topic Re: I cannot hear anything during video call on hangouts if headset is connected in XPERIA archive

I cannot hear anything during video call on hangouts if headset is connected

elitte62mark — Sun, 01 Jan 2017 10:56:24 GMT

Hi,when I am on Hangouts videocall and input the headphones I can't hear anything,what settings must to do? I have Z5 with own headphones.Thanks in advance!

Re: I cannot hear anything during video call on hangouts if headset is connected

Uliwooly — Sun, 01 Jan 2017 14:21:48 GMT

@flo1962

Wired headphones or bluetooth headphones?

boot in >>> safe mode and report back

Re: I cannot hear anything during video call on hangouts if headset is connected

elitte62mark — Sun, 01 Jan 2017 18:04:37 GMT

Wired headphones

Re: I cannot hear anything during video call on hangouts if headset is connected

elitte62mark — Sun, 01 Jan 2017 18:31:08 GMT

In safe mod my headphones works now what can I do?

Re: I cannot hear anything during video call on hangouts if headset is connected

elitte62mark — Sun, 01 Jan 2017 19:19:15 GMT

Now in normal mode my headphones works,I've checked during videocall on Hangouts. Thank you for advice.

Re: I cannot hear anything during video call on hangouts if headset is connected

Uliwooly — Sun, 01 Jan 2017 20:24:09 GMT

@flo1962

it's a third party app acting up, whenever you experience issues but you can't recreate them in >>> safe mode then it's an app that was not preinstalled (an app that you've installed) that it's causing issues.