topic Re: Pop-up confirmation window is unresponsive in X Series

Pop-up confirmation window is unresponsive

Kot-Begemot — Wed, 01 Jan 2020 23:12:36 GMT

I have an Xperia X Compact (model F5321 running Android 7.1.1). A few months ago it started exhibiting a very unnoying problem. When I use an app and want to do something within this app that requires a confirmation, the confirmation pop-up window that appears is unresponsive, so I cannot either confirm or cancel this action. Examples:

When I try to make a WhatsApp audio call, a window asking "Start voice call?" appears. However, it does not react to my touching "call" or "cancel", so I cannot make a WhatsApp call.
When I go to Contacts and try to delete a contact, a window saying "Contact will be deleted" appears. However, it does not react to my touching "delete" or "cancel", so I cannot delete a contact.

I have searched the Internet, but could find a solution to this issue. Any ideas will be appreciated!

Happy New Year!

Re: Pop-up confirmation window is unresponsive

Strampke — Thu, 02 Jan 2020 12:14:38 GMT

Try safe mode.

Of course WhatsApp will not be present, but contacts will.

Other option to try:

Goto settings-> apps & notifications -> find app -> go Storage -> clear cache & clear data

Re: Pop-up confirmation window is unresponsive

Kot-Begemot — Thu, 02 Jan 2020 17:22:38 GMT

Thank you for your quick response. Safe mode does not resolve this issue. In the "Settings" menu I see "apps" and "notifications", but no "apps & notifications". I would appreciate a clarification how I can get to clear cache & clear data.

Re: Pop-up confirmation window is unresponsive

Strampke — Thu, 02 Jan 2020 18:25:09 GMT

Sorry, I'm not on Oreo

Goto settings->apps

Find Contacts

Tap on it and inside tap on Storage

The tap on clear cache and tap on clear data

Restart device and test if it is OK now.

If not; ask again

Better safe than sorry:

Do this first

Goto settings -> accounts

Choos your Google account and sync

Your data will be synced in the cloud

You can find your contacts on your computer by browsing to contacts.google.com

Re: Pop-up confirmation window is unresponsive

Kot-Begemot — Thu, 02 Jan 2020 18:56:09 GMT

Maybe I was unclear, but the issue is not unique to Contacts -- it appears in many apps whenever a confirmation of an action is needed. When a confirmation window appears (in any app), its buttons are unresponsive, so I cannot confirm the action. I have already mentioned WhatsApp audio calls, but here are other examples:

When I try to delete a picture in Albums, a pop-up window appears asking for confirmation, but it is unresponsive, so I cannot confirm the deletion.
When I try to uninstall an app in Google Play, it asks for confirmation, but the confirmation and cancelation buttons are unresponsive, so I cannot uninstall anything.

Re: Pop-up confirmation window is unresponsive

Strampke — Thu, 02 Jan 2020 20:36:16 GMT

Let's ask @najodleglejszy

Re: Pop-up confirmation window is unresponsive

najodleglejszy — Fri, 03 Jan 2020 14:47:31 GMT

@Kot-Begemot do you use a screen overlay app like Twilight or some other blue light filter? Android prevents some important buttons from being pressed if some other app (like the ones I mentioned) is displaying something over those buttons. a Facebook Messenger chathead bubble might have a similar effect.

Re: Pop-up confirmation window is unresponsive

Kot-Begemot — Fri, 03 Jan 2020 18:53:05 GMT

Thank you for your suggestions!

I am not aware of any blue light filters on the phone. I have disabled a few apps on the phone including Facebook, but this has not helped.

In Settings menu, I have found the list of apps that have "draw over other apps" permission. These include: Android Accessibility Suite, AVG Protection, Facebook (currently disabled), Google, Google Play Music, Google Play Services, Photos, Uber, YouTube (currently disabled) plus some system apps. Can any of these be the culprit?

Re: Pop-up confirmation window is unresponsive

najodleglejszy — Fri, 03 Jan 2020 19:06:45 GMT

@Kot-Begemot the best way to check would be to deny the permission to the apps one by one, checking every time if you're able to press one of the problematic buttons.

Re: Pop-up confirmation window is unresponsive

Kot-Begemot — Fri, 03 Jan 2020 21:56:25 GMT

I have removed the permission to draw over other apps from all the apps (including the system ones) except for "System UI", which is greyed out, but it did not help. Where else can be the problem?

Re: Pop-up confirmation window is unresponsive

Strampke — Fri, 03 Jan 2020 22:58:57 GMT

Hi @Kot-Begemot

The best solution is to wipe out everything.

In other words: do a software repair with Xperia Companion.

You can keep searching and it would indeed be nice if you would find the answer.

Better start all over.

Precautions:

Read on this forum Information -> FAQ

Explore the Support app and learn.

Synchronise everything you have with Google (settings->accounts->youraccount@gmail.com

In your messenger apps like Signal and WhatsApp goto settings an backup your conversations.

Be shure that you remeber your youraccount@gmail.com password

Create an extra backup inside Xperia Companion

Carge battery to >80%

Do the Software repair.

Do not restore the full backup.

By restoring everything you might restore the problem as well.

Just install the most needed apps.

Your device will reward you with renewed swiftness.

Tell us if you succeeded.