https://community.sonylatvija.com/t5/m-series/microphone-not-working/m-p/3557783#M18847 <P><SPAN>Microphone not working during calls</SPAN></P> Wed, 09 Aug 2017 10:58:58 GMT itt920 2017-08-09T10:58:58Z https://community.sonylatvija.com/t5/m-series/microphone-not-working/m-p/3557783#M18847 <P><SPAN>Microphone not working during calls</SPAN></P> Wed, 09 Aug 2017 10:58:58 GMT https://community.sonylatvija.com/t5/m-series/microphone-not-working/m-p/3557783#M18847 itt920 2017-08-09T10:58:58Z https://community.sonylatvija.com/t5/m-series/microphone-not-working/m-p/3557784#M18848 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1056151">@itt920</A>, I am sorry to hear about that. <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sonylatvija.com/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /><BR /><BR />Do you experience that the microphone does not work regardless if you use the speaker mode, or the ear speaker during a call? In addition, if you record a video using the camera, is there sound?<BR /><BR />Have you had the chance to test the microphone in Diagnostics? In order to do so, go to Settings &gt; About phone &gt; Diagnostics &gt; Test &gt; Microphone, how does it perform here?<BR /><BR />In addition, please try to see if it works better while in <A href="https://community.sony.co.uk/t5/c-sonymobile/safe+mode/pd-p/safe_mode" class="lia-product-mention" data-product="187-1">safe mode</A>, this will let you know if there could be a third party app causing this.&nbsp;<BR /><BR />Let me know how it went! <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sonylatvija.com/html/images/smilies/011.png" alt="Slightly_smiling_Face" title="Slightly_smiling_Face" /></P> Wed, 09 Aug 2017 11:09:56 GMT https://community.sonylatvija.com/t5/m-series/microphone-not-working/m-p/3557784#M18848 Emir1 2017-08-09T11:09:56Z