topic 75XD9405 - Banding/Artifacts on Screen in Android TV

75XD9405 - Banding/Artifacts on Screen

Snaeem155 — Mon, 08 Feb 2021 09:14:47 GMT

Hi All,

Bought the set Dec 2016 and in the last 2 weeks it has developed constant banding/artifacting which is visible on all sources. Its pretty much across the whole screen but mostly visible in the middle.

PS5, Nintendo Switch, Sky Q and all video streaming apps.

Example images here: https://ibb.co/nnpGZwG and https://ibb.co/TL162Bv

It's visible on all scenes light and dark, more so on dark hence the example screenshots.

I have done a soft reset, factory reset and its on the latest firmware - It hasn't made a difference.

I have a 5 year warranty on it, but wanted opinions before I proceed.

Betreff: 75XD9405 - Banding/Artifacts on Screen

Peter_S. — Mon, 08 Feb 2021 13:46:52 GMT

Hi,

I would recommend to get in touch with the customer support from Sony to check if this is within tolerances or not.

Cheers

Peter

Betreff: 75XD9405 - Banding/Artifacts on Screen

Snaeem155 — Mon, 08 Feb 2021 14:48:55 GMT

Hi Peter,

I did and they are in the process of getting me a replacement.

Just awaiting the details.

Betreff: 75XD9405 - Banding/Artifacts on Screen

Snaeem155 — Wed, 10 Feb 2021 11:26:17 GMT

Was told I'd hear back in 24 hours, I didn't.

I called and they said I'd hear back in another 24 hours, I didn't.

I called just now and apparently its been escalated to the higher tech team and I should hear back in 48 hours.

Losing a bit of faith in the process if I'm honest.

Re: Betreff: 75XD9405 - Banding/Artifacts on Screen

HannahEd01 — Thu, 11 Feb 2021 15:44:55 GMT

Hi, did you check this first: https://www.sony.co.uk/electronics/support/televisions-projectors-oled-tvs-android-/kd-55af9/articles/00125848 ?

Let us know when you hear back too.

Re: Betreff: 75XD9405 - Banding/Artifacts on Screen

Snaeem155 — Fri, 12 Feb 2021 13:25:11 GMT

Hi Hannah,

I did, I've checked all settings to no avail.

Backlight bleed (whilst it happens on my set) isn't an issue given the size of it, it is largely unavoidable.

Waiting for the CRO team to get back to me with my options.

Re: Betreff: 75XD9405 - Banding/Artifacts on Screen

HannahEd01 — Fri, 12 Feb 2021 15:17:50 GMT

Hey Snaeem155, I totally understand, it's your experience that defines the issue anyway. Glad to help.