topic Re: No download on mobile data in M Series

No download on mobile data

Maggie4 — Mon, 21 Aug 2017 12:40:09 GMT

I can only download if there is WiFi, but nothing wants to download on mobile data.

Re: No download on mobile data

Christofer — Mon, 21 Aug 2017 12:57:36 GMT

Hi @Maggie4, I'm sorry to hear this.

I recommend that you download new Internet settings to your device. This can be done in Settings > More > Internet settings. Please note that you may need to be connected to a WiFi network when doing this. It is also recommended that you reboot your device after the download has finished.

Hope this helps.

Re: No download on mobile data

Maggie4 — Mon, 21 Aug 2017 13:24:23 GMT

I have just tried downloading new Internet settings, restarted my phone, went to Gmail to download a file but still no luck.

Re: No download on mobile data

Maggie4 — Mon, 21 Aug 2017 17:55:08 GMT

Thank you Christofer. I did what you suggested but it did not work. So I went to settings> backup&reset> restore network settings. Then I downloaded Internet settings again, restarted the phone. It downloaded instant apps and it worked to download what I needed. Thank you again for helping me so quickly and helping me figure out what to do. Have a great evening.

Re: No download on mobile data

Christofer — Tue, 22 Aug 2017 13:50:09 GMT

I'm glad to hear that, thank you for letting me know!