topic Disappointed with Xperia Z3 in XPERIA archive

cracked screen - the biggest disappointment ever in a phone

Ajustator — Wed, 17 Dec 2014 20:58:10 GMT

when I bought my xperia Z3 I had high hopes. red my gsmarena reviews. huge battery, nice design, etc.

Then my kid dropped it from his height...30-40 cms? the screen received from one crash about 10 scratches...I could not believe it. After samsung S4, which barely had any margins left because of the falls BUT NO SCRATCH on the screen...this...and a premium phone...

I paid about 600 euro. huge money in my country (Romania) and this was 2 weeks after the purchase... I JUST COULD NOT BELIEVE.

than today i dropped it once more...also about 40-50 cm (when i got out from the car, dropped it)

the screen cracked! I JUST COULD NOT BELIEVE. there are forum posts on the xperia forums saying that it has gorilla glass or some other similar glass...this is no resistant glass. it s just simple glass...premium phone....

i will go tomorrow to service and see if they change it and maybe it was a mistaken series or something....

i just cannot believe a PREMIUM phone is such poor quality

i feel robbed, i feel defrauded...i feel tricked

I WILL NEVER BUY A SONY PRODUCT AGAIN IF i dont receive either a quality product or money back!

Re: cracked screen - the biggest disappointment ever in a phone

P3RM — Wed, 17 Dec 2014 21:07:25 GMT

I just filled out my RMA for my repair. Im going to be without my phone for xmas and new years....So much for the 20mp camera xmas pics

Re: cracked screen - the biggest disappointment ever in a phone

Uliwooly — Wed, 17 Dec 2014 21:08:41 GMT

It seems that you had dropped the phone multiple times, think about that, if you drop your phone any phone the glass will start cracking, perhaps microscopic fissures, and then one last drop crack the whole thing, of if the first drop was hard enough or the way it landed could crack it, that goes for ALL smartphones, there's no such thing as unbreakable phones, do contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/

Re: cracked screen - the biggest disappointment ever in a phone

Ajustator — Wed, 17 Dec 2014 21:20:16 GMT

no. i m sorry. i dropped it two times. i dropped the samsung about 100 times. and I mean it. and not from 30-40 cms but from 1.50-1.60 on cement. no scratch. just destroyed margins (which is why i bought the sony - the samsung was starting to look ugly and i thought to make a change). SAMSUNG is still fully functional. if you want i can post here a photo of it, to see how destroyed the margins are.

so don t give me the...”you dropped multiple times”. phones are SUPPOSED to be dropped. most people drop their phones most of the times.

and on top on the official forums there are messages from official sony people saying gorilla glass or similar...gorilla glass scratches from 30-40 cm drop...

Re: cracked screen - the biggest disappointment ever in a phone

Ajustator — Wed, 17 Dec 2014 21:22:39 GMT

of course tomorrow i m going to customer care to see what they say. as i said. replace (and assure me you give me a model that has gorilla glass) or repay. i m not going even to accept a replace with same glass as this one...i don t have time every 3 weeks to visit a care center to swich a phone every time i drop it...

Re: cracked screen - the biggest disappointment ever in a phone

Thommo — Wed, 17 Dec 2014 21:25:35 GMT

You've been lucky with your Samsung phone - My wifes S4 was dropped or knocked it off the sofa/setee (Depends what you call it) and the screen was obliterated and it fell on to a carpet/rug

Re: cracked screen - the biggest disappointment ever in a phone

Ajustator — Wed, 17 Dec 2014 21:28:47 GMT

ye...count the reports of cracked screens in the samsung forums and count it here....

http://www.galaxys4forums.net/forum/6-galaxy-s4-general-discussion

and try again...

Re: cracked screen - the biggest disappointment ever in a phone

Phy — Wed, 17 Dec 2014 21:46:50 GMT

Phones are supposed to be dropped? What really? Sure phones do fall but that is just nonsense. @Thommo is right you have been lucky. Listen to @uliwooly he has given you the best advise. Contacting Sony support is the best solution.

Re: cracked screen - the biggest disappointment ever in a phone

stockyvillage — Thu, 18 Dec 2014 08:45:13 GMT

Concrete (cement) is one of the worst places for a phone to drop on.Reason being there are always inclusions in concrete, screen lands on one of them.I would say ,99.9% phone screen will go.My mate dropped his iPhone 6 from about 12" onto concrete and guess what...The screen shattered

Re: cracked screen - the biggest disappointment ever in a phone

EdwardH2 — Thu, 18 Dec 2014 09:19:52 GMT

people just need to remember that the glass on all phones is a very thin layer, so it will always be easy to break. your best option is to buy a cover and protect your phone

Disappointed with Xperia Z3

Treschen — Thu, 18 Dec 2014 10:56:40 GMT

Greetings

I am a new Xperia user and while it is fantastic phone it has a major flaw which has really disappointed me, My opinion below aimed at Sony

Dear Sony

I hope my complaint finds you, 2 weeks after I bought my Xperia Z3 the phone fell down 15cm from the ground, and a spider crack appeared on my screen. I really find it extremely disappointing that a product of Sony is so fragile and cracks so easily, and I am really sorry that I have to compare by Sony Experience to Samsung.

I have had owned 4 Samsung galaxy phones all fell and never had I had a cracked screen, I even dropped my galaxy S4 from at least a meter on the the ground without having it crack.

I quick internet search reveals how many Xperia users have suffered the same faith, its no secret at how weak the xperia range of screens are.

I would like to know what warranties are in place for users like me ? I directed this complaint to Sony only as I believe my service provider is going to blame this on me.

Users spend a lot of money and we do not and cannot accept a poor quality product.

Sony Please address this matter as you have a reputation to uphold!!!!

Re: cracked screen - the biggest disappointment ever in a phone

Phy — Fri, 19 Dec 2014 02:29:06 GMT

@Treschen Then I suggest you get in contact with Sony.

Sony Xperia Support

http://www.sonymobile.com/global-en/support/contact-us/

Yet another broken Z3 screen, But Great News!!!!

P3RM — Fri, 16 Jan 2015 23:37:44 GMT

Hi all I broke, my screen on my z3 less than a month into ownership. Previous phone was a Z1 and prior was an Xperia ion. All phones Ive owned for over a year each with no issues. was bummed that my phone broke and my service provider told me physical damage was not convered. I did not drop it and def did not drop or neglect it. They wanted me to pay $350 for a refurb.

Last hope, call Sony and explain situation. Aside from not getting my return mailer for 2 weeks on my initial call and having to call the repair office a 2nd time and print out my own RMA form then make my way to a purolator office. Phone was sent and returned in a 9day turn around window. No charges. I love Sony and finally have my phone back!

Thanks Sony, Loyal customer here

Re: Yet another broken Z3 screen, But Great News!!!!

Thommo — Sat, 17 Jan 2015 00:03:31 GMT

The 2nd good feedback in a day or so - Always appreciated as you never hear good feedback only negative

Sony Xperia Z3 screen cracked again - Second Screen!!!!

Treschen — Thu, 28 May 2015 12:30:30 GMT

In December I got my Z3 Xperia on contract via Altech. 2 Weeks later the phone falls from a distance of 30cm from the ground and the screen cracked, touch was not working. I took it to Altech Sandridge square and they refused to fix it under warranty so I paid cash to fix it. Altech fixed it and returned it back.

Then 2 weeks ago the phone fell in my car against my seat and center console and the screen once again cracks and now the touch is not working. My Samsung Galaxy S4 which has fallen down a million times, my kids even throw it around and not once did the screen crack!!! Now Sony, WHY must I keep paying R4000 to have the screen fixed each time it shatters ???

Your product is extremely brittle just look at these Forums at how many like me have suffered this fate!!!

Never will I buy a Sony Product, it costs me money because of their poor quality materials. As a consumer who pays a premium price for a phone I expect nothing but the best of quality, the Z3 is by no means cheap and already costed me more than the phone is worth. I refuse to fix this phone at my cost and Sony can blame me all they want. Bottom line your Z3 is of extremely poor quality.

https://www.youtube.com/watch?v=p-F4UJidHBg

Re: cracked screen - the biggest disappointment ever in a phone

halogenic_sky — Thu, 28 May 2015 12:42:26 GMT

in fairness there are shock resistant cases you can buy, and the IP certification extends to dust and water only - admittedly, I've dropped mine from higher heights and got away with it, but that's life - people need to take responsibility for their own actions, and stop trying to feign accidental damage which consequently raises the bar for everyone - at least you're honest mind......

Re: cracked screen - the biggest disappointment ever in a phone

stockyvillage — Thu, 28 May 2015 15:41:56 GMT

The S4 is not waterproof so it doesn't/have to be air tight.The Z3 does have to be air tight .So no gaps between glass and phone.That means flexibility is limited.Bet if you check S6 forum people have already had broken screens