topic Re: Xperia XZP camera issue in XZ Series

Xperia XZP camera issue

Akodek — Sun, 04 Mar 2018 14:07:38 GMT

I have an XZ Premium and I have some purple dots on my final pictures. I have tried other cameras (instagram/snapchat/etc.) but those purple dots are appearing all the time when I use the main camera. I thought a software update will make things better but not. What should I do?

Thank youfor your help in advance!

Re: Xperia XZP camera issue

dandy63 — Mon, 05 Mar 2018 09:58:02 GMT

@Akodek any chance you could post an example picture here, is the 'purple dot' in exactly the same position in all affected photos.... I take it you've had a good look/cleaned the lens on the phone

Re: Xperia XZP camera issue

Akodek — Mon, 05 Mar 2018 11:37:39 GMT

@dandy63

The lens is surely clean and the sensors too. There's a pic above. I hope you can zoom in the picture, if not take a schreenshot and zoom in the gallery. There are 2 dots on the right side of the pic on the mountain (hope you will find it)

Re: Xperia XZP camera issue

najodleglejszy — Mon, 05 Mar 2018 11:40:24 GMT

@Akodek do the dots appear in the same spot on every photo?

Re: Xperia XZP camera issue

Akodek — Mon, 05 Mar 2018 15:18:33 GMT

@najodleglejszy

Yes!

Re: Xperia XZP camera issue

najodleglejszy — Mon, 05 Mar 2018 15:28:59 GMT

@AkodekI'm trying to find the dots on your photo, but I can't see them anywhere. could you perhaps edit the photo and mark where exactly are they?

Re: Xperia XZP camera issue

Akodek — Mon, 05 Mar 2018 15:41:49 GMT

@najodleglejszy

Re: Xperia XZP camera issue

najodleglejszy — Mon, 05 Mar 2018 17:35:28 GMT

@AkodekI see now, thanks. I'm afraid it's most likely a hardware issue 😕 you could try performing a software repair using Xperia Companion, but if that doesn't fix the problem, you might want to contact your Local support and arrange a repair so that they can take a look at your device.

Re: Xperia XZP camera issue

Akodek — Mon, 05 Mar 2018 17:50:26 GMT

Thanks a lot @najodleglejszy!