topic Re: Welcome to the Forum, please introduce yourselves! in XPERIA archive

Problem after submerging

raque — Fri, 29 May 2015 02:30:35 GMT

Hello!!! My name is Raque and am ben a user of Sony Xperia for the las 3 years now my new one is a Z3 ,but in this moment an very disappointed because is the first time I was able to take an awesome pictures under water in the swiming pool,and now I have a big problem I took some pictures and that was it to my beautiful great phone,the screen is blanck but he continue working,recibing text ,calls and i push the camera botton and I can hear the cick ,I download the new softwear and nothing happen keep been the same... WHAT I CAN DO????

Re: Welcome to the Forum, please introduce yourselves!

Uliwooly — Fri, 29 May 2015 02:32:04 GMT

@raque

I'm sorry to hear about that, you should contact your local Xperia care and request a vacuum test

http://support.sonymobile.com/global-en/contactUs/

Re: Welcome to the Forum, please introduce yourselves!

raque — Fri, 29 May 2015 02:41:33 GMT

Thank you ... I think is the last chance I got ,but ,am sorry for bother you how I do that? just calling? and do you know if the guarranty cover that?

Re: Welcome to the Forum, please introduce yourselves!

Uliwooly — Fri, 29 May 2015 02:48:31 GMT

@raque

They will have to check the phone and check if the phone it's defective or if you didn't firmly closed the covers, if the later then it won't be covered