topic Re: z1 compact phone is shutting down due to high temperature in XPERIA archive

z1 compact phone is shutting down due to high temperature

Mei — Fri, 08 May 2015 20:07:44 GMT

my z1 compact phone is shutting down due to high temperature after update 5.0 lollipop how to solutions?

Re: z1 compact phone is shutting down due to high temperature

_alexdon_ — Fri, 08 May 2015 20:10:11 GMT

I am sorry to hear this. You could try to perform a software repair or just downgrade to 4.4.4.

Re: z1 compact phone is shutting down due to high temperature

Uliwooly — Fri, 08 May 2015 20:17:47 GMT

@Mei

reinstall lollipop with PCC and keep an eye on which apps are causing this (background apps)

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: z1 compact phone is shutting down due to high temperature

Mei — Fri, 08 May 2015 20:22:37 GMT

My battery temperature is ok it shuts down even if the device is not hot..

Re: z1 compact phone is shutting down due to high temperature

Uliwooly — Fri, 08 May 2015 20:27:58 GMT

Just repair your phone and report back.

Re: z1 compact phone is shutting down due to high temperature

SofiaK — Fri, 08 May 2015 20:39:25 GMT

This happened to me like,an hour ago? The battery wasnt hot at all, i wasnt using my phone for a few hours, but then i listened to some music and it shut down within a few minutes. It wouldnt switch back on until i held the on/off button and pressed the volume button.Such a pain..But,what bothers me is that it says that Android OS has consumed 56% of my battery?
Im starting to hate the lollipop upgrade

Re: z1 compact phone is shutting down due to high temperature

Uliwooly — Fri, 08 May 2015 20:48:27 GMT

@SofiaK

Same advice as above

Re: z1 compact phone is shutting down due to high temperature

Mei — Sat, 09 May 2015 05:06:42 GMT

Still same when I repair and I cek battery status is overheat but device not hot..please help me.

Re: z1 compact phone is shutting down due to high temperature

Uliwooly — Sat, 09 May 2015 05:32:29 GMT

@Mei

I can't see the picture, upload the picture to box or dropbox and post the link

Re: z1 compact phone is shutting down due to high temperature

Mei — Sat, 09 May 2015 08:19:26 GMT

Re: z1 compact phone is shutting down due to high temperature

Phy — Sat, 09 May 2015 15:10:17 GMT

Do you experience the same thing if you boot in safe mode?

How to boot on safe mode.

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: z1 compact phone is shutting down due to high temperature

CittoZ1C — Sat, 09 May 2015 21:57:32 GMT

Hello everybody from Italy, same to me, the device (Lollipop) shut down while charging and it won't boot in any way (safe or not safe). When you turn it on it shows Sony and Android logos, then the jingle and the waves but it stops and shuts down again without reaching the home page. In a few words: unsable.

If you try to charge it shows a waring message for overheating but it is not hot at all.

Sony Support Team and/or anybody else may help? I have already written an email to Sony but it is Saturday and I believe i can get a reply only next week.

Thanks in advance

Ciao

Re: z1 compact phone is shutting down due to high temperature

Phy — Sat, 09 May 2015 22:00:02 GMT

Repair the phone with Sony PC Companion

Sony PC Companion.
http://support.sonymobile.com/us/tools/pc-companion/

Re: z1 compact phone is shutting down due to high temperature

Mei — Sun, 10 May 2015 01:42:20 GMT

Dear Sony please fix this problem

Re: z1 compact phone is shutting down due to high temperature

CittoZ1C — Sun, 10 May 2015 07:09:48 GMT

@Phy wrote:
Repair the phone with Sony PC Companion

Sony PC Companion.
http://support.sonymobile.com/us/tools/pc-companion/

Hi, how can I repair it with PC Companion if the device does not turn on? Of course I already tried to connect it but PC Companion does not see the device since it is off.

Re: z1 compact phone is shutting down due to high temperature

_alexdon_ — Sun, 10 May 2015 07:11:15 GMT

Performing a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: z1 compact phone is shutting down due to high temperature

CittoZ1C — Mon, 11 May 2015 08:12:29 GMT

Thanks for the instructions but did not success, after the repair process the device still does not boot...I will call the assistance, regards.

Re: z1 compact phone is shutting down due to high temperature

Uliwooly — Mon, 11 May 2015 21:04:30 GMT

@CittoZ1C

Keep us updated.

Re: z1 compact phone is shutting down due to high temperature

Mei — Tue, 12 May 2015 01:40:36 GMT

Suggest me repair with Windows 7 or Windows 8 cuz i update my z1 compact with Windows 7.

Re: z1 compact phone is shutting down due to high temperature

Uliwooly — Tue, 12 May 2015 02:41:20 GMT

@Mei

I don't understand your comment.