topic Re: Headphone jack is not working. in XPERIA archive

Headphone jack is not working.

YoungGuns — Thu, 04 Jun 2015 13:16:32 GMT

My headphone isn't working, I don't know if it is software problem or a hardware problem.

Re: Headphone jack is not working.

Hampus — Thu, 04 Jun 2015 15:02:01 GMT

Hi,

Do you mean that you cannot hear anything if you connect your headphone/headset? Have you tried with different accessories to exclude problems related to your current headphones?

Re: Headphone jack is not working.

YoungGuns — Thu, 04 Jun 2015 15:43:41 GMT

My earphones work on other devices.

Re: Headphone jack is not working.

Uliwooly — Thu, 04 Jun 2015 16:42:48 GMT

@YoungGuns

How about other headphones with your phone?

it'll be wise to contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/

Re: Headphone jack is not working.

YoungGuns — Thu, 04 Jun 2015 17:24:23 GMT

They work with other earphones. My Dre Beats, the ones that don't work with my phone, don't click when you put them in, it seems that the only is to big

Re: Headphone jack is not working.

Ebliu — Thu, 04 Jun 2015 17:48:57 GMT

Hello

I know I'm not quite a fixer here, I also not sure if it's firmware or hardware problems but,

Usually certain phones only want to work with their same-branded headsets,
such as Xpearia phones with the default Xperia headsets.
If you see it closely on the markers (pastic-like bands around the jack, could be white, black, red, any color)

they have the different sizes in height, length that's sometimes matches with the device we are plugging in,

and thats when the headsets working.

Or maybe you coulde use a converter to connect to the phone or an extender that's matches with the phone.

Speaking of sound quality, the given Xperia headsets isn't that bad compare to Beats, I can still say Xperia Headsets a killer

Hope you'll get it fixed soon

Re: Headphone jack is not working.

YoungGuns — Thu, 04 Jun 2015 19:06:48 GMT

@hampus

When I put in my Dre Beats it's like that the phone doesn't recognise them and just plays through the speakers.

Re: Headphone jack is not working.

YoungGuns — Thu, 04 Jun 2015 19:09:33 GMT

When I put in my Dre Beats it's like that the phone doesn't recognise them and just plays through the speakers but they do recognise other earphones.

Re: Headphone jack is not working.

Uliwooly — Thu, 04 Jun 2015 19:58:35 GMT

@YoungGuns

could be compatibility issue.

Re: Headphone jack is not working.

YoungGuns — Thu, 04 Jun 2015 20:00:59 GMT

@uliwooly

They've been working before for the past six months.

Re: Headphone jack is not working.

Phy — Thu, 04 Jun 2015 20:19:47 GMT

Try Clearing the data from whichever app you are using with your headphones. So try Clearing the SmartConnect app data and the music player app data.

How to clear data on apps.
From your Home screen

1. Tap the Application screen icon.
2. Find and tap Settings > Apps.
3. Swipe to the All tab.
4. Find and tap on the app you wish to clear the data for, try SmartConnect.
5. Tap Force stop > Clear data.
6. Repeat for the music player app.
7. Restart the phone