topic KD-49XF7596 model, bbci player,itvx,e4 player now no longer comparable with my TV? in Android TV

KD-49XF7596 model, bbci player,itvx,e4 player now no longer comparable with my TV?

Nickpat123 — Thu, 17 Aug 2023 16:45:55 GMT

Where have they gone?

Re: KD-49XF7596 model, bbci player,itvx,e4 player now no longer comparable with my TV?

Jallymquis — Fri, 18 Aug 2023 15:27:54 GMT

Hello,
What changes since it last worked?
The basic steps are: restart the TV; check if there are any updates on your TV or device; check your internet connectivity; reset your app preferences;

Re: KD-49XF7596 model, bbci player,itvx,e4 player now no longer comparable with my TV?

LightFoot — Fri, 18 Aug 2023 17:12:40 GMT

Hi @Nickpat123 Are you running with the latest software? I believe that you need to be using YouView (not sure). The iPlayers should be found under Sony Select.

https://www.sony.co.uk/electronics/support/lcd-tvs-android-xf75xx_x75xxf-series/kd-49xf7596/software/00282916