topic Re: BBC iPlayer will not fire up on XR-55A80J in Android TV

BBC iPlayer will not fire up on XR-55A80J

smokestack1964 — Sun, 02 Oct 2022 16:40:11 GMT

IPlayer no longer opens when selected. All other apps open ok. This app also can’t be uninstalled and re-installed. Any help appreciated?

Re: BBC iPlayer will not fire up on XR-55A80J

LightFoot — Sun, 02 Oct 2022 18:11:48 GMT

Hi @smokestack1964 I would start with a soft reboot. Hold down the remote power button until you see Restart. There is an outside chance that you may have to do a factory reset.

Re: BBC iPlayer will not fire up on XR-55A80J

smokestack1964 — Sun, 02 Oct 2022 19:03:27 GMT

Thanks, I’ve tried that and it didn’t work. I’m not factory resetting the TV as can’t be arsed to go through all the set up again.

Re: BBC iPlayer will not fire up on XR-55A80J

LightFoot — Sun, 02 Oct 2022 20:11:50 GMT

Hi @smokestack1964

Is your software up to date?

https://www.sony.co.uk/electronics/support/oled-tvs-android-a80j_a83j_a84j-series/xr-55a80j/software/00275822

Re: BBC iPlayer will not fire up on XR-55A80J

smokestack1964 — Sun, 02 Oct 2022 20:59:41 GMT

Yes it’s up to date, SonyUser.

Re: BBC iPlayer will not fire up on XR-55A80J

Elodin — Tue, 04 Oct 2022 15:03:11 GMT

Hey, you can try and clear cached data on your TV by following the steps here: Home - Settings - System - Storage - Internal Shared Storage - Cached data - Clear. I hope this helps.

Re: BBC iPlayer will not fire up on XR-55A80J

smokestack1964 — Tue, 04 Oct 2022 19:46:36 GMT

Thanks Elodin. Unfortunately that hasn’t worked. Appreciate the input.

Re: BBC iPlayer will not fire up on XR-55A80J

clonebrother — Wed, 05 Oct 2022 08:57:45 GMT

I'm having the same problem on the XR-55A90J - None of the British TV apps work (BBC iPlayer, Channel 4, iTV). You tap on the app and nothing happens. I have the latest software and have rebooted the TV, no change. Other apps like Netflix or Disney+ are fine.

Re: BBC iPlayer will not fire up on XR-55A80J

Elodin — Wed, 05 Oct 2022 16:20:31 GMT

Hey, try uninstalling the updates on the live TV and catchup app by going to Home - Settings - Apps - live TV and catchup and select uninstall updates. I hope this helps

Re: BBC iPlayer will not fire up on XR-55A80J

smokestack1964 — Wed, 05 Oct 2022 16:57:29 GMT

Thanks Elodin! That’s fixed it for me.

It seems strange that that particular app update caused those problems.

Re: BBC iPlayer will not fire up on XR-55A80J

Elodin — Wed, 05 Oct 2022 17:02:37 GMT

Hey, that's great to hear! We're all here trying to help each other. Enjoy your evening.

Re: BBC iPlayer will not fire up on XR-55A80J

clonebrother — Wed, 05 Oct 2022 20:42:05 GMT

Yes! Works for me too! Thanks so much @Elodin - much appreciated!

Re: BBC iPlayer will not fire up on XR-55A80J

Elodin — Thu, 06 Oct 2022 10:57:19 GMT

Hi @clonebrother, that's great! I'm glad that I was able to assist.

Re: BBC iPlayer will not fire up on XR-55A80J

Rickgr1 — Fri, 07 Oct 2022 13:10:08 GMT

Thanks just saved me hours of pulling my hair out

Re: BBC iPlayer will not fire up on XR-55A80J

Anonymous — Fri, 07 Oct 2022 17:14:33 GMT

Hey @Rickgr1, glad to hear that, let us know if you faced any other issues, we'd love to help 💪🏻

Re: BBC iPlayer will not fire up on XR-55A80J

James692676 — Sun, 26 May 2024 11:13:39 GMT

This worked for me in May 2024. Other apps (like ITVX & Channel 4) were opening fine, but iPlayer stuck at a grey screen. Hard resets didn't solve the problem, but this did. Thanks!

Re: BBC iPlayer will not fire up on XR-55A80J

DwarfieStane — Thu, 24 Oct 2024 21:39:24 GMT

Oddly, here I sit in October 2024 with the exact same problem after having used iPlayer for years. This solution also worked for me. Anyone know why?

Re: BBC iPlayer will not fire up on XR-55A80J

4thsonybravia — Sun, 27 Oct 2024 10:35:27 GMT

Yep just worked for me A90k 27/10/24.