topic Bravia core freezing x94j in Android TV

Bravia core freezing x94j

D-Law81 — Wed, 26 May 2021 22:03:09 GMT

Hi I have the Sony xr65x94j but I am having problems streaming programs. The film starts but then freezes on pure stream. But on other streaming sites (Netflix, Disney and prime run fine). We have 200mbps Internet. The TV is on WiFi would it work better wired. Also sound keeps dropping but if I switch it to TV sound and then back to sound bar sound comes back.. Any idea why these keep happening.?

Rif.: Bravia core freezing x94j

rooobb — Thu, 27 May 2021 07:31:44 GMT

In order to use pure stream, from specification, it requires 115mbps minimum speed so, although a wired connection should be better, it does not fit the requirement being capped to 100mbps. You should check better which is the actual speed you get on wifi (it should be better on 5ghz but also more dependant on obstacles and proximity to the router)

Rif.: Bravia core freezing x94j

D-Law81 — Thu, 27 May 2021 07:56:19 GMT

Very bad on Sony's behalf you are saying 115 megabytes required Sony advert is 80 MB for Pure required, we are running 200 megabytes so should run fine but doesn't...

Rif.: Bravia core freezing x94j

rooobb — Thu, 27 May 2021 08:04:03 GMT

Be aware that 200 mbps is only the (declared) speed of the internet connection supported by the provider to the router, you have to be sure that it pass through all the elements to your tv. This is basic networking: the maximum speed is the minimum you get in any network element

Rif.: Bravia core freezing x94j

D-Law81 — Thu, 27 May 2021 11:10:58 GMT

Thank you... Just did nexflixspeed test on TV this is my result. So I am within speed range but have issues as stated.

Rif.: Bravia core freezing x94j

D-Law81 — Mon, 31 May 2021 14:39:41 GMT

Hi I have reset the TV and freezing seems better, but there is a issue with the app stopping sound to sound bar after time watching but then I switch to TV and the back to soundbar and then it works.. Doesn't do this in any other app works fine in Netflix and disney and YouTube, and Im now using a ethernet cable and bravia core picture stream works fine. Wifi over 100mbps ethernet 84mbps and still runs fine no picture freeze... Testing to see if soind stays on using ethernet or is it the app.. 🤔🤔🤔🤔🤔 Plus in app it says upto 80mbps that's upto 80mbps it says in the app not 115mbps.

Rif.: Bravia core freezing x94j

rooobb — Mon, 31 May 2021 15:34:22 GMT

Sound problems may have a different cause (depending on the audio codec used, HT integration, cable used,...).

Regarding the bandwitdh needed, it is 80 mbps as we already agreed, but the requirement is normally higher in order to have it stable (i.e. netflix uses maximum 15 mbps but reuquires 25 mbps). Than it is up to the app if this requirement is hardcoded in the app, or just a suggestion (so it won't stop if not matched). Reading on the internet the algorithm used by the app to adapt the actual bandwidth available to the streaming seems as of now not too smart (i.e. compared to netflix again or youtube), so your residual freeze could be (just could be ) due to a variance of the bandwidth by your internet provider or internal LAN

Betreff: Bravia core freezing x94j

IamNic — Tue, 01 Jun 2021 00:32:28 GMT

Hello @D-Law81,

as I can't see that information within your replies - did you perform a factory reset once to see if that resolves the issues with BraviaCore?

It can resolve weird issues with e.g. the Cache of the TV/App.

- Nic

Betreff: Bravia core freezing x94j

D-Law81 — Tue, 01 Jun 2021 04:39:52 GMT

Yes I tried that but it still froze.. It mam just be sony need to do a update.. Hopefully. I have seen other people with the standard X90J having the same issue so it's the app not me.. 😊 Thank for helping.

Re: Betreff: Bravia core freezing x94j

Joe_Dohn — Tue, 01 Jun 2021 14:11:43 GMT

A lot of the issues you mentioned seemed to be relating to performance in some way.

Have you tried clearing the cached data for the entire TV (Device Preferences - Storage - Internal Shared Storage - Cached data) then restart by holding power?

Hope this helps!

- JD

Re: Betreff: Bravia core freezing x94j

D-Law81 — Tue, 01 Jun 2021 17:51:24 GMT

I did a factory wipe/reset and still did. I have found that some x90j owner are having same issue. So to me the app needs updating..

Re: Betreff: Bravia core freezing x94j

D-Law81 — Tue, 01 Jun 2021 17:56:43 GMT

Yes and a factory reset, still same issue. Had read other X90J owners are having same issue. Think sony just need to do a update.. Hopefully that would fix issue.. Plus the app makes the audio to sound bar stop so I have to change to TV audio then back to sound bar and it works again another issue with the app that needs fixing. No other app gives me the same issues other apps work fine with no issues. Upside love the TV XR65X94J..

Bravia core freezing x94j

D-Law81 — Tue, 01 Jun 2021 23:02:47 GMT

Yes and tried factory reset and still happened. Have read some people with the X90J having same problem so to me it's the app. (Bravia Core)

Rif.: Bravia core freezing x94j

D-Law81 — Thu, 03 Jun 2021 07:18:23 GMT

I understand but I have used both wire and WiFi and same problem, WiFi runs 130mbps still freezes. Also other users of the x90j having same issue not just me.

Re: Rif.: Bravia core freezing x94j

Joe_Dohn — Thu, 03 Jun 2021 14:34:11 GMT

@D-Law81

Have you tried reaching out to the Bravia Core support team? They have a separate email address: support-GB@sonypicturescore.com (it's available in the FAQ if you're wondering where I got it ^^)

Re: Rif.: Bravia core freezing x94j

D-Law81 — Thu, 03 Jun 2021 17:08:00 GMT

Thank you just sent them report on issues with the app.. And what I'm experiencing. 😊

Re: Rif.: Bravia core freezing x94j

Joe_Dohn — Tue, 08 Jun 2021 08:56:50 GMT

@D-Law81 Have they gotten back to you yet?

Re: Rif.: Bravia core freezing x94j

D-Law81 — Tue, 08 Jun 2021 17:36:12 GMT

Just had a message saying they will enhance and go Further With my permission, Also just had a update on Bravia core, And still having sound drop out when watching a film, EG bloodshot. Have to change sound to TV and back to soundbar to get sound back.

Re: Rif.: Bravia core freezing x94j

Piscie — Wed, 23 Jun 2021 12:23:58 GMT

Hi D-Law81,

Have you tried to check the sound issue with the soundbar disconnected from the TV?

Re: Rif.: Bravia core freezing x94j

D-Law81 — Fri, 25 Jun 2021 05:50:45 GMT

Yes and the TV sound works. But I know it's the app because every other app works with the sound bar and doesn't loose sound.. But on the Bravia Core with sound bar if sound goes off I just flick to tv sound annd the back to sound bar and it then works.