topic Re: Xperia Z2 Camera Button Issue.. in XPERIA archive

Xperia Z2 Camera Button Issue..

Tamaki — Wed, 27 May 2015 18:35:15 GMT

Hello Everybody.. I've Been Searching The Whole Google For This Issue But Couldn't Find It.. So I Decided To Ask Here For This Problem...

My Xperia Z2 Was Working Perfectly Fine From Last Two Months Even On Lollipop.. No Issues At All Until This Morning..
In The Morning I Tried Taking Some Pics Using My Camera Button But Doesn't Work.. The Camera App Doesn't Turn On.. And As I Manually Turn It On And Try Capturing A Photo Nothing Happened Although It Does Focus But Doesn't Capture..

Plz Guys Help Me.. And Also I'm Not In Warranty..
Any Help Is Really Appreciated..

Re: Xperia Z2 Camera Button Issue..

Thommo — Wed, 27 May 2015 18:46:08 GMT

Try Setting - Apps and swipe to All then locate and open Camera and then tap on Clear data and clear cache then reboot and test

Re: Xperia Z2 Camera Button Issue..

Uliwooly — Wed, 27 May 2015 18:46:27 GMT

@Tamaki

settings > apps > all > camera > clear data > restart the phone

open the camera > settings > quick launch

Re: Xperia Z2 Camera Button Issue..

Thommo — Wed, 27 May 2015 18:46:27 GMT

You could also try performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone and erase all data so best to backup before you begin

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: Xperia Z2 Camera Button Issue..

Tamaki — Wed, 27 May 2015 18:52:41 GMT

Uliwolly@ I've Tried It Doesn't Work,

Thommo@ is this the same as the rest in built in the phone?
And also I've restored from an old backup still no progress but I'll try the system repair..

BTW Guys This Have Anything To Do With Water..??

Re: Xperia Z2 Camera Button Issue..

Tamaki — Wed, 27 May 2015 18:58:14 GMT

BTW What If System Repair Doesn't Fix It Than What Guys?

Re: Xperia Z2 Camera Button Issue..

Uliwooly — Wed, 27 May 2015 19:40:57 GMT

@Tamaki

Contact your local Xperia care and request a vacuum test

http://support.sonymobile.com/global-en/contactUs/

Re: Xperia Z2 Camera Button Issue..

Thommo — Wed, 27 May 2015 19:41:20 GMT

If a system repair fails then I'm sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/

Not sure what you mean by water ie:water damage etc

Re: Xperia Z2 Camera Button Issue..

Tamaki — Wed, 27 May 2015 20:50:04 GMT

Well Vacuum Test Means Checking Whether My Phone Is Still Water Proof Right?? If So Cause My Phone Is Still Water Proof As Ive Washed It Around 4-5 Hours Ago..

And Thomo My Country Isn't Listed In The Contact Us List..

Re: Xperia Z2 Camera Button Issue..

Uliwooly — Wed, 27 May 2015 21:04:07 GMT

@Tamaki

When did this issue started? was it after you exposed the phone to water?

Re: Xperia Z2 Camera Button Issue..

Tamaki — Wed, 27 May 2015 21:09:43 GMT

Well Actually It's Like I've Washed My Phone Before Two Times And Everything Has Always Been Alright.. So Yesterday It Was Dusty Abit So I Washed It Again..
And Everything Still Was Fine.. Than This Morning When I Woke Up And It Wasn't Working.. Though It Does Focus Which Means Button Is Okay Right? But Can't Snap Pics Or Open The Camera App..

So Than I Did The Pressure Test.. And It Showed My Phone Is Still Air Tight..

Re: Xperia Z2 Camera Button Issue..

Uliwooly — Wed, 27 May 2015 21:15:24 GMT

@Tamaki

Have you repaired the phone with PCC ?

Re: Xperia Z2 Camera Button Issue..

Tamaki — Wed, 27 May 2015 21:18:41 GMT

What's ppc.??

Re: Xperia Z2 Camera Button Issue..

Uliwooly — Wed, 27 May 2015 21:25:10 GMT

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Xperia Z2 Camera Button Issue..

Tamaki — Wed, 27 May 2015 21:30:38 GMT

Oh not yet.. I'll be doing that tomorrow as it's late now..

And BTW I just wanna ask.. Since my cam button can focus but not take photo means my button is alright right? I mean if it was the button issue than it should not be focusing as well right?

Re: Xperia Z2 Camera Button Issue..

Uliwooly — Wed, 27 May 2015 21:33:51 GMT

I would think so.

Re: Xperia Z2 Camera Button Issue..

Tamaki — Wed, 27 May 2015 21:35:14 GMT

Hmm.. Well Thanks Anyways..

Re: Xperia Z2 Camera Button Issue..

Uliwooly — Wed, 27 May 2015 21:37:30 GMT

@Tamaki

Keep us updated

Re: Xperia Z2 Camera Button Issue..

Tamaki — Wed, 27 May 2015 21:38:21 GMT

Of Course..

Re: Xperia Z2 Camera Button Issue..

Tamaki — Fri, 29 May 2015 15:58:33 GMT

Guys It Didn't Work 😞