topic Re: Headphone Problem on My Z3C in XPERIA archive

Headphone Problem on My Z3C

Kurapiko — Wed, 20 May 2015 09:00:10 GMT

After update to lollipop, I Have some problem for my phone whenever I use my headphone during call ,Sometime sound are disappear one side after 10 sec during call if I unplug and plug again then work fine or press Speaker then back to headphone that also work fine

Please help me to fix or improve on next update

Thanks

Re: Headphone Problem on My Z3C

Phy — Wed, 20 May 2015 16:30:52 GMT

1) Try Clearing the SmartConnect app data.
2) are you using Sony headphones?

How to clear data on apps.
From your Home screen

1. Tap the Application screen icon.
2. Find and tap Settings > Apps.
3. Swipe to the All tab.
4. Find and tap on the SmartConnect app.
5. Tap Force stop > Clear data.
6. Restart the phone

Re: Headphone Problem on My Z3C

Baldmeggs — Wed, 20 May 2015 18:07:02 GMT

I've been having the same problem since around the update to Android 5.0.2 a few days ago: At a slight touch of the connector of my headphones, my Z3 Compact seems to think the headphones are disconnected and the music pauses regardless of which app I'm using. This happens with the original Sony headphones just like with my Sennheiser and Brainwavz headphones. I didn't drop the phone and there's no dirt in the socket either. I tried clearing the data of the SmartConnect app and restarting the phone as well but that didn't help either. Anything else I could try?

Re: Headphone Problem on My Z3C

Kurapiko — Thu, 21 May 2015 01:51:39 GMT

Sure I'm using Sony headphone but it does the same thing as other headphone I hope Sony will fix this AOSP cause its not hardware problem I think.

Re: Headphone Problem on My Z3C

SophiaW — Thu, 21 May 2015 06:03:30 GMT

Hi Baldmeggs, welcome to the community!

Something else you could try is running a software repair on the handset. To do this you just need access to a computer with an

internet connection.

You will need to download either PC Companion or Bridge for Mac.
Note: a software repair will delete all user data, to back up your phone:

using PC Companion
1. Go to Support to install PC Companion on a Windows
computer.
2. When installed, start PC Companion on the computer.
3. Connect your phone to the computer using a USB cable.
4. Click Start under Backup & Restore.
5. Follow the on-screen instructions.
(Exactly what contents will be backed up may differ
depending on phone model. You can view detailed information about this as you follow the steps in the Backup & Restore wizard).

using Bridge for Mac
1. Launch Bridge For MAC.
2. Select "Back up your Xperia device".
3. Select the data you wish to back up from your device
(the windows can be expanded for more detail as below;
then select "Next".
4. The backup will now be in process, do not disconnect
the phone while this runs.

Running the software repair on PC Companion:
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

Running the software repair on Bridge for Mac:
1. Launch Bridge for MAC without the handset connected.
2. On the Main Window select "Xperia > Repair Xperia
Device".
3. Ensure the phone is charged and select "Ok" in the
following window.
4. Select Continue on the following page.
5. Wait until the initialising step is finished the
continue as below.
6 . Select your model of phone from the list that appears
7. Follow the connection steps that appear, ensuring that
you are holding the relevant button down before during and
after the connection phase until the update/repair begins.

If these steps don't work I would then advise contacting Sony Xperia Customer Care in your region. Hope this does help!

Re: Headphone Problem on My Z3C

Kurapiko — Thu, 21 May 2015 06:59:33 GMT

I did that Once So i dont think It would help , Do you have any more idea ?

Re: Headphone Problem on My Z3C

zommer — Thu, 21 May 2015 12:16:12 GMT

just raed here

/t5/Xperia-Z3-Compact/Headphone-jack-loose/td-p/843137

cu,

zommer

Re: Headphone Problem on My Z3C

Baldmeggs — Thu, 21 May 2015 17:20:41 GMT

Yep, problem persists... Guess I'll have to get a replacement.

Re: Headphone Problem on My Z3C

SophiaW — Mon, 25 May 2015 06:49:41 GMT

Hi Kurapiko, in that case contact Sony Xperia Customer Care in your region - just click the link in my signature for contact details.

Re: Headphone Problem on My Z3C

Su2 — Mon, 25 May 2015 22:56:26 GMT

why i can’t hear music on my bluetooth headset although it is paired with bluetooth but the throw feature doesn’t accept the headset as when i try to pair with the headset through the feature i got this message ” could not connect to the selected device “ my bluetooth name is : ikroos ( ikbt10 )

Re: Headphone Problem on My Z3C

SophiaW — Mon, 25 May 2015 23:48:02 GMT

Hi Su2, welcome to the community!

Have you cleared the data for Smart Connect? If not please try this & let us know if this helps. Just go into Settings > Apps > All > SmartConnect > tap SmartConnect > tap Clear data.

Keep us updated

DSEE HX Feature has bug when someone call during listen to music with headphone

Kurapiko — Thu, 28 May 2015 15:08:47 GMT

Hi Support

I've been trying to find out what is going on to my phone when someone call me and after pick up the call its came out with noise and one side of headphone would gone so I could hear one side during call ,I'm troubleshooting and try to find which is bug and I found one posible bug about DSEE HX feature from brand new Music app when I disable this it works find.

Please improve it for next update

Thank you