topic Re: Sound disappearing while using ITV Hub in Android TV

Sound disappearing while using ITV Hub

PHIL1961 — Mon, 11 Apr 2022 20:52:17 GMT

Hi All I've got a sony KD-55AG8 TV

Just lately while using the ITV hub app the sound has stopped.

I switch back to TV and still no sound.

I have to do a soft reset to get it back.

I have checked the fireware and TV is up to date.

Has anybody got any ideas.

Thanks

Phil

HannahEd01 — Tue, 12 Apr 2022 17:13:33 GMT

@PHIL1961, what's the current software version? Also, do you have a sound system?

PHIL1961 — Wed, 13 Apr 2022 10:38:43 GMT

The TV software is PKG6.7165.0360EUA.

And I have got no sound bar.

Phil

HannahEd01 — Mon, 18 Apr 2022 15:06:17 GMT

Did you try a power cycle?

PHIL1961 — Mon, 18 Apr 2022 15:51:20 GMT

Hi, What is a power cycle ?, and how do you go about doing one.

Phil

HannahEd01 — Tue, 19 Apr 2022 10:41:47 GMT

Hey Phil, unplugging everything from the mains for two minutes then testing again.

PHIL1961 — Thu, 28 Apr 2022 17:04:20 GMT

I turn off and unplugged TV for 2 mins plus, and up to now it has seemed to work. Fingers crossed 🤞

I will monitor it and let you know if it has cured the problem.

Thanks fir your help.