topic Re: Camera not working in XPERIA archive

Camera not working

Lulu512 — Sun, 31 May 2015 19:22:31 GMT

I recently up dated my Sony z 21 phone and my camera has since stopped working just coming up with an error message... I am not sure whether the update caused the camera to fail or what but any advice you can give would be great!

Re: Camera not working

Phy — Sun, 31 May 2015 19:24:57 GMT

Try Clearing the camera app data.

How to clear data on apps.
From your Home screen

1. Tap the Application screen icon.
2. Find and tap Settings > Apps.
3. Swipe to the All tab.
4. Find and tap on the camera app.
5. Tap Force stop > Clear data.
6. Restart the phone

Re: Camera not working

Lulu512 — Sun, 31 May 2015 19:35:23 GMT

Thanks for your help but that still hasn't helped... Still coming up with cameras error and video has stopped working...
Some previous forums have recommended a factory reset bit I really hope I don't have to go that far!

Re: Camera not working

Uliwooly — Sun, 31 May 2015 20:09:33 GMT

@Lulu512

Where are you saving the pictures?

how about if you remove the SD card > follow phy's advice > report back

Re: Camera not working

_alexdon_ — Sun, 31 May 2015 22:07:25 GMT

Could you also provide the error?

Re: Camera not working

Lulu512 — Mon, 01 Jun 2015 21:58:20 GMT

I was saving them to the sd card however I tried the previous steps with the card removed but still no luck... It comes up with a message a start up saying video has stopped working then another saying hangouts has stopped working...Then if I tryptophan open it just comes up black with a message saying camera error, other than that I can find out any extra info...

Re: Camera not working

Phy — Mon, 01 Jun 2015 22:54:54 GMT

Try repairing it with Sony PC Companion.
http://support.sonymobile.com/us/tools/pc-companion/

Re: Camera not working

prodigy — Wed, 03 Jun 2015 10:43:11 GMT

Try to repair your phone with PCC, this will fix errors I hope.