topic Re: Help! - com.sonyericsson.customization - loop in XPERIA archive

Help! - com.sonyericsson.customization - loop

Makro1 — Tue, 17 Nov 2015 01:32:28 GMT

Hi if you could help i would be forever grateful...

I turned my phone on and then typed in my password which it accepted, it then showed the message

"sorry - the process com.sonyericsson.customization has stopped unexpectedly. Please try again"

and gives me the option to force close so i press ok and it just brings up the same message again and again, i cant get past it yet i can see all my messagges behind it and it still accepts incoming calls. this phone has all my numbers for years on it please help if you know how to get them off or preferably stop this message coming up so i can use the phone. i can hook it up by usb and ive tried the update is there something i can remove from the sd card to stop it looking for or needing it. help!

Re: Help! - com.sonyericsson.customization - loop

Phy — Tue, 17 Nov 2015 01:34:25 GMT

Restart the phone and check again.

Re: Help! - com.sonyericsson.customization - loop

Makro1 — Tue, 17 Nov 2015 01:36:16 GMT

when you say restart do you mean turn it off and on? as ive done this a few times including taking the bat out and its still doing it

Re: Help! - com.sonyericsson.customization - loop

Makro1 — Tue, 17 Nov 2015 01:46:09 GMT

between the messages ive managed to get into my apps and found it i can select to clear data do you know what this will lose or what it does or if it would have any adverse effects to clear it?

Re: Help! - com.sonyericsson.customization - loop

Jake-SonyXperia — Tue, 17 Nov 2015 01:51:53 GMT

Hi Makro1,

Welcome to the community,

I do not believe that the handset will have to much issues with clearing this app, however it may clear the Homescreen data, widgets etc.

Re: Help! - com.sonyericsson.customization - loop

Makro1 — Tue, 17 Nov 2015 01:55:05 GMT

Hi thanks i just want to be sure it will not lose any of my contacts or cause me issue getting into my phone if its deleted

Re: Help! - com.sonyericsson.customization - loop

Jake-SonyXperia — Tue, 17 Nov 2015 02:07:47 GMT

You could try getting to the contacts section and see if you can quickly back them up to the SIM or internal storage.

Are you aware on how this is done?

Re: Help! - com.sonyericsson.customization - loop

Makro1 — Tue, 17 Nov 2015 02:08:30 GMT

I cleared it but it is still doing it - if im quick i can pull the drop down menu to acces the message storage low when im in that it seems to give me enough time to scroll thru the aps on the phone but the message is coming back to quick on the home screen for me to access contacts etc or make calls

Re: Help! - com.sonyericsson.customization - loop

Makro1 — Tue, 17 Nov 2015 02:11:17 GMT

it wont let me select from the home screen it does not give enough time it will only let me pull the bar down from the top and see the aps i cant get to my contacts from there as far as i can find its just strange in there it gives me more time to browse before the crash message comes up again, is there some kind of reset that wont lose my contacts etc?

Re: Help! - com.sonyericsson.customization - loop

Makro1 — Tue, 17 Nov 2015 02:32:25 GMT

https://www.youtube.com/watch?v=LxItnoxS8mY

this is what it is doing you see when going throgh apps it gives me time but not on the home screen

Re: Help! - com.sonyericsson.customization - loop

Jake-SonyXperia — Tue, 17 Nov 2015 02:39:15 GMT

Can you boot to safemode to see if you can stop the error message appearing?

Safemode instructions

Re: Help! - com.sonyericsson.customization - loop

Makro1 — Tue, 17 Nov 2015 02:50:30 GMT

I managed to get it into safe mode using the hardware menu key method but the message is still coming up as in the video it's not managed to stop the message. i havent installed anything on it for sometime

Re: Help! - com.sonyericsson.customization - loop

Jake-SonyXperia — Tue, 17 Nov 2015 02:53:20 GMT

I see, then you may need to try connecting to a PC and attempting a backup. After that is done you may be best to perform a software repair on the device.

I have supplied some instructions below.

Here's how to run the repair on PC Companion:
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

And Bridge for Mac:
1. Launch Bridge for MAC without the handset connected.
2. On the Main Window select "Xperia > Repair Xperia Device".
3. Ensure the phone is charged and select "Ok" in the following window.
4. Select Continue on the following page.
5. Wait until the initialising step is finished the continue as below.
6 . Select your model of phone from the list that appears
7. Follow the connection steps that appear, ensuring that you are holding the relevant button down before during and after the connection phase until the update/repair begins.

Re: Help! - com.sonyericsson.customization - loop

Makro1 — Tue, 17 Nov 2015 02:58:13 GMT

Thanks for your time, so frustrating, i will try that in the morning and see how i get on

Re: Help! - com.sonyericsson.customization - loop

Jake-SonyXperia — Tue, 17 Nov 2015 03:08:25 GMT

No worries, I hope it all goes well for you. Keep us updated.

Re: Help! - com.sonyericsson.customization - loop

Makro1 — Wed, 18 Nov 2015 00:57:59 GMT

Hi me again.! does the above repair lose all my contacts and messages etc? i have been all though the pccompanion and there seems to be no way i can get my contacts off the phone using it? there is no back up option

as per the video if that message did not appear i could quite hapily use the phone i can see all my stuff is there behind the error message and on the odd occasion im quick enough i can access certain things its like ive been locked out by this sony customization ap which i have no idea what it is nor can i find anything on it

Re: Help! - com.sonyericsson.customization - loop

Jake-SonyXperia — Wed, 18 Nov 2015 01:02:17 GMT

What options do you have within PC Companion?

A software repair will definitely remove the content from the device, and seems to be the only other option I can think off.

Can you give me the exact error message, or is the exact error message as stated in the Subject line?

Re: Help! - com.sonyericsson.customization - loop

Makro1 — Wed, 18 Nov 2015 01:11:06 GMT

Hi Jake you are quick, i appreciate that, the message is -

"sorry - the process com.sonyericsson.customization has stopped unexpectedly. Please try again" and i have the option to force close which i click but the message comes up again no matter how many times i press it as shown in the vid below

https://www.youtube.com/watch?v=LxItnoxS8mY

if im quick i can pull the drop down menu and access things as the message frequency slows but i cant get to contacts that way

as said frustrating as i can see my stuff is not corrupt its just the repeated sony message its trying to load something i guess but no idea what

PCC options are

support zone

xperia transfer (this suggests i can but its asking for a new phone which i dont have)

contacts set up

media go

sync zone

file manager

the phone is xperia neo v and pcc sees it fine

Re: Help! - com.sonyericsson.customization - loop

Makro1 — Wed, 18 Nov 2015 01:13:41 GMT

if its any use it shows com.sonyericsson.customization ap as v 1.0 i cant see away to delete it i found clear cache which i tried but it still comes up i only use it for standard phone and text no net no fbook etc but obviously ive had it for some time

Re: Help! - com.sonyericsson.customization - loop

Jake-SonyXperia — Wed, 18 Nov 2015 01:55:49 GMT

Thanks for the info, I was under the impression that this device was an Xperia V, unfortunately the Xperia Neo V does not have the back up function, this function was only implemented for the later devices, such as the Xperia V.

Based on this info, the only options I can see here is going to be either a software repair of Factory Reset. You can however backup the contacts to a SIM card or SD card.

Menu > Contacts > Press Menu Key > Press Backup/Export > Select SIM/SD > Select all > backup