topic Re: Can't play videos on Windows Media Player from Xperia z3 in XPERIA archive

Can't play videos on Windows Media Player from Xperia z3

Gearld — Fri, 29 May 2015 04:17:18 GMT

I have recorded som videos and while trying to load them onto my computer via USB some show up and others just play the sound without the video?

Can anyone help with this problem?

Re: Can't play videos on Windows Media Player from Xperia z3

Phy — Fri, 29 May 2015 04:20:41 GMT

Transfer the videos with Sony PC Companion.

Do you have the latest Windows Media Player (WMP) update?

What if you install VLC Player for Windows

Re: Can't play videos on Windows Media Player from Xperia z3

Phy — Fri, 29 May 2015 04:21:58 GMT

Sony PC Companion.
http://support.sonymobile.com/us/tools/pc-companion/

Re: Can't play videos on Windows Media Player from Xperia z3

SophiaW — Fri, 29 May 2015 05:28:40 GMT

Hi Gearld, welcome to the community!

I would advise transferring the files through PC Companion using the Media Go app like Phy has suggested & also playing the videos through VLC player rather than Windows Media Player as this VLC player can read a large number of formats and is most likely to play your videos smoothly.

Re: Can't play videos on Windows Media Player from Xperia z3

_alexdon_ — Fri, 29 May 2015 07:50:07 GMT

When you copied them,did you change any format? Are the files working fine on your device?