topic Re: Radio FM only works if Track ID is open in XPERIA archive

Radio FM only works if Track ID is open

eXPerience83 — Tue, 10 Mar 2015 08:54:30 GMT

Hi, I have a Sony Xperia Z2 with Android 4.4.4, radio fm version 4.0, latest track id 4.1.B.0.15. And Google services 7.0.92
The problem is that when I start the radio it can search for stations, but no sound is reproduced by speaker or headphones.
It only starts to work if I go to options and start track ID to find the song reproducing. And if I stop track ID sound stops to.

Re: Radio FM only works if Track ID is open

Thommo — Tue, 10 Mar 2015 09:20:39 GMT

Well that is odd - Try an app preferences reset - Settings then tap the 3 dots then Reset app preferences

Re: Radio FM only works if Track ID is open

eXPerience83 — Tue, 10 Mar 2015 12:47:09 GMT

I tried before, problem persist.

Re: Radio FM only works if Track ID is open

Uliwooly — Tue, 10 Mar 2015 19:50:03 GMT

Does it work while on safe mode?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Radio FM only works if Track ID is open

eXPerience83 — Tue, 10 Mar 2015 20:28:59 GMT

The problem in safe mode persist, but there is no track ID on safe mode, so can't hear radio fm in safe mode.

Re: Radio FM only works if Track ID is open

Uliwooly — Tue, 10 Mar 2015 20:30:01 GMT

You might want to repair your phone with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Radio FM only works if Track ID is open

eXPerience83 — Wed, 11 Mar 2015 06:50:05 GMT

I'll wait for Lolipop to do that.

Re: Radio FM only works if Track ID is open

eXPerience83 — Thu, 02 Apr 2015 05:38:14 GMT

The problem is with "OK Google settings"

Here are more users with the same problem

http://www.htcmania.com/showthread.php?t=994881

To make it work we have to disable "OK google detection on any screen"

so, I don't know ho have to solve it, Sony or Google.

Re: Radio FM only works if Track ID is open

Uliwooly — Wed, 08 Apr 2015 21:23:24 GMT

So it's a google/android issue.

Re: Radio FM only works if Track ID is open

eXPerience83 — Fri, 10 Apr 2015 13:15:38 GMT

Yes, have to disable "detect OK Google on every screen" and it works again. I send a petition to Google. Maybe Sony can do something too.

Re: Radio FM only works if Track ID is open

Uliwooly — Tue, 14 Apr 2015 16:53:28 GMT

I doubt Sony can do anything about this, this seems to be an Android issue.

Re: Radio FM only works if Track ID is open

ewanosb — Tue, 21 Apr 2015 05:45:58 GMT

It is indeed, the problem lays whithin OK Google. When you disable OK Google the radio works again.

Re: Radio FM only works if Track ID is open

Uliwooly — Tue, 05 May 2015 01:09:32 GMT

Something to report to Google/android devs

@ewanosb

Re: Radio FM only works if Track ID is open

DiegoQueiroz — Tue, 05 May 2015 21:31:59 GMT

@uliwooly: You can bet this issue is not a Google/Android problem, but Sony's.

The reasons:

Android is working when Google Now is fully activated.
Most apps that uses earphones are working when Google Now is fully activated.
Only Sony's radio app is not working when Google Now is fully activated.

As a developer, I am almost sure this is due some bad implementation of Sony's radio app software (or even a bug in Sony's Android customization). Probably something is not handling the sharing of resources as it should.

Re: Radio FM only works if Track ID is open

Uliwooly — Tue, 05 May 2015 22:47:41 GMT

@DiegoQueiroz

Contact Sony directly

http://support.sonymobile.com/global-en/contactUs/

Re: Radio FM only works if Track ID is open

DiegoQueiroz — Wed, 06 May 2015 00:19:57 GMT

For what? For, after hours of wait and conversation, a lay attendant tell me I should do a factory reset or some other dumb thing? No, thanks. I have no patience for that.

I better spend my time praying for a developer read this topic.

I just do not blame Sony, because most brands also have their bugs. Does not matter what you choose.

But I have to say that my old Nexus 4 does not have any of these "minor" bugs/conflicts/whatever or, at least, they were all handled before I notice them.

Re: Radio FM only works if Track ID is open

Uliwooly — Wed, 06 May 2015 00:54:17 GMT

@DiegoQueiroz

Check this out

http://developer.sonymobile.com/about/how-do-i-get-in-contact/

Re: Radio FM only works if Track ID is open

Phpranav — Tue, 19 May 2015 03:51:34 GMT

Ok google detection comes from the microphone. Which if you plug in the headphones which the radio requires the app can't utilize both the microphone and speakers working so ok google I guess takes priority and works. When you turn on trackid it utilize everything. Not sure if that's correct but that's how Im understanding this problem! Fix is just to turn of ok google on all the time detection.

Re: Radio FM only works if Track ID is open

Uliwooly — Wed, 20 May 2015 03:26:50 GMT

@Phpranav

Yes, it has been posted before.

Re: Radio FM only works if Track ID is open

meqanic — Sat, 23 May 2015 12:39:00 GMT

thanks for the correct answer, I turned the ok google on every screen off and the radio works again, thanks heaps, I almost done a factory reset.