topic Re: Screen with ghosting affect 13 month old on led in Android TV

Screen with ghosting affect 13 month old on led

topley2022 — Fri, 08 Jul 2022 15:02:57 GMT

have got a 5 year warranty and have contacted Sony and it's with a Sony specialist apparently looking at yeh same images I have posted on here, but nobody ever gets back to me and it's getting worse, I bought this TV for my ps5 and just ghosting affect all the time and worse when playing ps5 games as very vibrant colours which is what I bought the TV for and the model is XR-65X94J and all software updated, factory reset done and no luck. I feel lost and don't know what to do. Please help

Re: Screen with ghosting affect 13 month old on led

Anonymous — Fri, 08 Jul 2022 16:20:45 GMT

Sorry to hear that buddy! At this point you will need to chase with them cause since you've contacted them, they probably tried some steps with you first.

Re: Screen with ghosting affect 13 month old on led

topley2022 — Sat, 16 Jul 2022 06:48:58 GMT

They have sent a Sony engineer out and they said the TV needs to be replaced, and am currently dealing with a manager as no consultant ever did what they said they was going too. When I have spoken to the manager they said I need to wait for the next step. Everything just seems a big hassle and like they are trying to get out of replacing a faulty product. If an engineer States the TV needs replacing I really don't understand what I am waiting for. Nearly 3 weeks now and I think Sony are trying to get out of replacing the faulty product they sold me. It has really upset me as I have 3 Sony TV's and a ps5 and love Sony but the way I have been dealt with it makes me think otherwise. I feel as if I'm getting nowhere at all

Re: Screen with ghosting affect 13 month old on led

Anonymous — Tue, 19 Jul 2022 16:06:55 GMT

It's really sad to learn about all of that. Hopefully after taking they're sweet time they do replace it for you. All the best buddy 🙏.