topic Xperia Z touchscreen issue in XPERIA archive

Xperia Z touchscreen issue

Holly65 — Sat, 03 Jan 2015 14:45:29 GMT

Hi, the touchscreen on my Xperia Z decided to fail completely on NYE. Its only 13 months old and wasn't dropped before it failed. Sony are saying to send it for repair but I need the IMEI number? Only problem is, is that I can't get into the phone to get this to send it off. Any advice please?

Re: Xperia Z touchscreen issue

_alexdon_ — Sat, 03 Jan 2015 14:57:03 GMT

You can buy USB OTG cable and connect a mouse to unlock and use the device. The IMEI should also be found on the box.

Re: Xperia Z touchscreen issue

adgher — Sat, 03 Jan 2015 16:22:30 GMT

IMEI can be found at the bottom of the xperia z

Re: Xperia Z touchscreen issue

Uliwooly — Sat, 03 Jan 2015 19:06:36 GMT

http://support.sonymobile.com/global-en/xperiaz/userguide/IMEI-number/

Re: Xperia Z touchscreen issue

Holly65 — Sat, 03 Jan 2015 19:41:05 GMT

Hi, thanks for the help with the IMEI number. I've eventually managed to find it but I don't know if its worth sending off the device or not for repair.

Re: Xperia Z touchscreen issue

Uliwooly — Sat, 03 Jan 2015 19:53:57 GMT

If the phone its not working properly you should

http://support.sonymobile.com/global-en/contactUs/

Xperia Z touchscreen issue

asifali — Mon, 05 Jan 2015 07:22:25 GMT

My phone got a crack in the screen.

My phone is just 11 months and sme days old. It has one year warranty.

The phone bought from an online store flipkart.com

When i consult with the service center they asked for 17500 Rs to replace the screen.

What should I do fix this. When I buy the product, flipkart.com said "I have 1 year manufacturer warranty". But When i called the customer care of sony, they told " flikart.com is not an authorized seller" .

Someone please help me

Re: Xperia Z touchscreen issue

Uliwooly — Fri, 16 Jan 2015 04:31:22 GMT

@asifali sorry to hear that, but you have 2 options

1. contact your local Xpeira Care

2. DIY, which will be cheaper BUT, it will void your warranty.

Re: Xperia Z touchscreen issue

Rockburner — Thu, 28 May 2015 09:16:50 GMT

@uliwooly wrote:
http://support.sonymobile.com/global-en/xperiaz/userguide/IMEI-number/

Sorry - but that's totally unhelpful when the screen is cracked and unusable.

Re: Xperia Z touchscreen issue

Uliwooly — Thu, 28 May 2015 15:49:00 GMT

@Rockburner

Have you pulled the flap under the SIM card cover?

Re: Xperia Z touchscreen issue

Uliwooly — Thu, 28 May 2015 15:50:46 GMT

@Rockburner

Or you can use a USB OTG cable and use a mouse to unlock the phone.

Re: Xperia Z touchscreen issue

Rockburner — Fri, 29 May 2015 08:46:57 GMT

@uliwooly wrote:
@Rockburner
Have you pulled the flap under the SIM card cover?

My phone is a Z - there is no flap. (at least - not that I can find, and my fingernail is now broken).

OTG cable en route.

Re: Xperia Z touchscreen issue

Rockburner — Fri, 29 May 2015 11:16:17 GMT

For those who find this thread:

The IMEI number is actually printed on the outside of the Xperia Z.

At the base, where there is a barcode and it says "Made in China C6603" etc.... the next number (with hyphens) is the IMEI number.

Hope that helps someone.

Re: Xperia Z touchscreen issue

Uliwooly — Fri, 29 May 2015 23:54:07 GMT

@Rockburner

You are correct, I was thinking about my Z1 and not my Z. Do the IMEI number match? the one on the back and if you dial the service number?

Re: Xperia Z touchscreen issue

Rockburner — Mon, 01 Jun 2015 13:17:12 GMT

@uliwooly wrote:
@Rockburner
You are correct, I was thinking about my Z1 and not my Z. Do the IMEI number match? the one on the back and if you dial the service number?

They certainly do for me.

Albeit the number on the case has a couple of hyphens in - but compared to the internal record displayed on screen the number is identical.