topic Re: Google Play system update stuck on 1st February (Xperia 10 III) in 10 Series

Google Play system update stuck on 1st February (Xperia 10 III)

SpitfireMk — Thu, 24 Jun 2021 19:49:00 GMT

While trying to update it, it asks me to reboot the system. When I do so, it reboots for a second time on its own and when I check the Google Play system version it didn't change.

Is anyone else experiencing this issue?

Re: Google Play system update stuck on 1st February (Xperia 10 III)

BritSparky — Fri, 25 Jun 2021 09:45:29 GMT

I've got the exact same issue with same handset (purchased yesterday). I've tried a factory reset and reistalling the phone's firmware using the PC companion to no avail.

Very frustrating.

I did notice that the update which seems to fail is very small (500kb or so) It was about to offer me the next one (27Mb) when it promptly rebooted and uninstalled the smaller update.

Re: Google Play system update stuck on 1st February (Xperia 10 III)

Piscie — Mon, 28 Jun 2021 15:10:51 GMT

Well, try to clear the cache & data from Google Play store by tapping on Settings- Apps & notifications - Google Play Store - Storage - then clear the cached data. Also, try to uninstall the app updates from the 3 dots on top right corner and try the update again.

Hope that works.

Re: Google Play system update stuck on 1st February (Xperia 10 III)

BritSparky — Mon, 28 Jun 2021 15:19:14 GMT

Tried that, no different. I did notice, however, that once i'd cleared the cache and data of the store app the option for "Google Play Security Updates" In Settings - security has disappeared.

Ive also tried clearing cache and data (and even disabling completely ) Google play services app. Still, no change.

My feeling is its got something to do with the play store, but no idea what.

Betreff: Google Play system update stuck on 1st February (Xperia 10 III)

Dachfrittierer — Tue, 29 Jun 2021 15:06:56 GMT

same issue, if i attempt to update to the may update (27mb) the downloadbar goes haywire, it attempts to install and restart. after maybe a minute or two in which the update seemingly installed according to the security tab the phone automatically restarts and rolls back to february

Betreff: Google Play system update stuck on 1st February (Xperia 10 III)

BritSparky — Tue, 29 Jun 2021 15:14:43 GMT

I've managed to get through to live chat this morning and have reported the issue. They suggested I use the pc companion to reinstall the firmware, but this also fails on the initial reboot into download mode whilst connected to the pc. Shows an error about not having full device info. Again, they are aware. I'd suggest reporting the issue via live chat as I have done, if more report it they'll resolve it faster I hope. I'm also debating whether to somehow report it to Google as it may be an update file which is corrupt. The one just before the 27Mb download which is 557kb seems to be the issue.

Re: Google Play system update stuck on 1st February (Xperia 10 III)

mkerk8 — Wed, 30 Jun 2021 19:00:20 GMT

Same issue here. I first noticed it when i was getting a second reboot immediately after powering up or rebooting. I also noticed that some websites I had pinned as app-shortcuts from Chrome disappeared. Googling, I ended up on the product support page below, which looks relevant in case you have not spotted it:

https://www.sony.co.uk/electronics/support/mobile-phones-tablets-mobile-phones/xperia-10-iii/articles/00259376

It suggests executing the Google play system update twice, but like the other posters, this does not work for me. I never manage to get to the 2nd update, the reset & roll back to the February system update kicks in.

But at least, it is a sign (?) that Sony is aware and likely affects many users.

Re: Google Play system update stuck on 1st February (Xperia 10 III)

BritSparky — Thu, 01 Jul 2021 07:49:51 GMT

Thanks for the link, I agree it's no use to us as we can't get past the first update in order to install the second 27Mb one.I can't see why we cant just get one cumulative update.

A couple of things i've noticed after trying again yesterday:

The problem is definitely Google app related, i've installed the latest Play Store update to version 25.9. 19 - 21 (0) (PR) 380694501, which doesn't cure the problem ( the update was offered to me after tapping ther store version number in settings ) when i attempt to install the 544kb security update the handset reboots twice, removes the update and reverts the play store back to the previous version. It's worth noting that attempting to install the erroneous security update with the play store on the earlier version makes no difference to the problem.

One other minor niggle ive discovered...in settings / advanced of the regular sms app, i can input my mobile number and it saves it, but if i reboot the device the number disappears and has to be entered again. On my last hanset (Nokia 3.1) it stayed no matter what.

Hopefully they'll push out a system update to cure all the problems in the near future.

Re: Google Play system update stuck on 1st February (Xperia 10 III)

Lord_viridis — Thu, 01 Jul 2021 10:58:59 GMT

I think the problem may be:

X10iii is very new, therefore Google has still not added it to the list of Google play services approved devices.

Once they add it, you'll pretty much get prompted for an update within a day or so.

This could also be why any sideloaded Google service updates are removed on reboot.

I would like to think that this issue will sort itself out sooner rather than later tbh.

Re: Google Play system update stuck on 1st February (Xperia 10 III)

BritSparky — Thu, 01 Jul 2021 14:00:28 GMT

Interesting hypothesis...

I've had a look through this list and mine, at least, XQ-BT52 is listed. I'm not sure, however, *when* it was added and have noted that the list was updated today.

I'm still waiting for a response back from my tech support request, will report back with what they say asap.

Re: Google Play system update stuck on 1st February (Xperia 10 III)

dven1000 — Fri, 09 Jul 2021 08:06:24 GMT

I've been having the exact same problem. I've also been in contact with Sony support and they have suggested various fixes which are included in this feed... All have been unsuccessful for me.

They have now asked me to provide a video of the problem, which I have done, and I will update when I get a reply. Hopefully it will be sorted soon.

Re: Google Play system update stuck on 1st February (Xperia 10 III)

BritSparky — Fri, 09 Jul 2021 08:26:05 GMT

Hi,

I'm one step ahead of you in their flow chart...the next thing they will likely say is that you need to use a different wifi or 4G network, which will also make no difference.

They are clutching at straws and even blamed Google at one point (they didnt realise i had been in contact with Google and proved the problem wasnt caused by them.

I got slightly angry in my last reply to them and pointed them to this thread and told them ive already tried way more than they're suggesting.

I'll also post here when i get a response.

Re: Google Play system update stuck on 1st February (Xperia 10 III)

dven1000 — Fri, 09 Jul 2021 09:24:51 GMT

I'm fairly close to returning it tbh.

It's a shame because it was the perfect phone for me as in size and waterproofing. Got mine from Argos and their 30 day return policy is nearly up.

Re: Google Play system update stuck on 1st February (Xperia 10 III)

BritSparky — Fri, 09 Jul 2021 13:48:32 GMT

UPDATE:

I've just had an emaill telling me that my case has finally been escalated to tthe "Technical Department." So we shall see what the next response I get is...Quite why it took seven mostly pointless emails back and forth to get this far is a mystery. Im due a response in 48 hours, given the weekend that will be next Tuesday I hope.

Re: Google Play system update stuck on 1st February (Xperia 10 III)

mkerk8 — Sat, 10 Jul 2021 09:13:53 GMT

Without doing anything special, I tried once more yesterday after several days and it now seems that I managed to get the first of the two updates (i.e. the smaller, ~500K one) properly installed.

I just downloaded it again, but this time around it did not go into a second reboot & rollback. Under the Security section, the "Google play update" entry still reads in red "1 Feb 2021", but now if i click on it, it offers the 2nd, 27MB update. And for the first time I am able to complete that download. But the behaviour repeats after that one gets installed, i.e. there is a first reboot to install the update, and a minute later a second one to roll it back. In between I managed to get as far as the "security" section, where the "Google play update" entry was green, date was "1 June 2021" and I even managed to click on it and got a message that "no updates are available". The forced rollback seems to roll back only this 2nd 27MB update, as this is the one that is now offered if i start over. But at least it looks like I am one step closer?

I don't remember doing anything special to make this happen. I remember that after my last unsuccessful attempt, I just downloaded the (at the time) latest Play Store app version (ver 25.9...) and left it like that (For those who missed it in the earlier post, this can be triggered from within the Play store app by clicking on the version number under Settings). The 25.9 Play store app version now also seems to have be properly installed, as previously it got rolled back together with the ~500K update.

I have also noticed that now there is an even newer Google Play app version (ver 26...) that can be downloaded (again by clicking on the version number within the app). But yes, it is now that one that gets rolled back together with the 27MB update. Still not sure what is the connetion between the two, but there seems to be one. Applying the 27MB update with the ver 25 or ver 26 of Play app installed makes no difference as previously.

The other only differences that I can think of between my last attempt and this one was that a) I installed my SIM card in the meanwhile (the phone is new, so i was still just setting it up). But anyway all update attempts were done over WI-FI not 4G, so I don't think that makes any difference. b) Several days passed. I think (though not 100% sure) my last attempt to install these updates was before 1 July, and it did cross my mind that somehow the date could be important.

Anyway, I still don't have a solution to offer, but perhaps have another go at it if you haven't done so recently. It might get you at least one step ahead. (Yes, I realise that this sounds like the worst of support service advice 😀 )

Re: Google Play system update stuck on 1st February (Xperia 10 III)

BritSparky — Sat, 10 Jul 2021 09:48:41 GMT

Funny you should say that...

I had a similar experience yesterday and have also now managed to get the 544kb update, with the 27Mb one still failing and rolling back. 😀

All I did was check for app updates on the Play Store (I prefer to do them manually daily rather than letting the handset do them itself) I had two updates offered, one of which was the Google "messages" app (The one which does SMS). Same as you I checked for play store security updates, got the small initial one and rebooted, checked again and was offered the 27Mb one. I did notice while it was downloading the size kept changing...it rebooted and did it again only removing the latter one so at least the 544kb one is in place now!

I think you're correct, this is all Google app related, ive been able to get the 26 version of the play store for some days now, but as you say, it makes zero difference.

In reality, this problem doesnt seem to adversely affect handset performance, its just annoying. I'll report back next week with what Sony say. In one of my emails I pointed them to this thread, so i hope they take notice.Ive got 2 sims in my phone, different networks ( one work one personal ) and it works flawlessly thus far.

Re: Google Play system update stuck on 1st February (Xperia 10 III)

dven1000 — Sat, 10 Jul 2021 10:32:00 GMT

Same here. 544kb update installed and am now offered the 27kb which attempts to install, but rolls back.

I did receive an email yesterday to say my issue was being passed to the 'relevent' department. Whether that is the technical department, I don't know.

They do seem to be making some progress though. Let's see what happens on Tuesday.

Re: Google Play system update stuck on 1st February (Xperia 10 III)

SpitfireMk — Tue, 13 Jul 2021 06:04:22 GMT

I just received a system update (62.0.A.3.70). After installing it I was able to update Google Play System without an issue.

Re: Google Play system update stuck on 1st February (Xperia 10 III)

dven1000 — Tue, 13 Jul 2021 06:31:12 GMT

That's great news! Haven't received it yet, but hopefully will in the next few hours.

Re: Google Play system update stuck on 1st February (Xperia 10 III)

BritSparky — Tue, 13 Jul 2021 06:35:27 GMT

Thanks for the info, that's good news.

I've just scanned for updates and nothing yet, but I am on O2 branded firmware which may or may not make a difference. At least we know a fix is in the pipeline.