topic Re: Channel 799 in Android TV

Channel 799

RobertHallas — Tue, 20 Dec 2022 20:06:25 GMT

hi, when I go to TV guide, I keep getting the message ‘retune to channel 799’! and this takes me to channel 799, although I have clicked on a different channel, it’s a real pain! Anyone know how to get rid of this? Thanks.

Re: Channel 799

LightFoot — Tue, 20 Dec 2022 20:27:14 GMT

Hi @RobertHallas

It is difficult to provide specific advise without knowing the full model number of your TV.

Have you tried a full refresh of your Freeview channels? On my TV it is Settings -> Channels & Inputs -> Channels -> Channel setup -> Auto tuning -> Aerial Digital Set up -> Set up again? etc. etc.

Re: Channel 799

RobertHallas — Wed, 21 Dec 2022 07:06:00 GMT

Hi, thanks for the prompt reply,

my model is KD48A9S. Thanks.

Re: Channel 799

LightFoot — Wed, 21 Dec 2022 07:58:47 GMT

Hi @RobertHallas

Did you try the channel refresh? Your manual for your KD-48A9 shows.

https://helpguide.sony.net/tv/haep1/v1/en/02-01-02_01.html?hl=retune

Re: Channel 799

RobertHallas — Wed, 21 Dec 2022 11:39:40 GMT

Hi, thanks for the reply, I have retuned as you suggested, but it makes no difference!?

I don’t know what else to do. Thanks for your help.

Re: Channel 799

RobertHallas — Wed, 21 Dec 2022 12:20:17 GMT

Hi, I tried the reset, but it didn’t work, it’s still the same!?

Re: Channel 799

LightFoot — Wed, 21 Dec 2022 12:27:45 GMT

Hi @RobertHallas

I'm afraid that you may be in the Reset territory. I would try a soft reset first and if that doesn't work a full factory reset. This often cures these type of glitches.

How to reset your Sony TV with or without the remote (soft restart, power reset or factory settings) | Sony UK

Have you checked that you are running the latest software? It seems strange to me that your model's last update was 03/09/2021.

Firmware update to v6.5076 | Sony UK

Failing everything, it is contact Sony Support.

Sony Support Consumer Electronics

Edit: Sorry, I see our posts crossed.

Re: Channel 799

tihardi69 — Fri, 30 Dec 2022 12:33:03 GMT

and me, same model

Re: Channel 799

LightFoot — Fri, 30 Dec 2022 12:40:34 GMT

Just out of interest (a photo may help). It is not a standard message telling you that the channels are changing on your transmitter and you may have to retune in the future?

Re: Channel 799

tihardi69 — Tue, 03 Jan 2023 13:00:40 GMT

mine is the same even after reset

Re: Channel 799

Piscie — Wed, 04 Jan 2023 17:20:34 GMT

Hey @tihardi69, so what is your TV model? and how are you getting the channels? Is it aerial or setup box? and are you able to view any other channels or just stuck with message on screen?

Re: Channel 799

tihardi69 — Wed, 04 Jan 2023 17:45:14 GMT

KE48A9BU, i receive channels through satellite with the tv's freeveiw tuner. after selecting a channel from the EPG it shows channel sound for about one second and then switches to channel 799, to return to any channel you either have to select EPG and try again or type in a direct channel number.

Re: Channel 799

royabrown2 — Wed, 04 Jan 2023 21:48:57 GMT

@tihardi69

The Freeview tuner is only for terrestrial (aerial) broadcasts, and you will find Sky News on channel 233.

I think you must be using Freesat, the only satellite service these Sony TVs can get that has an EPG, and on that, Sky News is on 202.

So look to see where Sky News is, and this will tell you what you are using.

And make sure you are tuning Freesat, not Freeview; if this hasn’t been the case, it would explain the TV flying to that high channel number.

Re: Channel 799

tihardi69 — Wed, 04 Jan 2023 21:58:31 GMT

sorry it was a typo, yes i am using freesat.

Re: Channel 799

CHANNEL799 — Tue, 10 Jan 2023 20:59:35 GMT

PERFORM AN AUTO SCAN THEN CHANNEL 799 WILL ORBINATOR ON THE

SCREEN.

Re: Channel 799

tihardi69 — Tue, 10 Jan 2023 21:38:04 GMT

thanks for your reply, I have tried a full retune of freesat channels and still the same problem, I have attached a vid showing what happens

Re: Channel 799

graygerman — Wed, 11 Jan 2023 15:38:17 GMT

Interesting that so many are having this problem. my tv is the kd-65x89k, its tuned to Freesat using the sky dish for reception, of course whatever channel i select the message from the BBC about checking equipment shows for a second then i get the channel broadcast appear, however, mine does not automatically go to 799 on its own and hasnt done since this message first appeared. The BBC are working on channels to make them all HD only and removing the SD ones so of course until this work is complete which is expected to be around March we are stuck with that annoying message. I did use Sonys channel editor for the pc and exported my channel list to reorder all the channels into an order that i wanted, and deleted the multiple ones by BBC which are regional and all the other rubbish that i didnt want, and stacked all my channels in order from 101 - 281, saved it and reimported it back to the tv. Of course this means there is no longer anything on my 799, and my tv definitley doesnt go to it, it shows the max of 281 and thats it. Perhaps this may solve other peoples issues with the same annoying prompt, just to note tho, whatever channel you choose you will still see the BBC message for a second before your programme appears.

Re: Channel 799

HannahEd01 — Thu, 12 Jan 2023 16:27:26 GMT

Hey graygerman, if you're getting the service through a Sky box, please contact Sky.

For the reset of the users, did anyone try a factory data reset? Which software versions do you have? Have you tried contacting the broadcaster?