topic WIFI Range in XPERIA archive

WIFI Range

XperiaDave — Wed, 27 May 2015 19:12:16 GMT

Hi All.

Unfortunatley I have just had to pick up a replacement Z3.

With this one, I am having issues with the WIFI range. Where with my old one I could get WIFI in the garden (Router is in the living room on the first floor) and at work I sit the furthest away from the router, but again on my old Z3 I had no issues. This new one, as soon as I leave the living room the signal drops and disconnects, and at work the WIFI only connects as I walk past the router.

PLEASE HELP!!!!

Thanks

Dave

Re: WIFI Range

Uliwooly — Wed, 27 May 2015 19:38:38 GMT

@XperiaDave

Do you experience the same with other routers?

Does your phone has a protective case?

Re: WIFI Range

XperiaDave — Wed, 27 May 2015 19:47:18 GMT

@uliwooly

I have Sky broadband at home and BT internet at work, so yeah, fraid so.

Re: WIFI Range

Jake-SonyXperia — Thu, 28 May 2015 04:30:32 GMT

Hi XperiaDave,

Welcome to the community,

I am very sorry to hear about the issues you have with the device, on the off chance that this is software, I would first suggest performing a Factory Data Reset and then try testing the Wifi on the device, if it continues, I would definitely contact Sony Mobile Customer Care to advise of the issue.

Re: WIFI Range

XperiaDave — Thu, 28 May 2015 11:05:14 GMT

Hi.

Unfortunately this hasn't fixed the problem. I will go to the shop I got the replacement from this lunch time, to see what they say.

Otherwise I will raise. A repair ticket later, unless there are any other options.

Thanks.

Re: WIFI Range

mr_xzibit — Thu, 28 May 2015 11:21:35 GMT

Many many factors can have an outside influence on a WiFi signal. Something as simple as a random electronic device could be interfering with the signal.

Re: WIFI Range

XperiaDave — Fri, 29 May 2015 20:05:28 GMT

Hi all

I took the phone back to the shop and they ahve replaced it.

All is now fine.

Thanks for the responces.

Re: WIFI Range

Jake-SonyXperia — Mon, 01 Jun 2015 02:46:50 GMT

Great news, glad this was resolved.