topic Xperia SP dies while using in XPERIA archive

Xperia SP dies while using

BlackBerry — Mon, 08 Jun 2015 19:09:49 GMT

this sony experia sp mean a lot to me but always died by it self while iam using it
always and always for many many times happenned just like that and even in charging possition but always died by it self
please help experia care and all friends here

Re: please help

_alexdon_ — Mon, 08 Jun 2015 19:11:21 GMT

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: please help, and thank you mr moderator for fast answer

BlackBerry — Mon, 08 Jun 2015 19:27:33 GMT

now iam trying to understand all of your instruction to me but for me little bit confuse and iam little bit confuse with you said do not connect my phone with laptop.,, this part from your explanation that i font understand.
iam sorry my english but iam trying to say the best i can do and always full thank you for sure for all of your time and help and always full appreciated a lot for this help because this mean a lot to me for all iam here mr moderator

Re: please help, and thank you mr moderator for fast answer

_alexdon_ — Mon, 08 Jun 2015 19:30:43 GMT

You need to make sure the device is charged for about 2-3 hours. After that, force it to turn off. Start the repair process and connect the device to your laptop only when PCC prompts you.

Re: please help

BlackBerry — Tue, 09 Jun 2015 02:41:45 GMT

i have already did all of your instruction mr moderator and i almost near proccess for repair but there is notification here in box..., that is = problem : unable to run update components on your computer and then...Details: Sony Update engine failure( error1200) and i have 3 times try but always like this for the proccess
and there is notification here if you still encounter problems please report issues to sony mobile
now iam confuse what is my mistake because i have already didi exactly as command given to me carefully.
always thank you for ypur response me moderator

Re: please help

BlackBerry — Tue, 09 Jun 2015 02:44:21 GMT

iam using windows vista home premium original from my hp laptop

Re: please help

BlackBerry — Tue, 09 Jun 2015 02:55:55 GMT

my preparation of the software has now been completed and then now i already to continue the update process and then i saw little circle turn arround arround in my lcd screen..., oh yes mr moderator... this time while iam typing my message for you ..., iam happy my update has started..., because after 3times i always failed.., oh thank you thank you mr moderator but now i will waiting proccessing update now and here is updating in my lcd screen and progress bar is walking and i will be patient for until finish this process.
always thank you and i hope the result will make my phone 100 percent not die and die by it self again.

Re: please help

BlackBerry — Tue, 09 Jun 2015 03:43:06 GMT

is it about my internal battery that have to replace, but my batterry i can see is 97 percent and while iam with plugin charging but not for long time..it is died again by it self
iam confuse now mr moderator.., what is the problem with my phone because i can make sure this is my phone i always take good carefully with my full attention
so sad now .., i always loves sony but my only one phone is died by it self

Re: please help

_alexdon_ — Tue, 09 Jun 2015 06:07:04 GMT

This is strange,maybe you can try on a windows XP computer? Or try to run PCC in compatibility mode with XP or 7.

Re: please help

BlackBerry — Tue, 09 Jun 2015 06:59:49 GMT

mr moderator the point is..., my result from repair process from my laptop is successfull because now my phone is i can make on with all system is fresh and standard again
so in my opinioun i make no mistake with my repair process from my laptop with PCC companioun
because i can see all process is finished

Re: please help

BlackBerry — Tue, 09 Jun 2015 07:02:38 GMT

the point ia i can make sure all my processing for repair with my laptop is success and iam not have error proccess with it
i was typing above while i was doing my process and i can see clear all process is completly finished good

Re: please help

_alexdon_ — Tue, 09 Jun 2015 07:14:37 GMT

I am glad to hear that.

Re: Xperia SP dies while using

BlackBerry — Tue, 09 Jun 2015 12:00:36 GMT

i have already did repairing just now with windows 7 but the result is justt the same, my phone is back to died after for a couple second , the point is i can get inside to normal display for standby ready phone but the power can not for long time life but only a bit second .
is it expensive batterry for my SP, and this is because internal batterry so can not so easy that we can replace with our own hands
we have to open go to inside for all open and then we can make new batterry but the process is verry dificult because it is not normal for comfort process
i love sony but like this problem make confuse also for me
and for your diagnosa is this about my batterry problem because my indicator while this phone is on that i can see my batterry is 80 90 percent but always died by it self.

Re: Xperia SP dies while using

_alexdon_ — Tue, 09 Jun 2015 13:34:36 GMT

You should have the device examined at a sony service:

http://www.sonymobile.com/global-en/support/contact-us/