topic Re: sony xperia t completely dead in XPERIA archive

sony xperia t completely dead

jasonpeter — Thu, 02 Jan 2014 21:06:13 GMT

New to this and having problems with my xperia t.

Had the phone 13 months with very few issues until today. Charged the phone last night as usual and all seemed ok this morning worked fine then just before dinner time checked my phone and found it completely dead.

Ive tried i think all solutions on the internet (volume up and power on - nothing. volume down and power on - nothing. power on on its own - nothing. Charger on plus above - nothing charger off plus above - nothing) tried connecting to sony service and PC wont find device.

Help!

thanks Jason

Re: sony xperia t completely dead

Trinity — Thu, 02 Jan 2014 21:12:26 GMT

Have you tried letting it charge for 2 hours and then turning it on?

Re: sony xperia t completely dead

_alexdon_ — Thu, 02 Jan 2014 21:15:27 GMT

Power button+vol up until the phone vibrates does not work?Also,you say you cannot charge the phone anymore,right?

Re: sony xperia t completely dead

jasonpeter — Thu, 02 Jan 2014 21:16:14 GMT

I have had it on charge but ill try leaving it a while. Cheers

Re: sony xperia t completely dead

_alexdon_ — Thu, 02 Jan 2014 21:17:18 GMT

If the phone is charging,let it there for about 2 hours,repair with sony update service afterwards.

Re: sony xperia t completely dead

jasonpeter — Thu, 02 Jan 2014 21:17:47 GMT

I've got it plugged into my laptop now been plugged in 30 mins or so now!

Re: sony xperia t completely dead

_alexdon_ — Thu, 02 Jan 2014 21:22:33 GMT

You should have charged at wall charger,there is higher voltage.

Re: sony xperia t completely dead

jasonpeter — Thu, 02 Jan 2014 21:30:41 GMT

I'll plug it in the the wall and see how it goes.

Re: sony xperia t completely dead

_alexdon_ — Thu, 02 Jan 2014 21:31:15 GMT

Ok,keep us updated.

Re: sony xperia t completely dead

jasonpeter — Thu, 02 Jan 2014 21:35:01 GMT

Will do!

Whats the next line of attack after charging for a couple of hours?

Re: sony xperia t completely dead

_alexdon_ — Thu, 02 Jan 2014 21:37:31 GMT

Repair phone software with sony update service.

http://www.sonymobile.com/gb/tools/update-service/

Re: sony xperia t completely dead

jasonpeter — Thu, 02 Jan 2014 22:21:53 GMT

Waiting patiently!!!!

i just bin told it has a 2 year warranty so might be able to get it fixed for free!!! I'll let you know! cheers!

Re: sony xperia t completely dead

_alexdon_ — Thu, 02 Jan 2014 22:35:15 GMT

Ok then,nothing to worry.If the repair does not work,you can take the phone to service.

Re: sony xperia t completely dead

jasonpeter — Thu, 02 Jan 2014 23:45:43 GMT

Well its been on charge at the wall for about 2 hours, I just tried the update service but cannot connect the phone to the software (doesnt recognise the phones connected)!!!

Whats next ???

Re: sony xperia t completely dead

_alexdon_ — Thu, 02 Jan 2014 23:56:10 GMT

Have you tried force restart?(power button+vol up until the phone vibrates).Or force shutdown(the same combination until the phone vibrates 3 times).After force shutdown try to turn on the phone normally.If nothing works,take it back to sony center.

Re: sony xperia t completely dead

jasonpeter — Fri, 03 Jan 2014 00:04:46 GMT

Yes tried that i've held the buttons for ages nothing happens at all 😞

Was hoping to sort it but its gonna have to go back.

Need a replacement now while its away!!!

Re: sony xperia t completely dead

_alexdon_ — Fri, 03 Jan 2014 00:06:47 GMT

Ok then,good luck with it.

Re: sony xperia t completely dead

dainut — Sat, 24 May 2014 13:11:09 GMT

I have exactly the same problem - totally dead. No sequence of buttons or charging or anything has any effect at all.

Been through with 3 - total waste of time. Spoken directly to Sony - very friendly but totally and completely useless.

Best response is to register with Sony, who talk about returning the phone but have no information about how to do this. Even registratoin asks for the IMEI number - how the **bleep** can I get that form a dead phone ?

Pretty useless response from a major manufacturer about a prety expensive product.

As Jim Royle would say "Warranty my a@@e !"

Re: sony xperia completely dead - FIXED

klpeake — Tue, 02 Jun 2015 21:08:32 GMT

I did the update to Lollipop and all was well throughout the day till I put my Z Ultra on the charger that night at 15%. In the morning, my phone was completely dead. No lights, no vibrations, nothing. I put it back on the charger and started surfing for answers. None of the procedures that I was finding were doing anything.

I tried:
- 3 different cables (including the Sony Cable and a super short cable)
- 2 different USB plugs
- 3 different outlets
- the virtual battery pull procedure (vol down+power)
- the reset button (next to the SIM tray)
- the soft reset procedure (vol up+power).
- using PC Companion but it could not even see the phone

I did each of the reset procedures multiple times. It had sat charging for 4 hours and none of the above did anything. So I called Sony. The rep said that there was no hope at this point and that it would take a miracle. But I didn't want to lose all of my photos and believe in electronic miracles!

- I unplugged it for a half hour (thinking that capacitors may need to discharge)
- I did all of the "reset" procedures again (noted above)
- When I plugged it back in, I got my sons USB ipad charger which has a higher amp rating and used the original Sony cable. I put the charger into a GFI circuit that was "popped" and then hit the reset button on the circuit (thinking along the lines of a defibrillator giving a spike of electricity to a heart to get it started)

and voila, the red charging light came on! Don't know if it was just the diligence of everything that I tried or one particular thing.