topic Re: Urgent help needed, overseas and z1 cannot power up and cannot charge in XPERIA archive

Urgent help needed, overseas and z1 cannot power up and cannot charge

edseah2404 — Sun, 31 May 2015 15:49:51 GMT

Hi Sony, I have had my z1 since Jan 1 2014. I have been very happy using this phone and have been actively promoting it within my circle of friends and family . Today while on a trip short holiday trip, I was unable to power up my phone. I has searched through all the web suggestions, forums aetc but still cannot find a solution,
Symptom is
1 Cannot power up, tried reset with power + vol up, no effect.
2. Charge for at least 30 mins on both magnetic charger and USB, no light indication at all.
3. Tried checking sim, ad slots, found damp sim card, found it strange as I ensure the covers are always secured before I rinse it under running tap.
4 tried drying it after discovering dampness with hair dryer, not resolved.
5. How can Sony help?
6 is it a defect that water ingress?
7. Is repair covered if it is past the 1year?

Re: Urgent help needed, overseas and z1 cannot power up and cannot charge

_alexdon_ — Sun, 31 May 2015 15:58:26 GMT

You could try to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

If the above does not help,contact your local sony team:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Urgent help needed, overseas and z1 cannot power up and cannot charge

edseah2404 — Sun, 31 May 2015 16:14:06 GMT

Alexdon, you mean to try even though my phone is not charging, led is not lit at all. Thought I saw red flshing lights earlier, but after awhile, it is all dark.

Re: Urgent help needed, overseas and z1 cannot power up and cannot charge

_alexdon_ — Sun, 31 May 2015 16:22:01 GMT

Yes,that is what I mean, you could try to keep it connected to charger for 2-3 hours and try to perform the repair.

Re: Urgent help needed, overseas and z1 cannot power up and cannot charge

edseah2404 — Mon, 01 Jun 2015 11:21:15 GMT

Hi alexdon, I am at the stage to prepare for the z1 software update , it is checking which model exactly C6902, C6903, C6906, C6943etc) of the z1, which I cannot check now. Any idea the model sold in Singapore in jan 2013?

Re: Urgent help needed, overseas and z1 cannot power up and cannot charge

Qatrium — Mon, 01 Jun 2015 11:25:09 GMT

I think (but not sure) you can find this info on a small paper below SIM card tray. Can you make sure of that?

Re: Urgent help needed, overseas and z1 cannot power up and cannot charge

edseah2404 — Mon, 01 Jun 2015 11:31:45 GMT

Hi, nothing on the tray.

Re: Urgent help needed, overseas and z1 cannot power up and cannot charge

Qatrium — Mon, 01 Jun 2015 11:34:52 GMT

It's not on the tray itself, when you remove the tray look into its place and you can pull out another small white card with serial number and model info. Pull it carefully so you don't remove it completely.

Re: Urgent help needed, overseas and z1 cannot power up and cannot charge

edseah2404 — Mon, 01 Jun 2015 11:52:16 GMT

Hi, found the model, followed the instructions to prepare the phone, but the application did not proced to the next step.
The phone is still flashing red once the USB cable is connected to the pc.
Also, the phone does not vibrate 3 time when turning it off using power and vol up. Tried turning off using the small red button in the sim tray.
Any other methods?

Re: Urgent help needed, overseas and z1 cannot power up and cannot charge

Qatrium — Mon, 01 Jun 2015 12:34:08 GMT

Leave the phone on charger for 2-3 hours then try again, may be it doesn't have enough charge.

Re: Urgent help needed, overseas and z1 cannot power up and cannot charge

edseah2404 — Mon, 01 Jun 2015 13:04:08 GMT

Hi alexdon, I had left my z1 charging for 6 hours today, using USB cable to power direct, red led flashing whole time.
Trying with magnetic charger now, but no led seen when using it, so not sure if it is charging.

Re: Urgent help needed, overseas and z1 cannot power up and cannot charge

edseah2404 — Mon, 01 Jun 2015 13:33:26 GMT

Sorry just realised quester was responding on the last few questions.

Charging on the magnetic dock now, no LEDs at all, feel the electrical static on the phone body though.

Re: Urgent help needed, overseas and z1 cannot power up and cannot charge

edseah2404 — Mon, 01 Jun 2015 15:04:38 GMT

Could not get the pc companion to work as phone remains dark.

Any other suggestions?

How can Sony repair it or warranty the phone in this case if repair needed at service centre?

Re: Urgent help needed, overseas and z1 cannot power up and cannot charge

edseah2404 — Mon, 01 Jun 2015 23:39:45 GMT

Any other suggestions?.

Re: Urgent help needed, overseas and z1 cannot power up and cannot charge

edseah2404 — Tue, 02 Jun 2015 16:42:26 GMT

Firstly, I am utterly disappointed with the "waterproofed" Z1 phone-y, pun intended.

I was quite surprised to notice a damp SIM card after trying 2 days online with SONY Gurus to "revive" my dead Z1, while overseas, to no avail.

After arriving back home, still with some hope, I called the helpdesk for advise and was directed to the service center to try and see if possible to rescue it.

I rushed down to the SONY center at 313 Somerset, last chance, hoping to have some help, alas, the customer service attempted the same thing that I had tried since yesterday and then confirms that it is dead, either PCB or/and battery may be dead, charges, likely in the 400-500 range. excluding the $10.70 to investigate the cause before repair.

Warranty over, so only way is repair charges.

To add further "insult" to my phone care, I was told that likely that the waterproof covers were worn out and may not necessary keep the water out.

I have been using a magnetic docking to charge my Phone-y. and SIM, data and micro USB covers are hardly opened, except for the last 2 days to check the device.

It pains to have so much faith on the device, to even convince my close family and friends to buy Xperia Z series.

So no thanks to the costly repairs.

No thanks to a phone-y "water-proofed" device.

No thanks to SONY.

I will get another brand, never again.

Re: Urgent help needed, overseas and z1 cannot power up and cannot charge

Harry_z1 — Wed, 03 Jun 2015 15:40:56 GMT

If the warranty is over that means you have probably used the phone for 2 years. my experience is - any additional life after 2 years is a bonus 🙂

Market is different now (compared to 2-3 years ago). The budget phone range gives good enought features and very reasonable price.

Repairs are always expensive, even for a washing machine..

So get your data out of the phone and just get a new phone.

Re: Urgent help needed, overseas and z1 cannot power up and cannot charge

edseah2404 — Wed, 03 Jun 2015 16:17:22 GMT

Hi Harry, nope, less than 2 years. I think I got it on jan 1 2014. Short-lived.
Or you mean that usual warranty is 2 years? Then I have been short-changed at the Singapore Sony service centre.