topic Re: File manager will not start in XZ Series

File manager not working

NoImNotSwedish — Wed, 27 Dec 2017 16:03:08 GMT

Since the system update to 8.0 on my Sony XZ

It is impossible to open the system fie management app.

Its used for adding photos nd files to texts messages

Re: File manager will not start

Jake-SonyXperia — Thu, 28 Dec 2017 00:22:20 GMT

Hi @Jerk1999,

Welcome to the community,

I am sorry to hear about the issues you have with the device.

Are you please able to supply more information about the problem, what file explorer are you referring to is this a third party application or the Android default?

If you don't mind supplying me the method you use to recreate this fault that would be helpful.

Please let me know.

Re: File manager will not start

NoImNotSwedish — Thu, 28 Dec 2017 10:26:25 GMT

The app that is not working is the original systems files app in the phone .

If you click on it you get a message files has stopped ....Open files again . But itdosent open .

If you wan to add a photo or file to a text message iT doesn't work as the files app will not open .

I have forced stopped it no help .

There downloaded widget is also missing.

Re: File manager will not start

Strampke — Thu, 28 Dec 2017 11:15:21 GMT

On another thread someone else also reported problems with the built-in file manager.

I cannot advise how to reslove this problem.

What I can advise is to install Total Commander. (it has a very good functionality and is without adds)

Re: File manager will not start

NoImNotSwedish — Thu, 04 Jan 2018 03:31:27 GMT

I needs file manager that will open instead of the built in one.l will try it out

Re: File manager will not start

NoImNotSwedish — Thu, 04 Jan 2018 04:38:11 GMT

I have just tried total commander . It doesn't work

Re: File manager will not start

NoImNotSwedish — Sat, 06 Jan 2018 16:34:00 GMT

I have sorted out the problem with the file app.

The latest version of true caller has its own messagening . It was that stopping files from opening

Re: File manager will not start

Tomayer — Sun, 25 Feb 2018 17:16:07 GMT

Hi,

did you fixed the problem? IIhave the same issue but with all apps which need to read/write data e.g. Email app cannot download and persist attachments. I always get "files has stopped.."

Re: File manager will not start

NoImNotSwedish — Mon, 26 Feb 2018 05:47:25 GMT

I thought that I had fixed the problem by removing tureccaller .but the problem iscstill three

Re: File manager will not start

Tomayer — Tue, 27 Feb 2018 14:30:54 GMT

I fixed the problem by remove and reinstall the App Sophos security.