topic Re: Xperia Z2 Earpiece crackling sound in XPERIA archive

Xperia Z2 Earpiece crackling sound

jaydee12t — Fri, 29 May 2015 13:31:14 GMT

I purchased my Xperia z2 one week ago and i have just started noticing some cracking sound from the earpiece when making phone calls. I have tried a few options but all to no avail.

1. Tried a different network provider. Still the same
2. Installed soundabout and played music from the earpiece instead of loudspeaker and it sounded just fine. So this seems like an issue with phone calls only
2. Tried different equaliser options from call settings but no difference.

The sound i am talking about sounds like a broken speaker but i am pretty convinced the speaker isn't broken as i played music through the earpiece speaker and it sounded fine. Did anyone else experience the same issue and how did you fix it?

Re: Xperia Z2 Earpiece crackling sound

Uliwooly — Fri, 29 May 2015 14:26:33 GMT

@jaydee12t

That's network noise

Re: Xperia Z2 Earpiece crackling sound

jaydee12t — Fri, 29 May 2015 15:18:04 GMT

@uliwooly thank you but this isn't network noise. Unless you are suggesting that network noise is more audible on the z2 than other phones. I have got other phones and they sound just fine. I previously used Xperia z ultra and i never had any issue like this

Re: Xperia Z2 Earpiece crackling sound

Uliwooly — Fri, 29 May 2015 15:26:10 GMT

@jaydee12t

How old is the SIM card? does this happen at a specific location or in general?

Re: Xperia Z2 Earpiece crackling sound

jaydee12t — Fri, 29 May 2015 15:43:12 GMT

@uliwooly Just 1 year old. I have tried other sim cards, all the same. Inserted the sim card in a different phone and call quality sounded okay

Re: Xperia Z2 Earpiece crackling sound

Phy — Fri, 29 May 2015 16:04:40 GMT

Try booting on safe mode and check if you are still hearing a crackingsound.

How to boot on safe mode.
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Xperia Z2 Earpiece crackling sound

jaydee12t — Fri, 29 May 2015 16:56:32 GMT

@uliwooly Didn't help but thanks for trying to help out. Guess may just have to get use to the sound and enjoy the phone.

Re: Xperia Z2 Earpiece crackling sound

Uliwooly — Fri, 29 May 2015 17:03:36 GMT

@jaydee12t

What didn't worked?

Just wondering, what if you disable wifi, nfc, bluetooth and data and place a call. you could boot on safe mode as suggested above and disable everything and report back.

Re: Xperia Z2 Earpiece crackling sound

jaydee12t — Fri, 29 May 2015 17:18:10 GMT

@uliwooly Did as suggested, no luck still

Re: Xperia Z2 Earpiece crackling sound

Uliwooly — Fri, 29 May 2015 17:25:59 GMT

Sorry to hear that