtitles on a KD55XG8796BU

charlaw — Sat, 31 Oct 2020 11:17:41 GMT

Hi,

I am also having issues with subtitle but they are not resolved by any of the solutions suggested here. This slightly, but I only get sub titles as default when using Freesat (which is a vert recent addition to the Sony Android TVs). I can turn off the subtitles using the remote but, if you change channels (on Freesat) they come back on again. Not the end of the world but very annoying! Does anyone have a solution? (KD55XG8796-XH)

Re: Rif.: How to turn off subtitles on a KD55XG8796BU

Joe_Dohn — Tue, 03 Nov 2020 11:32:50 GMT

Have you tried checking the main settings of the TV under "Watching TV" or "Accessibility", I believe it may be called either Captions or Subtitle in those settings.

Re: Rif.: How to turn off subtitles on a KD55XG8796BU

charlaw — Tue, 03 Nov 2020 11:44:46 GMT

Yes, tried that. The subtitle aren’t on using YouView to terrestrial, only on Freesat!

Sent from my iPad

Re: Rif.: How to turn off subtitles on a KD55XG8796BU

Joe_Dohn — Tue, 10 Nov 2020 10:19:59 GMT

Do you happen to be using an external set-top box for freesat or is the satellite cable connected directly to the TV tuner?

Re: Rif.: How to turn off subtitles on a KD55XG8796BU

charlaw — Tue, 10 Nov 2020 10:27:46 GMT

Direct link to a satellite dish......

Sent from my iPad

Rif.: How to turn off subtitles on a KD55XG8796BU

Ajcarter57 — Mon, 21 Dec 2020 17:38:12 GMT

There is no digital option

the accessibility option has subtitles a;ready turned off

Tried to turn it on and then off , not changed the subtitles

this is driving me mad !

Rif.: How to turn off subtitles on a KD55XG8796BU

Teddykins89 — Mon, 21 Dec 2020 18:19:28 GMT

Settings>Watching TV>Channels>Channel setup>Digital Setup>Subtitle setup>Subtitle setting>Off

Re: How to turn off subtitles on a KD55XG8796BU

marlowhouse — Tue, 06 Apr 2021 09:22:56 GMT

Have just re-tuned Freesat on the TV and it seems to have cured the subtitles coming on each time I change channels.

Re: How to turn off subtitles on a KD55XG8796BU

charlaw — Tue, 06 Apr 2021 17:38:16 GMT

Hi
Thanks, just tried that but it didn’t work for me! Can’t understand why SONY can’t sort it!!

Sent from my iPhone

Re: How to turn off subtitles on a KD55XG8796BU

Joe_Dohn — Wed, 07 Apr 2021 15:57:40 GMT

Have you tried checking out this Sony article?

Re: How to turn off subtitles on a KD55XG8796BU

charlaw — Wed, 07 Apr 2021 16:18:33 GMT

Tried this - doesn’t help! Sony fitted a new mother board and the subtitles went away for a few weeks but now back!
Only happens on Freesat and nothing seems to change the default being ‘on’

Sent from my iPhone