topic Re: not able to view 720p and 1080 p videos after lollypop upgrade in XPERIA archive

not able to view 720p and 1080 p videos after lollypop upgrade

aakya — Fri, 05 Jun 2015 16:21:29 GMT

not able to view 720p and 1080 p videos after lollypop upgrade on my zperia z phone . Please suggest .

Re: not able to view 720p and 1080 p videos after lollypop upgrade

_alexdon_ — Fri, 05 Jun 2015 16:23:12 GMT

What happens? Do you use a 3rd party video player?

Re: not able to view 720p and 1080 p videos after lollypop upgrade

Uliwooly — Fri, 05 Jun 2015 16:27:43 GMT

@aakya

Is this on youtube?

Re: not able to view 720p and 1080 p videos after lollypop upgrade

aakya — Fri, 05 Jun 2015 16:32:48 GMT

@alexdon: no i havent .. Just upgraded as per ota release....in kitkat it worked fine....
Hello support team please check....

Re: not able to view 720p and 1080 p videos after lollypop upgrade

_alexdon_ — Fri, 05 Jun 2015 16:33:48 GMT

As uli has asked,is this on youtube or videos stored in internal?

Re: not able to view 720p and 1080 p videos after lollypop upgrade

Uliwooly — Fri, 05 Jun 2015 16:34:31 GMT

@aakya

You need to elaborate more, are those videos on your phone's internal storage and/or SD card?

are you streaming the videos? if you are, which app?

Re: not able to view 720p and 1080 p videos after lollypop upgrade

aakya — Fri, 05 Jun 2015 16:38:24 GMT

Videos stored in internal storage and i am using default video app from sony....

Re: not able to view 720p and 1080 p videos after lollypop upgrade

_alexdon_ — Fri, 05 Jun 2015 16:40:30 GMT

Strange,and this occured only after lollipop? What is the error or what is the problem you have got?

Re: not able to view 720p and 1080 p videos after lollypop upgrade

Uliwooly — Fri, 05 Jun 2015 16:41:10 GMT

@aakya

Just to make sure, how do you know that they aren't being played on 720 or 1080? are the videos on 1080 or 720?

Re: not able to view 720p and 1080 p videos after lollypop upgrade

aakya — Fri, 05 Jun 2015 16:44:30 GMT

@alex: See when i play this videos there is only voice heard but no video....
@uli: both not payable
As i said earlier same video was playable fine with kitkat....

Re: not able to view 720p and 1080 p videos after lollypop upgrade

_alexdon_ — Fri, 05 Jun 2015 16:47:57 GMT

Try this: settings-apps-all,scroll down to movies (video),force stop and clear data.

Re: not able to view 720p and 1080 p videos after lollypop upgrade

Uliwooly — Fri, 05 Jun 2015 16:50:45 GMT

@aakya

Do they work with another video player?

Re: not able to view 720p and 1080 p videos after lollypop upgrade

aakya — Fri, 05 Jun 2015 16:55:21 GMT

@alex: it work now but new issue detected ....cant fast forward the video....its getting stuck ....
@uli: it didnt worked with other players also
Same issue....

Re: not able to view 720p and 1080 p videos after lollypop upgrade

_alexdon_ — Fri, 05 Jun 2015 16:59:36 GMT

Usually 1080p videos might lag a bit when you fast forward, the processing takes some time.

Re: not able to view 720p and 1080 p videos after lollypop upgrade

Uliwooly — Fri, 05 Jun 2015 17:00:37 GMT

@aakya

transfer them to a computer and try to play them there, just to double check that the files aren't corrupted.

Re: not able to view 720p and 1080 p videos after lollypop upgrade

aakya — Fri, 05 Jun 2015 17:13:49 GMT

@alex :No i dont think so....i m playing 720 and it works now with steps suggested by u but again i have to follow the same next time to watch it again...also when i fast track it hangs and atruck to present scene i waited for 5 mins.....
@ uli: files are playable and not corrupted i watch the video yesterday and now its giving issue after upgrade .
Guys this isnt laggng or corruption...

Re: not able to view 720p and 1080 p videos after lollypop upgrade

Uliwooly — Fri, 05 Jun 2015 17:27:17 GMT

@aakya

Boot on safe mode and try again

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: not able to view 720p and 1080 p videos after lollypop upgrade

_alexdon_ — Fri, 05 Jun 2015 17:37:42 GMT

If what uli suggests doesn't help,you may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: not able to view 720p and 1080 p videos after lollypop upgrade

aakya — Fri, 05 Jun 2015 18:02:34 GMT

Sorry guys for late reply....thanks for update....here is what i did and it worked for me.....
First connected my phone to pc ....refreshed my all videos files store in phone as well as sd....
Then disconnected and restarted phone...
And to my surprise it worked...
All 720 and 1080 videos are running fine now....
No idea how itworked....but worth a try....
Thanks againfor your propt response and support guys

Re: not able to view 720p and 1080 p videos after lollypop upgrade

_alexdon_ — Fri, 05 Jun 2015 18:05:51 GMT

Anytime,this was a strange case indeed.