topic Re: frontal camera issue in XPERIA archive

frontal camera issue

ganix — Tue, 02 Jun 2015 07:55:43 GMT

Hello to everybody.
I'm having an odd issue with the frontal camera. I searched in the forum but i didn't find any thread with the same problem.
The frontal camera doesn't work. When I choose it to make a photo the screen shows some coloured lines. Not fixed. And sometimes the screen is black.
It didn't work for a while, and I thought It was the camera itself, but when I upgraded to android 5.0.2 it began to work again.
Now it's wrong again.
Any thoughts?
Thanx

Re: frontal camera issue

Qatrium — Tue, 02 Jun 2015 08:05:38 GMT

Did you try to clear camer's cache?

- Go to Settings -> Apps -> All -> Camera -> Clear cache and restart your phone.

Re: frontal camera issue

ganix — Tue, 02 Jun 2015 08:10:28 GMT

Yes, thank you. I did it. And dissable and enable the cameras too. It didn' work.

Re: frontal camera issue

Qatrium — Tue, 02 Jun 2015 08:14:09 GMT

Can you check if the issue is still there on Safe mode?

/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: frontal camera issue

ganix — Tue, 02 Jun 2015 09:24:41 GMT

Checked, It didn't work.

thank you.

Re: frontal camera issue

Qatrium — Tue, 02 Jun 2015 09:50:05 GMT

Last thing you should do is trying a Phone Repair via PC Companion, this will do a clean installation of the latest firmware and will also wipe your internal memory. Don't forget to back up your data before you proceed.

Open PC companion -> Support zone -> Phone/tablet software update -> Repair my phone/tablet (blue link style). Follow the steps given, do not connect your phone until prompted to press volume down while plugging USB cable.
http://www.sonymobile.com/gb/tools/pc-companion/

If it didn't work after repair, you'll need to contact Sony support and get yor phone examined for hardware:

http://support.sonymobile.com/global-en/contactUs/

Re: frontal camera issue

ganix — Tue, 02 Jun 2015 10:12:57 GMT

Ok. I said it was a weird issue. The phone has just fallen from the table to the floor. Nothing broken. But the frontal camera has begun to work again.

Thanks to all the answers. It seem to be a hardware problem.

Best regards.