topic Re: Phone won't turn on in XPERIA archive

Phone won't turn on

ChrisSawyer — Sun, 04 Jan 2015 16:59:58 GMT

I've had my Xperia Z1 for over a year, fantastic phone, no problems at all. I broke the screen on it a short while ago and just replaced the screen yesterday. When i plug the phone on in to a charger the Sony logo comes up and it goes to the battery charging screen for a few seconds then goes off. The red reset button works but only when the phone is plugged in and then it just shows the Sony logo and the battery screen. I have tried volumer + and power button, volume - and power button and none of it is working. It is at full charge and if i leave it plugged in it will have the usual green led. What do i do

Re: Phone won't turn on

Thommo — Sun, 04 Jan 2015 17:27:38 GMT

Try performing a system repair using Pc Companion as this will often fix issues - This will factory reset your phone

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: Phone won't turn on

ChrisSawyer — Sun, 04 Jan 2015 23:00:19 GMT

Thanks for replying, it worked and i managed to reinstall everything. But now i think the actual problem was the on button is bust becuase i could use the phone and turn the volume down, but i couldnt turn it up or lock the phone,

Re: Phone won't turn on

Jake-SonyXperia — Mon, 05 Jan 2015 06:45:35 GMT

Hi ChrisSawyer,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

In this case, there may be damage to the hardware, I can only really advise that you contact Sony mobile Customer care and see if they can get this device to a service agent for assessment.

http://support.sonymobile.com/global-en/contactUs/

Re: Phone won't turn on

Africa35 — Mon, 05 Jan 2015 07:18:28 GMT

hi.. i tried doing exactly that but the laptop only reads the device for a second and stops therefore the PC companion cant be done.. Please help

Re: Phone won't turn on

Jake-SonyXperia — Wed, 07 Jan 2015 00:52:28 GMT

Hi Africa,

Are you trying to perform the repair with the device turned on or are you having the same issue of the device not powering on?