https://community.sonylatvija.com/t5/xz-series/restarting-problems/m-p/3589378#M29874 <P>So since the last update (on <SPAN class="lia-unicode-emoji" title=":smiling_face_with_sunglasses:"><span class="lia-unicode-emoji" title=":smiling_face_with_sunglasses:">😎</span></SPAN> screenshot attached, my phone xz premium keeps randomly resetting. I've tried everything to resolve this, removing apps, factory reset and even a rebuild using the companion tool. Now, at this point I would think I've got a hardware issue, but my wife has the xz compact and she is having the exact same issue as me since the last update.&nbsp;</P><P>Surely the hardware on both phones would pack in at the same time after the same update. It must be a software issue.&nbsp;</P><P>Any help would be much appreciated.&nbsp;</P><P>I've also now installed reboot logger to track all these restarts. I've posted just last night's results.&nbsp;<SPAN class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="Screenshot_20180228-093432.png" style="width: 562px;"><IMG src="https://community.sony.co.uk/legacyfs/online/45297iB041436C8FA1C235/image-size/large?v=1.0&amp;px=999" title="Screenshot_20180228-093432.png" alt="Screenshot_20180228-093432.png" /></SPAN></P><P><SPAN class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="Screenshot_20180228-093810.png" style="width: 562px;"><IMG src="https://community.sony.co.uk/legacyfs/online/45298i5F923B9857A636B3/image-size/large?v=1.0&amp;px=999" title="Screenshot_20180228-093810.png" alt="Screenshot_20180228-093810.png" /></SPAN></P> Wed, 28 Feb 2018 09:39:56 GMT Curr946 2018-02-28T09:39:56Z https://community.sonylatvija.com/t5/xz-series/restarting-problems/m-p/3589378#M29874 <P>So since the last update (on <SPAN class="lia-unicode-emoji" title=":smiling_face_with_sunglasses:"><span class="lia-unicode-emoji" title=":smiling_face_with_sunglasses:">😎</span></SPAN> screenshot attached, my phone xz premium keeps randomly resetting. I've tried everything to resolve this, removing apps, factory reset and even a rebuild using the companion tool. Now, at this point I would think I've got a hardware issue, but my wife has the xz compact and she is having the exact same issue as me since the last update.&nbsp;</P><P>Surely the hardware on both phones would pack in at the same time after the same update. It must be a software issue.&nbsp;</P><P>Any help would be much appreciated.&nbsp;</P><P>I've also now installed reboot logger to track all these restarts. I've posted just last night's results.&nbsp;<SPAN class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="Screenshot_20180228-093432.png" style="width: 562px;"><IMG src="https://community.sony.co.uk/legacyfs/online/45297iB041436C8FA1C235/image-size/large?v=1.0&amp;px=999" title="Screenshot_20180228-093432.png" alt="Screenshot_20180228-093432.png" /></SPAN></P><P><SPAN class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="Screenshot_20180228-093810.png" style="width: 562px;"><IMG src="https://community.sony.co.uk/legacyfs/online/45298i5F923B9857A636B3/image-size/large?v=1.0&amp;px=999" title="Screenshot_20180228-093810.png" alt="Screenshot_20180228-093810.png" /></SPAN></P> Wed, 28 Feb 2018 09:39:56 GMT https://community.sonylatvija.com/t5/xz-series/restarting-problems/m-p/3589378#M29874 Curr946 2018-02-28T09:39:56Z https://community.sonylatvija.com/t5/xz-series/restarting-problems/m-p/3589379#M29875 <P><A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1125086">@Curr946</A></P><P>Could you remove the SD and SIM cards for few hours and report back?</P> Thu, 01 Mar 2018 03:03:01 GMT https://community.sonylatvija.com/t5/xz-series/restarting-problems/m-p/3589379#M29875 Uliwooly 2018-03-01T03:03:01Z