topic Re: Bravia 65XR80 Lip Sync issue. in Android TV

Bravia 65XR80 Lip Sync issue.

zoz1234 — Mon, 03 Mar 2025 12:49:36 GMT

I recently replaced my Bravia XD93 with a Bravia XR80. Straight swap.

My Sky Q box is connected to the TV in the HDMI 1 input. It's not a 120hz input but the Sky Q box doesn't output 120hz, so that's fine. No lip sync issues with this set up.

My UBP-X800M2 4K blu ray player is connected to my TA-AN1000 amp in the BD/DVD input. The amp output is connected to the XR80 via the eARC input. There is a lip sync issue with this connection. I can't currently fathom out why. My HDMI cables are QED and capable spec. As far as I'm aware my gear is compatible. I haven't tried an optical cable, but at the end of the day the eARC with HDMI should work. When I adjust the settings on the amplifier to 130m/s, it looks better, but I don't like having to do that.

When I play a disc and turn the amp off and have pass through on, the lip sync is fine! It's only when I turn the amp on and output the sound through my 5.1 system.

I had no problems whatsoever with the XD93. Any thoughts from someone with more knowledge than me would be appreciated. It's a head scratcher.

Re: Bravia 65XR80 Lip Sync issue.

daveyh64 — Mon, 03 Mar 2025 14:57:07 GMT

I wouldn’t say this is necessarily a problem with the TV but with the AV processor, so I might have posted this in the Home Cinema category, mainly because you are saying the lip sync issue is between the Blu Ray player and the amp.

Another thing why isn’t your Sky Q box connected to the amp rather than the TV.

Have you connected the Blu Ray player to the TV to see if there are any lip sync issues in that configuration.

If there are no lip/ sync issues with the devices connected directly to the TV then it is probably something in the settings of the amp.

First though I would check the settings on the Blu Ray player, i.e check that it is on passthrough and no lip sync settings have been input, so either Auto or off, if it has those settings.

Check that the TVs A/V sync setting is set to Auto.

Settings> Display & Sound> Audio output> A/V sync.

Here is a screen shot from the troubleshooting page of the online manual

for your amp.

Re: Bravia 65XR80 Lip Sync issue.

zoz1234 — Mon, 03 Mar 2025 17:49:17 GMT

The TV audio system settings are as such;

Audio system prioritisation - On

A/V Sync- Auto

Digital Audio Output - Auto

eARC setting - Auto

My amp's pass through setting is on.

The lip/sync option on the blu ray playback is set at zero.

I'd always connected the Sky Q box up straight to the TV on my XD93 because my wife doesn't use the amp at all. She's not into it, and prefers just a simple Sky to TV operation. I told her with the pass through it's not even a thing, but to avoid any hassle I just set it up that way.

Just for extra info, I do have a PS5 connected to the amp's game input. That has no problem with sound sync either.

The TV does have one spare HDMI input rated at 120hz, it's labelled as an input for the PS5 but I stuck to my old set up of putting the console through the amp. I could use that input for connecting the blu ray straight to the TV as you have suggested. I knew that was an option but I've been obstinately refraining from it so far because the way it's set up should work!

Nothing has been changed in the settings from when the XD93 was in place and running perfectly.

Now suddenly it's not with the XR80 in place. I agree with you that it's probably a setting on the amp somehow that's just not gelling with the XR80. But I can't find what. Which is strange because they're both the newest pieces of kit in the set up. Both Sony.

Re: Bravia 65XR80 Lip Sync issue.

daveyh64 — Mon, 03 Mar 2025 19:40:09 GMT

Have you set the amp up as a Bravia sync device in the TVs settings.

And Enabled it under the Bravia Sync device list setting.

Settings> Channels & Inputs> Bravia Sync Settings

And just to check have set your HDMI Inputs on the TV to Enhanced format.

Another thing you could try in the TV settings menu is to

go to Settings> Channels & Input> External Inputs> External device setup.

You may have done this for the older TV when you first hooked it up to the amp.

I would press the Set up button again and press Next.

When the screen asks you if you can hear the audio select No.

Then click on Exit.

Now go back and click on Set up again. Click on Next.

The screen should now show a progress bar as the TV and amp communicate with each other, once complete click Done, then Finish.

This may just reconfigure things and help clear the problem as the amp knows which TV it is now outputting to.

I only mentioned temporarily hooking up the Blu Ray player direct to the TV to see if there was a lip sync issue with using the TVs speakers, and if there was not switch the amp on and see if the lip sync issue is still present in that configuration.

Or have you tried switching the HDMI input the Blu Ray is connected to on the amp just in case to see if lip sync is a problem on another HDMI input.

It is interesting you are not having sync issues with the PS5 and only the Blu Ray, which would point to a setting on the Blu Ray but you haven’t changed any settings on that from when you had the old TV in the mix.

Can’t think of anything else to try at the moment if I do I will get back to you.

Re: Bravia 65XR80 Lip Sync issue.

zoz1234 — Tue, 04 Mar 2025 12:04:43 GMT

I'll try all the suggestions you have made some time today. I just wanted to thank you for your time spent already helping me get to the bottom of it. The differences between the two TV's is the new one is 120hz and eARC as opposed to 60hz and ARC, but I didn't think that would cause any problems with my X800M2 or TA-AN1000. That's why I was blaming the TV. The TV is the only thing that's changed. I tried the most obvious thing initially and bought a new HDMI between the blu ray and the amp. It was QED but they are old now. As soon as I removed it I knew it was going to be that because it was a performance with ethernet range. I put the new QED one in anyway and the problem remained. I'll take a picture of the HDMI configurations today from the amp and post them here to you. I have a sneaky suspicion like you, that that's where the problem is. Or I'm hoping so. Something simple in the set up menu. What I've always done is put the HDMI connections on max setting, because I have the equipment to handle it. These pieces of kit are supposed to mesh together. Or at least that's what I've presumed.

Re: Bravia 65XR80 Lip Sync issue.

zoz1234 — Tue, 04 Mar 2025 12:06:41 GMT

The HDMI lead "wasn't" the issue is what I meant. 👍🏻

Re: Bravia 65XR80 Lip Sync issue.

zoz1234 — Tue, 04 Mar 2025 14:26:45 GMT

Just noticed something, maybe you could give me your thoughts on it. I'll attach the pictures of the HDMI settings. Blue background is the TV menu system, black background is the amp menu system.

The TV supports only two 120hz rated inputs. HDMI 3 eARC and HDMI 4. This is referred to as the HDMI input if you have a PS5, but as I have previously just used the game input on the amp I just stuck to that.

So, I've activated the HDMI inputs on the TV on the maximum settings. Enhanced for 1 and 2. Enhanced advanced for 3 (eARC) and 4. (PS5)

Looking now at the settings available on the amp HDMI inputs, the amp only has enhanced as available for the BD/DVD port? Game and media box are both advanced 4K 120hz. Are you not supposed to play 4K blu ray on a 120hz setting?

The available amp settings are suggesting that I plug the BD/DVD into the amp which is only an enhanced input then into the eARC. But the eARC then should be downgraded to only enhanced to match the amp output for that piece of equipment. That would mean connecting the PS5 straight to the TV like the TV manual was suggesting.

What are your thoughts on this? An eARC setting of enhanced advanced on the TV but only advanced for the amp input for the blu ray. Should this be causing the lip syncing problem?

Re: Bravia 65XR80 Lip Sync issue.

zoz1234 — Tue, 04 Mar 2025 15:02:11 GMT

I tried the set up again, clicked no when the sample sound was playing. When I went back into set up, there was no progress bar to show communication between the amp and the TV. The sample sound just immediately started playing again.

Re: Bravia 65XR80 Lip Sync issue.

zoz1234 — Tue, 04 Mar 2025 15:52:09 GMT

Right....things I've just tried. I reduced the eARC to enhanced, to match just the enhanced input for BD/DVD on the amp. Didn't work. Switched it back.

I plugged the HDMI for the blu ray into the media box input. That's rated as 4K 120 like the gaming input. Still lip syncing delay with the picture.

So next I fed the blu ray straight into the TV. HDMI slot number 4 which is a 4K 120hz input designed for a PS5. No lip syncing issues. This works.

But why? The system is designed so everything feeds into the amp and you send the feed to the TV eARC in from the eARC out of the amp. It's working fine for the PS5. Why not the blu ray? I've got a workaround now, but that's not the point. One thing I don't know, is the quality diminished in anyway? Or is what I'm getting on the screen and hearing from the speakers exactly as it should be if I'd fed the blu ray through the amp?

Re: Bravia 65XR80 Lip Sync issue.

daveyh64 — Tue, 04 Mar 2025 19:06:21 GMT

When you connected the blu ray player directly to the TV did you play sound through the TVs speakers

and then through the amp to your hi fi speakers. If so were there no issues with lip sync in both cases.

Is your blu ray player capable of 120 output, look up the specs for it. I think it may only be 60

On the TVs HDMI signal settings page for HDMI 3 (eARC/ ARC) keep it on Enhanced Advanced but switch off

VRR (Variable Refresh Rate). Restart the TV.

Now try the blu ray player connected to the amp and see if that has improved matters.

This is just an experiment to see if VRR being on is affecting the synchronisation of audio and video from the blu ray only.

At the same time try the PS5 connected to the amp with VRR on the HDMI settings for the PS5 to amp connection but off on the TV and see if its A/V sync is still okay.

Re: Bravia 65XR80 Lip Sync issue.

zoz1234 — Wed, 05 Mar 2025 00:59:22 GMT

Hi,

Sorry, a little bit of crossed wires. When I said that the PS5 was ok with no syncing issues, I meant during the gaming. I do have a disc version and absolutely didn't even think of using that as a test subject. Well, after reading your reply, I have tried it. The lip syncing is out. First time I've ever played a blu ray in it! So, yes. The issue exists on a blu ray for the PS5 also. It's in sync with gaming. General sounds. Footfall and shots fired etc. I tried turning the the VRR on and off and it's just the same.

The blu ray straight in the TV played faultlessly through the TV speakers and then through the amp when turned on. As I said before, when the blu ray is connected straight to the amp, but the amp is off, it passes through faultlessly with no lip sync issues out of the TV speakers.

This evening for about an hour I was researching 120hz and blu ray players. The newest article I found was still a year old. But as far as I can see, there aren't any? It seems like the blu ray outputs what it outputs and the processing for 120hz is done elsewhere. I remember examples given about 120 being the magic number because it's divisible by 24 and 60 etc. The thought of compatibility between my blu ray player and the TV had crossed my mind right at the start, fleetingly, when I noticed the issue. Just because it's the oldest bit of kit. It's still for sale though, and Sony haven't replaced it with a better spec. Plenty of forums are talking about the X800M2 with 120hz TV's, i.e - reminding to use the 120hz enabled HDMI inputs for better quality etc.

I'll check the blu ray player into the amp with the VRR turned off on the TV tomorrow. It's unlikely to be that though, when it didn't do anything for the blu ray player on the PS5.

It's crazy.

The picture is behind the audio. I don't know I'd mentioned that. But why? I think Sony consider it acceptable, hence the option to delay the sound on the amp so it matches the visuals. 🤷🏻

Re: Bravia 65XR80 Lip Sync issue.

daveyh64 — Wed, 05 Mar 2025 01:55:25 GMT

There was an update for the TV released on the 19th Feb 2025 one of the first thing it addresses is lip sync issues when watching TV channels.

Have you noticed lip sync issues when watching TV channels.

Do you know if your TV is running this latest version of software.

https://www.sony.co.uk/electronics/support/oled-tvs-android-bravia-8-xr80-/k-65xr80/software/00343161

What we know at the moment is the the two devices connected directly to the TV do not suffer lip sync issues.

Lip sync issues are only occurring when the two devices are connected through the amp to the TV.

So that would point to a problem with the settings on the amp.

Check all sound processing and HDMI settings on the amp just in case there is something being overlooked.

Read the notes here,

https://helpguide.sony.net/ha/strtaan10/v1/en/contents/TP1000550389.html

In all this time have you powered down the amp, unplugged it, waited a few minutes and then restarted it,

if not try this and see if it refreshes the amp and clears the issue.

I would try this for the TV also.

It might be worthwhile disconnecting everything from the amp.

Turning it on, resetting to factory default if it allows you to do that.

And then going through the set up procedure with the devices now all connected up.

Re: Bravia 65XR80 Lip Sync issue.

zoz1234 — Wed, 05 Mar 2025 11:14:15 GMT

Yeah. Firmware is up to date. I already reset the TV once before I even noticed the lip syncing problems. It used to freeze and turn itself off. Then the firmware update popped up about 2 days later.

I think I'll contact or phone Sony directly. I've already given them a very poor rating on feedback about the product. As you pointed out, one of the troubleshooting recommendations was to utilise lip sync adjust. So I'm sure Sony will find the level of picture delay as acceptable.

For a Sony community forum I'm surprised there haven't been people with the TV who could have at least said I have the TV, no problems, and my settings are these, paired with these pieces of kit etc.

I'm still of the mind it's the TV. It's the odd one out. All settings on the disc player and the amp are the same and the XD93 handled them fine.

The only change in my system is the TV.

My amp HDMI settings are the same as before with the XD93. The XD93 handled those settings.

I'll try the turning on and off rigmarole, that's all I can think of really. We've exhausted everything else.

Cheers for your help. I'll let you know if it ever gets solved. I think it's just a very glitchy TV. I'm not impressed, and I'm a bit of a Sony fan.

Re: Bravia 65XR80 Lip Sync issue.

daveyh64 — Wed, 05 Mar 2025 18:19:38 GMT

One thing that has just jumped in to my mind is what picture mode is your TV set to.

As you have a playstation connected you might be using the TV in Game Mode and forgotten to

set it back to Standard, Cinema or other for watching TV or Blu Ray.

I have a faint memory that if the TV is set to Game for Picture Mode that can cause problems with

A/V (lip sync) when watching playback from DVD/ Blu Ray and other content.

Although on my XR42A90K it doesn't, but worth a try.

Settings> Picture Mode.

If there were an across the board issue with the Bravia 8 models and its A/V sync with the many many many A/V processors, Soundbars etc etc I am sure we would be seeing far more posts on this community than we already have. Have you tried other forums or perhaps YouTube etc etc etc.

Do you still have the old TV around or perhaps another in the house that you can quickly hook up

to the amp and the Blu Ray to see if there are issues there.

If you have the old TV and can connect it to the amp, check and see what the HDMI set up is on the TV and also the Audio settings that were being used before you replaced it with the Bravia 8.

This from Sony may or not help.

https://www.sony.co.uk/electronics/support/articles/00026069

Re: Bravia 65XR80 Lip Sync issue.

zoz1234 — Wed, 05 Mar 2025 22:37:17 GMT

I'd seen that issue mentioned too, game mode etc when it's on blu ray. I was hoping it was such a thing! But no, I'm not that lucky. That's one thing that is working properly with the TV. It recognises the individual pieces of kit and changes the settings itself accordingly. When the PS5 game is on, it's on game mode. The content type has always been on video/images when the blu ray has been playing.

I haven't found other Bravia 8 owners!! Everyone has Bravia 9. 😂

Re: Bravia 65XR80 Lip Sync issue.

MaggieGreene — Tue, 11 Mar 2025 15:49:29 GMT

Hi @zoz1234, try these steps on the TV:

1. Disconnect all externals (e.g. sky box, Ariel cable, HDMI cables or USB, etc.)

2. Unplug the TV from the mains and leave it for 1 minute and then plug it back.

3. Make sure the software is updated: https://www.sony.co.uk/electronics/support/oled-tvs-android-bravia-8-xr80-/k-65xr80/software/00343161

6. In case issue persists, perform a factory data reset: https://helpguide.sony.net/tv/laep1/v1/en/01_14.html

On the UBP-X800M2, perform the steps in pages 27 and 28 in the manual: https://www.sony.com/electronics/support/res/manuals/4740/8f0f1f980088675abec8cbc2cc0cc993/47408231M.pdf

And make sure that it's updated to the latest version: https://www.sony.co.uk/electronics/support/home-video-blu-ray-disc-players-recorders/ubp-x800m2/software/00266602

On the TA-AN1000, perform the steps here: https://helpguide.sony.net/ha/strtaan10/v1/en/contents/TP1000544510.html

ensure it has the latest software as well: https://www.sony.co.uk/electronics/support/audio-components-receivers-amplifiers/ta-an1000/software/00294278

Revert the device to the factory settings: https://helpguide.sony.net/ha/strtaan10/v1/en/contents/TP1000544560.html

If the issue remains, reset it to the default settings: https://helpguide.sony.net/ha/strtaan10/v1/en/contents/TP1000544604.html

Try the amplifier and the player with different devices, the once that the issue remains with will need an inspection.

Re: Bravia 65XR80 Lip Sync issue.

zoz1234 — Tue, 11 Mar 2025 17:53:31 GMT

Thank you for the advice.

Every Sony device is up to date with firmware. They are all on auto update too.

Both my blu ray player and amplifier were recently connected to my XD93 with the same settings and working absolutely fine.

It's just with this new XR80. The picture has a very noticeable delay compared to the audio when playing blu ray through the amp.

I do have a current workaround. My blu ray connected to the TV HDMI 4 (4K/120hz) with prioritise pass through on to amp. Sync is fine.

I haven't classified this as solved, because it isn't. It's a workaround.

It should be fine going through the amp out to the TV via eARC but it's not. And they're all devices supposedly compatible with each other. All Sony components.

I don't watch blu ray with the PS5 so that doesn't matter, and the actual gaming is fine.

I'm going to keep it like this because I'm sick of messing about with it. I just won't be so quick to buy a Sony TV in future like I have done for as long as I can remember. I'll consider other brands after the problems this has caused.

Like my friend recently said, for this kind of money you should plug everything in and it works!!

Re: Bravia 65XR80 Lip Sync issue.

TheGOAT — Sun, 16 Mar 2025 14:43:57 GMT

@zoz1234 In my opinion, you shall contact the technical support from Sony to report this issue, as they might have a resolution for it: https://services.sony.co.uk/supportmvc/en/contact/

Re: Bravia 65XR80 Lip Sync issue.

NotRubberDucky — Tue, 09 Sep 2025 12:39:48 GMT

I have been experiencing the exact same thing. I am using the same workaround. I connect the TV to the receiver using the eARC to get the sound. It seems counterintuitive, but it works.

Re: Bravia 65XR80 Lip Sync issue.

zoz1234 — Sun, 08 Feb 2026 12:02:28 GMT

Cheers for sharing your experience in this matter. It's a decent workaround and because I don't need to use the hdmi connection for anything else it's not a problem. It just bugs me I've had to do this. There's a fix somewhere in the settings but I don't know what it is. When you plug a Sony TV into a Sony amp you'd think it would be more intuitive.